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Continuous monitoring and governance: AWS best practices for keeping your data secure during the holidays

AWS Public Sector Blog

Bad actors use new technologies such as generative artificial intelligence (AI) to craft more convincing phishing campaigns and social engineering attacks. Re-evaluate your on-call communication and rotation plan. Document the necessary steps, including escalation procedures, communication protocols, and the recovery processes.

Security 264
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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. Agencies can configure the Amazon Connect Outbound Campaign solution to use agents or function agentless.

Campaign 130
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Improving customer experience for the public sector using AWS services

AWS Public Sector Blog

Business intelligence – You can use Amazon QuickSight to create intuitive reports and dashboards that effectively communicate insights from the forecast data. When your solution version is complete, you can create a campaign for your solution version. For document translation, you can use the batch API to translate a set of documents.

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison. What we have to communicate is life-saving information. Do you want to talk about generative AI or write an Advanced Planning Document (APD)? Bureaucracy is tough.

Campaign 195
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House Committees’ Inquiry into National Labs Spotlights the Threat of Spear-Phishing

FedTech Magazine

A joint inquiry by the House Committee on Oversight and Accountability and the House Committee on Science, Space and Technology into a Russian hacking team’s attempts to target at least three of the Department of Energy’s National Laboratories serves as a reminder that spear-phishing campaigns remain an ever-present threat to agencies.

Housing 98
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CISA, OMB, ONCD and Microsoft collaborate on new logging playbook for Federal agencies

Microsoft Public Sector

Although it is not an all-encompassing document, this playbook is designed to be a force multiplier for our U.S. This communication is to inform our government partners that all remaining customers in GCC, GCC-H, and DoD environments will be receiving these expanded logging capabilities in a staggered deployment over the next 30 days.

Security 140
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Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

Amazon Textract is a machine learning (ML) service that automatically extracts data from forms such as letters, applications, and renewal documents with a high degree of accuracy. Amazon Pinpoint, an omni-channel communications service, can help in this scenario.

Outreach 130