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Automating multi-channel communication for school bus delays

AWS Public Sector Blog

Communication with parents is a must for school districts. However, some challenges can hinder streamlined and immediate exchange of information, like when a school encounters an unforeseen event, especially during times of low-staffed administration like before and after school hours.

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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. Agencies can configure the Amazon Connect Outbound Campaign solution to use agents or function agentless.

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3 reasons to adopt a critical event management plan in 2023

Open Access Government - Technology News

What are the top 3 trends that will trigger organizations to adopt a critical event management plan in 2023? million last year, proving the need for businesses to have effective defenses, including a tried-and-tested critical event management (CEM) plan, in place. Time is our worst enemy when a critical event unfolds.

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Reimagining unemployment contact centers

AWS Public Sector Blog

Every constituent has a different set of circumstances that dictates how and when they prefer to communicate. Agencies can also preempt potential calls with outbound campaigns , reaching up to millions of customers across channels with program updates and reminders for important deadlines, weekly certifications, and work search requirements.

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How One Library Marketer Advocated for (and Got) an Additional Promotional Staff Member

Super Library Marketing

Nicole is now the Communications Coordinator for the Delaware County District Library, a five-branch system with a bookmobile and other outreach services. She had one Communication Specialist but was certain she needed more help. The first thing I did was sit down with my Communications Specialist and perform a job task audit.

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Library’s Spectacular Success: A Day-Long Cardholder Event Draws Crowds in Record Numbers – Unveiling the Secrets Behind the Triumph!

Super Library Marketing

Mike and his four co-workers in the Programming and Communications Services department oversee all digital and print promotions. They also do a good chunk of the library’s event programming, managing all adult events that use outside presenters. The most successful of those events was a Card Crawl.

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Effective Library Internal Communication Is Not Impossible! Libraries Share Tips for Keeping Staff Up to Date, Engaged, and Happy

Super Library Marketing

This happened because we had a messy, unorganized internal communications strategy. If we were having problems getting information to staff about a fun event, we were really in trouble when it came to communicating the information they needed to do their work properly. Internal communications: marketing’s forgotten stepchild.