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In some cases, strengthened budgets have produced fresh opportunities, and officials across the country are pushing tech projects to improve the lives of their constituents. As state and local IT officials emerge from the difficult terrain of the past few years, they are looking forward with renewed optimism.
Census Bureau offers up an abundance of data that state and local agencies can use to gain insights into the shifting demographics of their constituencies, and to shape policies and programs accordingly. You need to craft data-driven narratives that connect with the intended audience, whether government officials, legislators or constituents.
To meet constituents where they were, state and local governments needed to modernize citizen resources and services quickly and accept emerging technologies. However, agencies need buy-in, budget and strategic planning to make their city visions come together.
Despite the abundance of modern solutions for transforming financial planning practices, agency finance and budget offices have been some of the last areas to modernize. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.
Internet connectivity is at the heart of most digital transformation efforts as agencies look to provide employees or constituents with quick access to applications or services. That means providing both good service and strong security and doing so working within their budget constraints.
Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Address budgeting silos.
In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. With limited staff and budget, Sullivan County created a solution that supports citizens beyond traditional work hours while freeing up government workers to focus on strategic work.
In an era characterized by rapid modernization, increased constituent expectations, shrinking budgets, and unpredictable outside disruptions, local governments’ reliance on arcane paper-based processes drains its scarce resources and limits its ability to fully serve constituents.
Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. San Antonio launched an initiative called SASpeakUp in 2015 to gather better input on the city’s budget and its services. Do you call it a success?
At the end of November, a survey was released that investigated how local government finance leaders feel about their current budgeting practices and their readiness to embrace modernized approaches. One cautionary note, according to the report which was titled Rethinking Budgeting: Results from the Local Government Budget Survey.
When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. This results in many cases requiring a mix of automated and manual reviews of constituent applications. That’s something we need to change.
From budget constraints, to crime and public safety , to environmental issues, local government officials deal with numerous problems on a daily basis. While tackling these problems, they must keep their constituents happy by being transparent and holding themselves to the highest standard of accountability.
Building trust with constituents is difficult. The article explains that agencies can fall anywhere on the spectrum, and “depending on their position, will have different relationships with their constituents.” It means establishing and maintaining relationships as you carry out your agency’s mission.
With budget left to spend before September 30, agencies need to obligate their remaining 2022 fiscal year funds. The end of the US federal government fiscal year is fast approaching. Amazon Web Services (AWS) can provide federal agencies with options to procure future cloud computing resources using current-year funds.
Richard Turnquist, assistant athletic director of data and analytics, was interested in how the department could use analytics to drive the department’s budget and financial goals. “We Unifying data sources to gain a more complete picture of football fans Pitt knew they wanted to start with a project focused on enhancing fan engagement.
“What people are expecting is personalized, online, digital services for those things that can be digitized,” said Charlie Francis, Senior Consultant at Questica, which provides multi-user budgeting, performance measures, transparency and data visualization software for governments.
Long wait times, multiple transfers to get to the “right” person, and unsatisfying responses are leaving constituents dissatisfied with the service experience provided to them by government agencies. Why is it so hard for agencies to replicate the level of service of a private company?
As you make your services more accessible online for your constituents, unfortunately, it can also open the door to cyber criminals. Have you strategized and budgeted for enhanced security? Modernization can improve your agency’s service delivery, but while you upgrade your tech and processes, you can’t forget about security.
AWS Marketplace helps simplify and streamline procurement for public sector organizations, enabling them to spend their budgets driving their missions forward rather than on administrative overhead. Do you have questions about how AWS can help your government agency provide innovative services for constituents?
When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. The benefits of thoughtful civic tech are big, and include the potential to promote constituent trust.
Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. Of course, you must consider budget, too.
The state’s Human Services Department (HSD) manages a budget of $7 billion of state and federal funds as it works to transform the lives of 800,000 low-income New Mexicans. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub.
Unlike the Federal Government, which can and does run a large budget deficit, most local governments are legally required to prepare a balanced budget. Because local governments cannot spend more than they’ve budgeted each year, preparing a budget is one of their most critical jobs.
