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In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. With limited staff and budget, Sullivan County created a solution that supports citizens beyond traditional work hours while freeing up government workers to focus on strategic work.
Internet connectivity is at the heart of most digital transformation efforts as agencies look to provide employees or constituents with quick access to applications or services. In the process, however, they end up with a growing web of connections that are increasingly difficult to track and secure.
Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. That’s especially true of security.
Social Security cards, birth certificates, and proof of disability are crucial for accessing services and applying for housing. Opening their phone, they were able to provide copies of their ID, Social Security card, and even a fully signed copy of their intake forms with the HOPICS case manager who set them up with Kiip.
Despite the abundance of modern solutions for transforming financial planning practices, agency finance and budget offices have been some of the last areas to modernize. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.
Modernization can improve your agency’s service delivery, but while you upgrade your tech and processes, you can’t forget about security. As you make your services more accessible online for your constituents, unfortunately, it can also open the door to cyber criminals. Have you strategized and budgeted for enhanced security?
With budget left to spend before September 30, agencies need to obligate their remaining 2022 fiscal year funds. You can find thousands of software listings from popular categories like security , business applications , and data and analytics , and across specific industries, such as healthcare , financial services , and public sector.
When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. This results in many cases requiring a mix of automated and manual reviews of constituent applications. That’s something we need to change.
The rise in cybersecurity threats means city, county, and education leaders must consider how best to protect constituent and student data, financial information, services, and more. Furthermore, K12 IT teams are understaffed and typically lack a dedicated security officer and Security Operations Center.
Underpinning Google products and services – which provide an intuitive, personalized consumer experience – is artificial intelligence and security. AI is delivering great experiences to our users, securely and at global scale at every moment. It is what we have come to think of as the “Google magic.” In Dearborn, Mich.,
Just that one tool alone is so powerful for our time and budget,” said NPD Sergeant Bucky Culbertson. SOMA’s ecosystem is built from the ground up on a modern technology stack, deployed securely in the cloud in partnership with AWS, with a user-friendly and device-agnostic interface. government security and compliance requirements.
While the digitization of government services and operations has helped enhance the constituent experience, it has also increased the cyber threat surface for governments of all sizes. We recently commissioned a cybersecurity survey asking workers—including government workers—how they feel about their cloud security solutions.
Stay on budget and on timeline because that’s where you’ll lose stakeholder support. Bitfocus made sure that their cloud-based offering Clarity Human Services is secure, scalable, and efficient by building according to the pillars of the AWS Well-Architected Framework. Be transparent and don’t overcommit.
The private sector has set the service bar high, and government agencies are striving to deliver the same level of speed and simplicity that constituents have come to expect elsewhere. How can organizations enhance their service deliverability when they’re already facing budget pressures and staff shortages? Favorite.
Department of Homeland Security Frank Indiviglio, Chief Technology Officer, National Oceanic and Atmospheric Administration Jim Richberg, Head of Cyber Policy & Global Field CISO, Fortinet James Coyle, U.S. Join us online Monday, April 15 at 4 p.m. Join us online Wednesday, April 17 at 12 p.m.
But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.
GAO, in a 2023 report about the Internal Revenue Service’s modernization efforts, describes it this way: “In an era of constrained budgets, the high costs of maintaining legacy systems could limit an agency’s ability to modernize and develop new or replacement systems.”
But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Constituents don’t have to pay transportation costs to commute to a meeting, and there are fewer custodial and security expenses when meetings are fully virtual.
“In a world that is continually developing, this kind of time savings is a game-changer for ensuring public-facing applications are secure, reliable, and provide exceptional experiences for the end user.” Manual testing comes with its fair share of challenges; however, it is essential to modernizing public-facing applications.
Everything is digitized, including normal business processes, and what it takes to secure the ‘IT state’ is becoming more complex,” he said. And, of course, there’s the Amazon effect : Hicks said that consumer and constituent expectations are changing because of developments in the commercial world. Why the Complexity? Into the Cloud.
Modernization helps agencies better serve citizens, improve benefit delivery speed, and resolve technical debt accumulated in legacy systems, but today’s fragmented toolset does not meet governments where they are given their staffing level, skillset, and budget.
