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The Benefits of Automation for Constituent Identity Verification

Government Technology Insider

However, while moving application processes online might seem convenient, it has not been without challenges for the government. A recent study found 55 percent of Americans want online services from government agencies, but only 23 percent actually use them. That’s something we need to change. The first challenge is fraud.

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Boosting Agility for State and Local Government Finance & Budget Offices

Government Technology Insider

Digital transformation and modernization activities were fast-tracked across the public sector to allow government agencies to operate at full capacity under unusual circumstances. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.

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Putting Constituents First: Call Centers That Improve Customer Service

GovLoop

Long wait times, multiple transfers to get to the “right” person, and unsatisfying responses are leaving constituents dissatisfied with the service experience provided to them by government agencies. Why is it so hard for agencies to replicate the level of service of a private company?

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Building Civic Trust Through Civic Tech

GovLoop

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

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Keep It Together: The Case for Cloud Consolidation

GovLoop

The private sector has set the service bar high, and government agencies are striving to deliver the same level of speed and simplicity that constituents have come to expect elsewhere. How can organizations enhance their service deliverability when they’re already facing budget pressures and staff shortages? Favorite.

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April Online Training Opportunities

GovLoop

PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys. PT to learn from government and industry leaders about how government agencies can do better job at training and retaining their workforce. Join us online Monday, April 15 at 4 p.m. ET/11-11:50 a.m.

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Learn How Local Transportation Can Improve Upward Mobility With GovPilot

GovPilot

In the limited budgets afforded to government agencies , officials may find difficulty in assessing where funds need to be allocated. Local governments center their concerns around the prosperity and success of their community but these efforts may be short-sighted.