Louis struggle with resource constraints and grapple with the significant challenges cities face in balancing budgets, maintaining public services and managing infrastructure needs. It results from past budget deficits and requires ongoing management through interest and principal repayments.
They often rely on donor and grant funding, so they have to justify every expense to their constituents. Going over budget is not an option. They strive to improve the human condition in innumerable ways, yet they cannot raise capital like a commercial organization, so they have to make the most of the resources they have.
That this is a substantial and needed project with real outcomes that serve the constituents. The Budget (1-2 paragraphs) should be abbreviated; save the detail for the complete proposal. The Closing Paragraph should refer to the solicitation instructions and the contribution that the intervention will make to the field/constituents.
Local government officials shoulder large responsibilities , from budget restrictions to catering to the needs of their constituents, all while trying to stay green. Doing this while also maintaining environmental integrity can become very complex.
The rise in cybersecurity threats means city, county, and education leaders must consider how best to protect constituent and student data, financial information, services, and more. The Cyber Readiness Grant Program’s initial budget isn’t large enough to provide security software to every city, county, and school.
The White House’s Office of Management and Budget attributes this bottleneck to the “time tax,” or the amount of effort required to fill out applications, assemble documents, and schedule government visits. This has led to increasing frustration among government workers and citizens. One source estimates that in the U.S. In Dearborn, Mich.,
It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. We aligned our outcomes back up to…organizational success and ensured that we had the fiscal budgeting to support the bottom line,” Benjamin said. Government employees don’t operate in a vacuum.
That is, how do issues like data quality, data maturity, compliance monitoring and so on actually contribute to the well-being of a community or improve service to constituents? A Better Business Case The idea of arguing from outcome rather than policy has ramifications when it comes to the budgeting and appropriations processes.
The private sector has set the service bar high, and government agencies are striving to deliver the same level of speed and simplicity that constituents have come to expect elsewhere. How can organizations enhance their service deliverability when they’re already facing budget pressures and staff shortages? Favorite.
But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.
Local government officials serve as the backbone of community governance, holding the responsibility of representing the interests of their constituents and overseeing the functioning of local administrative affairs.
For example, a system upgrade can slow employees’ computers if they’re dated and need reconfiguring and budget constraints have prevented an agency from replacing older equipment. Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. What is Change Management? But backend changes matter also.
Just that one tool alone is so powerful for our time and budget,” said NPD Sergeant Bucky Culbertson. For example, because of SOMA, prosecutors have access to our court system, saving us about $40,000 annually in the discovery process alone—no more burning copies, no more redundant task entry.
Join us online Monday, April 15 at 4 p.m. PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys. The key is to find ways to bring that innovation forward and use it as a catalyst for change. Join us online Wednesday, April 17 at 12 p.m.
They also recognize how difficult modernizing infrastructure can be with limited local government budgets. US federal and state governments both recognize the key infrastructure developments needed to bring American physical and digital infrastructure to the modern world.
Stay on budget and on timeline because that’s where you’ll lose stakeholder support. AWS Marketplace helps to simplify and streamline procurement for public sector organizations, enabling them to spend their budgets driving their missions forward rather than on administrative overhead. Be transparent and don’t overcommit.
Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. The problem is that the surge in demand is happening when agencies are dealing with budget constraints and worker shortages. Managing Multiple Channels.
These are good user experience design and language constituents can understand. These states are using creative techniques to optimize their budgets, resources, and employee skills, while ultimately achieving the goal of a modern, efficient, and equitable solution. Both impact on how well the system works for users.
But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Constituents don’t have to pay transportation costs to commute to a meeting, and there are fewer custodial and security expenses when meetings are fully virtual.
No matter where your local government's size or where it is located geographically your community is not alone in needing to make critical updates to your physical and digital infrastructure. Perhaps your community has one of the 220,000 bridges in need of serious repair work.
As a program serving a diverse group of constituents, UI programs must be able to adapt to changes in constituent demands, changes in legislation, and changes in economic conditions, without requiring a disruptive system overhaul.
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