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Reimagining unemployment contact centers

AWS Public Sector Blog

Every constituent has a different set of circumstances that dictates how and when they prefer to communicate. Demo of Amazon Connect for unemployment insurance. Organizations gain valuable insights into customer sentiments, conversation themes, and emerging trends before customer experience issues become widespread (see demo ).

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The Do’s and Don’ts of Public Transit Involvement Wrap-up Reporting

Social Pinpoint

As the Denton County Transportation Authority’s (DCTA) recent Senior Marketing and Communications Manager, I was tasked with launching and optimizing the marketing and communications plan for the agency’s GoZone microtransit public involvement project in spring 2021. cost, safety, zone maps, etc.)

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3 Ways to Optimize Your Public Engagement Initiative Post-Launch

Social Pinpoint

As the Denton County Transportation Authority’s (DCTA) recent Senior Marketing and Communications Manager, I was tasked with launching and optimizing the marketing and communications plan for the agency’s GoZone microtransit public involvement project in spring.