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Look Back at 2023 Online Community Engagement Trends

Social Pinpoint

Before we look forward and reveal our predictions for the top 2024 trends in online community engagement, let’s look back. We saw hybrid engagement come of age, we saw really clear stages in engagement, and we even saw the rise of AI. Staged Engagement When we say staged, we don’t mean fake news.

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City of Joplin, MO Residents Engage with City Budget Survey to Rank Seven City Priorities

PBB Center for Priority Based Budgeting

"Priority-based budgeting will allow city officials to regain control of the budget." - City Manager Sam Anselm The City of Joplin, Missouri is in their first year of the priority based budgeting process. This will help better manage the broad number of services we provide, while recognizing our budget constraints.”

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Univ. of Pittsburgh Athletics use AWS to unlock data insights for every step of the fan journey

AWS Public Sector Blog

In 1914, they fielded a women’s varsity basketball team, six years before women had the right to vote. “We Today, with more than 800,000 resolved fan identities—on target for 1 million by the end of 2024—the department has a powerful tool for engaging and selling across the entire fan journey.

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Emphasizing ‘people over position’: 2023 Exemplary Public Servant James Earp

American City & Country

Despite being voted “most likely to be president” in high school, James Earp’s path to public service wasn’t a direct one. Each Hub was given a particular theme, such as “strategic operations and innovation,” “accountability and compliance” or “community engagement and experience,” to name a few.

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Welcome to the team, Maurice Classen!

zencity

We’ve welcomed numerous new partner communities across the world, rolled out cutting-edge new features, including the first-ever use case of ChatGPT in local government , and re-launched as the best full-service community engagement platform available for government today.

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Strathcona County Updating Priority-Based Strategic Plan

PBB Center for Priority Based Budgeting

"Some recommended updates to the strategic plan include revising prioritized strategic goal ranking, adding outcome statements for strategic goals, and integration of priority-based budgeting references." Strathcona County, Alberta, Canada, is leading the way in priority based business planning and budgeting.

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Need for social marketing initiatives around installation of neighborhood traffic calming initiatives: Salt Lake City

Rebuilding Place in Urban Space

In 2022, the city reduced the street mph to 20mph for most neighborhood streets, which in a car oriented city, is at times controversial (" Salt Lake City Council lowers speed limit to 20 mph on 70% of city streets in unanimous vote ," " Salt Lake City swaps first 20 mph speed limit sign in initiative for safer streets ," Salt Lake Tribune ).