Government Technology Insider

SEPTEMBER 22, 2023

The public wants the government to deliver services online. The days of waiting in line at a government office or physically mailing applications are over. However, while moving application processes online might seem convenient, it has not been without challenges for the government. That’s something we need to change.

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Constituents Government Agency Budgeting Public Sector 59

GovLoop

DECEMBER 9, 2022

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. San Antonio launched an initiative called SASpeakUp in 2015 to gather better input on the city’s budget and its services. Do you call it a success?

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Constituents Social Media Communications Engagement 59

Barrett & Greene

DECEMBER 11, 2023

At the end of November, a survey was released that investigated how local government finance leaders feel about their current budgeting practices and their readiness to embrace modernized approaches. One cautionary note, according to the report which was titled Rethinking Budgeting: Results from the Local Government Budget Survey.

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Budgeting Elected Officials Strategic Planning Local Government 64

GovLoop

FEBRUARY 20, 2024

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

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Constituents Urban Planning Communications Government Agency 81

GovPilot

FEBRUARY 23, 2023

Unlike the Federal Government, which can and does run a large budget deficit, most local governments are legally required to prepare a balanced budget. Because local governments cannot spend more than they’ve budgeted each year, preparing a budget is one of their most critical jobs.

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Local Government Budgeting Government Constituents 52

GovLoop

DECEMBER 20, 2024

Census Bureau offers up an abundance of data that state and local agencies can use to gain insights into the shifting demographics of their constituencies, and to shape policies and programs accordingly. You need to craft data-driven narratives that connect with the intended audience, whether government officials, legislators or constituents.

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Communications Legislation Constituents Transportation 106

GovLoop

AUGUST 8, 2024

As you make your services more accessible online for your constituents, unfortunately, it can also open the door to cyber criminals. Have you strategized and budgeted for enhanced security? Modernization can improve your agency’s service delivery, but while you upgrade your tech and processes, you can’t forget about security.

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Community Engagement Constituents Budgeting Security 97

GovLoop

JANUARY 24, 2023

Local government services play a role in so much of our everyday lives that they become invisible. To achieve that, local governments must move away from budgeting for services in silos and come together to create a digital twin of the organization, Francis said. Rules-based software avoids these problems. “By

Budgeting 52

Budgeting Local Government Constituents Government 52

Google Public Sector

OCTOBER 16, 2023

Google Public Sector is bringing the Google magic – evolving cloud and AI technologies, security, and scale – to the mission of the government to transform the way citizens experience public services and the way agencies operate. But governments are not yet meeting citizen expectations. One source estimates that in the U.S.

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Public Sector Government Constituents Security 92

GovLoop

FEBRUARY 16, 2023

Long wait times, multiple transfers to get to the “right” person, and unsatisfying responses are leaving constituents dissatisfied with the service experience provided to them by government agencies. Why is it so hard for agencies to replicate the level of service of a private company?

Constituents 52

Constituents Budgeting Government Agency Government 52

Google Public Sector

OCTOBER 19, 2022

The Challenge Many government agencies remained overwhelmed with paper, even as the pandemic drove digitization and modernization. As a result, government agencies continue to look for better ways to streamline manual processes that overwhelm their workers and take focus from higher value initiatives.

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Government Government Agency Public Sector Constituents 98

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. Aggravating that is the scarcity of IT talent, which hits government particularly hard. Of course, you must consider budget, too. The key, Gardner said, is communication.

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Security Constituents Communications Budgeting 98

Government Technology Insider

APRIL 10, 2024

Recently, city and county IT leaders from around the country met to collaborate on policy, management and leadership issues surrounding the future of digital government. In short, to be effective, there must be governance mechanisms that establish performance metrics across all departments involved in delivering those 68 services.

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Local Government Government Press Release Constituents 52

State Tech Magazine

NOVEMBER 30, 2023

To meet constituents where they were, state and local governments needed to modernize citizen resources and services quickly and accept emerging technologies. However, agencies need buy-in, budget and strategic planning to make their city visions come together.

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Strategic Planning Constituents Local Government Budgeting 70

GovPilot

AUGUST 17, 2022

When it comes to getting things done as a local government, two of the most critical variables are budgets and timeframes.

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Strategic Planning Government Local Government Budgeting 59

GovPilot

JUNE 10, 2022

No matter where your local government's size or where it is located geographically your community is not alone in needing to make critical updates to your physical and digital infrastructure. Or, as more local governments make the switch online, perhaps your paper filing systems inefficient and antiquated.

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Local Government Budgeting Government Constituents 52

GovLoop

OCTOBER 20, 2022

GovX is powered by a “proud team of data nerds” and guided by a fundamental belief that government can do amazing things for constituents when it knows how to properly use information. Norman’s team also worked with colleagues in Pittsburgh’s Office of Management and Budget, which helps procure IT, and other groups. “We

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Government Public Health Coordinator Constituents 59

GovLoop

MARCH 27, 2024

5 Emerging Technologies You Need to Know We’ve assembled a team of government and industry leaders to share their perspectives on five key technology trends you need to know. PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys. Happy learning! ET/11-11:50 a.m. ET/11-11:50 a.m.