In order to continue serving constituents effectively, agencies need to embrace change. These aren’t small obstacles, it is possible for agency leaders to leverage solutions that will give your customers the secure, up-to-date services they’re clamoring for.
According to NASCIO, deploying cloud solutions and artificial intelligence, increasing broadband/wireless connectivity and balancing the need for security and risk management with public access rank among the Top 10 CIO Priorities for 2024. The author, Speleos Dravillas, is Chief Revenue Officer at Nomadix , an ASSA ABLOY company.
Many agencies undertaking transformation initiatives are dealing with common problems: a lack of agility, increasing “surprise” costs, problems with security and compliance, overly complex management issues and an overall lack of collaboration across the IT environment.
For Nancy Rainosek, Texas’ Chief Information Security Officer, cybersecurity directly affects an agency’s mission and constituent service. And whether that involves helping people pay their water bills or allowing law enforcement to preserve crime data, the cost of IT security is worth it, she believes.
Eddy, Director, Homeland Security Programs, Pacific Northwest National Laboratory Kevin Walsh, Director, Information Technology and Cybersecurity team, GAO How Plain Language Improves Constituent Engagement Plain language is an absolutely core component of effective CX, but is it prioritized at your organization? 25 at 2 p.m.
However, security and privacy concerns turned warehouses into vaults, “central places where the secrets and crown jewels were kept,” he said. Ainsbury noted that by using data meshes, such as those Granicus provides, to integrate disparate data, agencies have the data needed to securely offer personalized solutions.
How do you deploy technology in a way that is secure, delivers mobile functionality and improves services? Given budget pressures, it can be tempting to take a Band-Aid approach to technology issues, modernizing a service here, an application there. If you are responsible for your agency’s technology, your job isn’t an easy one.
Helps align staff and constituent demographics. Is separate from the budget process, as much as possible. It helps agencies make evidence-based decisions — often using real-time information — regarding public safety, infrastructure, socioeconomics, disaster management, conservation, health care, national security and other concerns.
Instead of using your gut to tell you where to invest your modernization budget, use the data at your fingertips to target those dollars for maximum impact. However, figuring out how to harness that power in an ethical, secure, and private way is not easy. Join us online Wednesday, March 6 from 2-2:50 p.m. ET/11-11:50 a.m.
Streamlined digital workflows allow agencies to respond better — and faster — to constituents. “If A paper-based workflow offers multiple opportunities for delays, errors and security breaches, and the risk of losing the document altogether. Imagine a budgeting request.
Although most CIOs and chief information security officers (CISOs) see the value of collaboration, it can still feel awkward. Collaboration does not necessarily require a formal program with a dedicated budget. Also, they can find strength in numbers, with the opportunity to share insights, information and even resources.
The Department of Homeland Security ( DHS ) Cybersecurity and Infrastructure Security Agency ( CISA ) recently released the FY23 Notice of Funding Opportunity (NOFO ) in July 2023. Additionally, without governance, this model can introduce technology sprawl and inconsistent deployment and management of security controls.
In this way, we enable individuals to purchase healthy food for their families with the confidence that they can maximize meal servings and stay on their food budget.” Amazon API Gateway is a fully managed service that makes it simple to create, publish, maintain, monitor, and secure APIs at any scale.
Key topics covered include addressing concerns around data sovereignty, security, lock-in risks and budget control while highlighting AWS capabilities and commitments in these areas. Advancing data governance and stewardship practices to build trust and enable secure data sharing between departments, including safeguarding privacy.
Artificial intelligence is fundamentally reshaping how public sector organizations serve their constituents. By driving data-informed decision-making, enhancing service delivery and improving operational efficiency, AI provides government agencies with powerful tools to meet growing demands for transparency, security and budget discipline.
Even before that, at least 26 Republicans were touting the benefits of the measure to their constituents while neglecting to mention they voted against it. The Bipartisan Budget Act of 2019 suspended the debt ceiling—the amount the country can borrow—only until July 31 of this year. This larger, $3.5
Well, we finally have the full version of Trump’s proposed budget for upcoming fiscal year. These tacks are basically the same as when the administration released its skinny budget preview, except that we now have a shift prompted by a range of cuts to safety net programs that don’t depend on annual appropriations.
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