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In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. By leading with AI-powered innovation, government agencies can improve efficiency, enhance decision-making, and provide better services to citizens.
Governmentemployees don’t operate in a vacuum. It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. We aligned our outcomes back up to…organizational success and ensured that we had the fiscal budgeting to support the bottom line,” Benjamin said.
For example, a system upgrade can slow employees’ computers if they’re dated and need reconfiguring and budget constraints have prevented an agency from replacing older equipment. Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. Governmentemployees are people, too,” she said.
Machine learning (ML) and artificial intelligence (AI) are creating more personalized and easier digital experiences for constituents. citizens 1 report that improved digital services would positively impact their view of government. At the same time, automation of federal governmentemployee tasks could save between 96.7
For Nancy Rainosek, Texas’ Chief Information Security Officer, cybersecurity directly affects an agency’s mission and constituent service. When you think about budgets, a lot of organizations will spend the majority of their money on meeting the mission. … There’s more to this world than money,” she opined.
While the digitization of government services and operations has helped enhance the constituent experience, it has also increased the cyber threat surface for governments of all sizes. In 2020, 79 ransomware attacks hit government organizations, amounting to nearly $19 billion in downtime and recovery costs 1.
Professional governmentemployees are vital partners for these officials and do [or should do] the day-to-day operations of the government, procure products and services, supervise, develop budgets for programs and execute tactics outlined in strategy put forth in part by our elected officials. Image: Wikipedia.
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