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Budgeting Constituents Development Public Sector 80

GovPilot

JULY 22, 2024

Navigating the complex problems of local governance is no small feat. Local government officials shoulder large responsibilities , from budget restrictions to catering to the needs of their constituents, all while trying to stay green. Doing this while also maintaining environmental integrity can become very complex.

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Constituents Local Government Budgeting Government 52

GovLoop

JUNE 9, 2023

Discussions about the value of an enterprise approach to data governance often miss an important point: The difference it actually makes to anyone outside the IT department or the chief data officer’s (CDO) team. That’s the business case Snowflake is making for its new offering, The Government and Education Data Cloud.

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GovPilot

JUNE 12, 2023

US federal and state governments both recognize the key infrastructure developments needed to bring American physical and digital infrastructure to the modern world. They also recognize how difficult modernizing infrastructure can be with limited local government budgets.

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Local Government Budgeting Development Government 90

GovLoop

APRIL 18, 2024

Modernization can be a game-changer for both sectors, but in government, it can be uniquely difficult. For example, a system upgrade can slow employees’ computers if they’re dated and need reconfiguring and budget constraints have prevented an agency from replacing older equipment. Government employees are people, too,” she said.

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Legislation Public Face Government Employee Leadership 106

GovPilot

NOVEMBER 30, 2023

Local government officials serve as the backbone of community governance, holding the responsibility of representing the interests of their constituents and overseeing the functioning of local administrative affairs.

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Constituents Local Government Budgeting Implementation 52

GovPilot

JANUARY 3, 2024

As the year draws to a close, the role of local government officials becomes increasingly demanding. During this time, the weight of their responsibilities intensifies with the pressure to wrap up the year’s initiatives, while also preparing for the challenges that may come with the new year.

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Local Government Budgeting Government Constituents 52

GovLoop

SEPTEMBER 13, 2022

The private sector has set the service bar high, and government agencies are striving to deliver the same level of speed and simplicity that constituents have come to expect elsewhere. Citizens want to have government services available to them at their convenience and the ability to easily use technology to communicate their needs.

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Constituents Budgeting Government Agency Communications 52

Government Technology Insider

JULY 9, 2024

Over the last few years, there’s been a marked shift among state and local governments to prioritize the launch of digitized services and adopt the kind of automation and digital transformation that’s been well-established across the private sector.

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Local Government Parks And Recreation Government Sanitation 59

GovLoop

OCTOBER 26, 2023

Government employees don’t operate in a vacuum. It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. We aligned our outcomes back up to…organizational success and ensured that we had the fiscal budgeting to support the bottom line,” Benjamin said.

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Strategic Planning Government Employee Constituents Engagement 119

GovLoop

JUNE 6, 2024

An interview with Meredith Ward, Deputy Executive Director, National Association of State Chief Information Officers (NASCIO) Whether they like it or not, state and local governments cannot afford to go it alone on cybersecurity. But historically, cross-government collaboration has been the exception, not the rule. “In

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Government Local Government Constituents Budgeting 52

GovLoop

OCTOBER 6, 2022

Streamlined digital workflows allow agencies to respond better — and faster — to constituents. “If If you improve the user experience internally, it also enhances the user experience externally for customers,” according to Shonte Eldridge, Senior Director of State and Local Government Strategy and Solutions at DocuSign.

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Government Legislation Constituents Local Government 52

Government Technology Insider

NOVEMBER 20, 2023

At the 2023 NASWA Summit , state government and industry leaders shared insights, concerns, and solutions discovered over the last year. These are good user experience design and language constituents can understand. This saves constituents many hours of frustration waiting for assistance or searching through web pages.

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Constituents Sustainability Public Sector Government 64

GovPilot

JULY 27, 2022

Your local government’s budget is directly impacted by fee and fine collection.

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Government Local Government Budgeting Constituents 52

Google Public Sector

AUGUST 29, 2022

While the digitization of government services and operations has helped enhance the constituent experience, it has also increased the cyber threat surface for governments of all sizes. In 2020, 79 ransomware attacks hit government organizations, amounting to nearly $19 billion in downtime and recovery costs 1.

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Local Government Security Government Public Sector 52

AWS Public Sector Blog

JULY 15, 2022

The end of the US federal government fiscal year is fast approaching. With budget left to spend before September 30, agencies need to obligate their remaining 2022 fiscal year funds. Read more stories about AWS for government : 5 best practices to create a cloud cost allocation strategy for government customers.

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Public Sector Constituents Government Budgeting 80

GovPilot

APRIL 5, 2023

In order to fund budgets, local governments need to collect money from their citizens - from property taxes to fines for code violations to application fees for permits and licenses. Procurement officials are also making constant payments to vendors for products and services.

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Government Local Government Management Budgeting 52

GovLoop

JANUARY 3, 2023

There was a time when government paid little attention to what we now call “customer experience” (CX). Agencies had their rules, and constituents had to navigate them to get the services they needed. In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government.

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Constituents Government Agency Operations Government 65

GovLoop

NOVEMBER 7, 2022

During the last two years, government agencies have proven they can deliver digital services at speed. Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. “Seamless, omnichannel support is a building block for digital government,” Boronkay said.

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Constituents Communications Engagement Housing 59

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating. Favorite.

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Constituents Parks And Recreation Outreach Engagement 59