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Census Bureau offers up an abundance of data that state and local agencies can use to gain insights into the shifting demographics of their constituencies, and to shape policies and programs accordingly. You need to craft data-driven narratives that connect with the intended audience, whether government officials, legislators or constituents.
In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. With limited staff and budget, Sullivan County created a solution that supports citizens beyond traditional work hours while freeing up government workers to focus on strategic work.
Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. San Antonio launched an initiative called SASpeakUp in 2015 to gather better input on the city’s budget and its services. Do you call it a success?
“What people are expecting is personalized, online, digital services for those things that can be digitized,” said Charlie Francis, Senior Consultant at Questica, which provides multi-user budgeting, performance measures, transparency and data visualization software for governments. Get the Guide Image by Tumisu from Pixabay Favorite
Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. Of course, you must consider budget, too.
The White House’s Office of Management and Budget attributes this bottleneck to the “time tax,” or the amount of effort required to fill out applications, assemble documents, and schedule government visits. This has led to increasing frustration among government workers and citizens. One source estimates that in the U.S. In Dearborn, Mich.,
That is, how do issues like data quality, data maturity, compliance monitoring and so on actually contribute to the well-being of a community or improve service to constituents? ” (You can download an executive summary of the event here.) We’re one city, and we need to be acting as a single solitary unit.”
For example, a system upgrade can slow employees’ computers if they’re dated and need reconfiguring and budget constraints have prevented an agency from replacing older equipment. Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. What is Change Management? But backend changes matter also.
But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.
Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. The problem is that the surge in demand is happening when agencies are dealing with budget constraints and worker shortages. For more insights on embracing agility, download it here. Get the guide.
Key topics covered include addressing concerns around data sovereignty, security, lock-in risks and budget control while highlighting AWS capabilities and commitments in these areas. Public sector workers can use the AWS Artifact service to download the latest Canadian Centre for Cyber Security (CCCS) assessment summary report for AWS.
GAO, in a 2023 report about the Internal Revenue Service’s modernization efforts, describes it this way: “In an era of constrained budgets, the high costs of maintaining legacy systems could limit an agency’s ability to modernize and develop new or replacement systems.”
But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Constituents don’t have to pay transportation costs to commute to a meeting, and there are fewer custodial and security expenses when meetings are fully virtual.
Agencies had their rules, and constituents had to navigate them to get the services they needed. In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government. To read more about how agencies are anticipating future needs, download it here. The Vision.
In order to continue serving constituents effectively, agencies need to embrace change. Due to this as-a-service solution alone, the unemployment backlog decreased by approximately 40%. For more information and examples of how as-a-service solutions can improve your efficiency as an agency, download this report. Favorite
GovX is powered by a “proud team of data nerds” and guided by a fundamental belief that government can do amazing things for constituents when it knows how to properly use information. Norman’s team also worked with colleagues in Pittsburgh’s Office of Management and Budget, which helps procure IT, and other groups. “We Get the guide.
Working closely with each agency, GXG understands its transformation challenges, opportunities, and budget constraints, and develops strategy resulting in more successful constituent engagement. This personalized approach is “at the root of all that we do,” said Ainsbury.
You might have a good sense of how your constituents feel about a particular issue, but a survey helps you confirm — or revise — your assumptions, and it allows you to get more meaningful context. Surveys provided a way to understand the pandemic’s impact, both on constituents and the economy. “We How is this helping you?’”
But while the problems might be similar, the solution depends on the specific priorities of a given agency, factoring in both their requirements and their budgets, said Arno Bergstrom, Vice President of CounterTrade Products, a technology solutions provider and certified woman-owned small business.
Helps align staff and constituent demographics. Is separate from the budget process, as much as possible. For more ideas about how to use data in important and innovative ways, download it here: Get the guide Photo by Pixabay Favorite Provides a holistic view of the agency workforce. Focuses on outcomes, not outputs.
Given budget pressures, it can be tempting to take a Band-Aid approach to technology issues, modernizing a service here, an application there. Constituents want the same speed and simplicity from government that they experience in the commercial world, but first-generation technology is failing to deliver that kind of change.
Streamlined digital workflows allow agencies to respond better — and faster — to constituents. “If Imagine a budgeting request. Download the guide. As agencies move away from paper and on to digital platforms, one point of friction is dependence on signatures for documentation — of identity, of receipt and of agreement.
Collaboration does not necessarily require a formal program with a dedicated budget. ” To see more about how agencies are using technology to build relationships with constituents, download it here: Get the guide Photo by Sora Shimazaki at pexels.com Favorite Don’t let lack of funding be a roadblock.
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