Government Technology Insider

SEPTEMBER 22, 2023

When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. This results in many cases requiring a mix of automated and manual reviews of constituent applications. That’s something we need to change.

Constituents 59

Constituents Government Agency Budgeting Public Sector 59

GovPilot

DECEMBER 21, 2023

From budget constraints, to crime and public safety , to environmental issues, local government officials deal with numerous problems on a daily basis. While tackling these problems, they must keep their constituents happy by being transparent and holding themselves to the highest standard of accountability.

Constituents 52

Constituents Local Government Public Safety Government 52

GovLoop

JANUARY 24, 2023

“What people are expecting is personalized, online, digital services for those things that can be digitized,” said Charlie Francis, Senior Consultant at Questica, which provides multi-user budgeting, performance measures, transparency and data visualization software for governments.

Budgeting 52

Budgeting Local Government Constituents Government 52

GovLoop

FEBRUARY 16, 2023

Long wait times, multiple transfers to get to the “right” person, and unsatisfying responses are leaving constituents dissatisfied with the service experience provided to them by government agencies. Why is it so hard for agencies to replicate the level of service of a private company?

Constituents 52

Constituents Budgeting Government Agency Government 52

GovLoop

FEBRUARY 20, 2024

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. The benefits of thoughtful civic tech are big, and include the potential to promote constituent trust.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

GovLoop

AUGUST 8, 2024

As you make your services more accessible online for your constituents, unfortunately, it can also open the door to cyber criminals. Have you strategized and budgeted for enhanced security? Modernization can improve your agency’s service delivery, but while you upgrade your tech and processes, you can’t forget about security.

Community Engagement 97

Community Engagement Constituents Budgeting Security 97

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. Of course, you must consider budget, too.

Security 98

Security Constituents Communications Budgeting 98

GovPilot

FEBRUARY 23, 2023

Unlike the Federal Government, which can and does run a large budget deficit, most local governments are legally required to prepare a balanced budget. Because local governments cannot spend more than they’ve budgeted each year, preparing a budget is one of their most critical jobs.

Local Government 52

Local Government Budgeting Government Constituents 52

Grant Training Center

JANUARY 16, 2023

That this is a substantial and needed project with real outcomes that serve the constituents. The Budget (1-2 paragraphs) should be abbreviated; save the detail for the complete proposal. The Closing Paragraph should refer to the solicitation instructions and the contribution that the intervention will make to the field/constituents.

Constituents 96

Constituents Budgeting Sustainability Communications 96

State Tech Magazine

NOVEMBER 30, 2023

To meet constituents where they were, state and local governments needed to modernize citizen resources and services quickly and accept emerging technologies. However, agencies need buy-in, budget and strategic planning to make their city visions come together.

Strategic Planning 70

Strategic Planning Constituents Local Government Budgeting 70

GovPilot

JULY 22, 2024

Local government officials shoulder large responsibilities , from budget restrictions to catering to the needs of their constituents, all while trying to stay green. Doing this while also maintaining environmental integrity can become very complex.

Constituents 52

Constituents Local Government Budgeting Government 52

American City & Country

AUGUST 28, 2024

Louis struggle with resource constraints and grapple with the significant challenges cities face in balancing budgets, maintaining public services and managing infrastructure needs. It results from past budget deficits and requires ongoing management through interest and principal repayments.

Government 72

Government Budgeting Public Sector Sustainability 72

GovLoop

MARCH 27, 2024

Join us online Monday, April 15 at 4 p.m. PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys. The key is to find ways to bring that innovation forward and use it as a catalyst for change. Join us online Wednesday, April 17 at 12 p.m.

Budgeting 80

Budgeting Constituents Development Public Sector 80

GovLoop

OCTOBER 26, 2023

It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. We aligned our outcomes back up to…organizational success and ensured that we had the fiscal budgeting to support the bottom line,” Benjamin said. Government employees don’t operate in a vacuum.

Strategic Planning 119

Strategic Planning Government Employee Constituents Engagement 119

GovLoop

SEPTEMBER 13, 2022

The private sector has set the service bar high, and government agencies are striving to deliver the same level of speed and simplicity that constituents have come to expect elsewhere. How can organizations enhance their service deliverability when they’re already facing budget pressures and staff shortages? Favorite.

Constituents 52

Constituents Budgeting Government Agency Communications 52

GovLoop

JUNE 9, 2023

That is, how do issues like data quality, data maturity, compliance monitoring and so on actually contribute to the well-being of a community or improve service to constituents? A Better Business Case The idea of arguing from outcome rather than policy has ramifications when it comes to the budgeting and appropriations processes.

Public Sector 105

Public Sector Legislation Public Health Coordinator 105

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

GovPilot

NOVEMBER 30, 2023

Local government officials serve as the backbone of community governance, holding the responsibility of representing the interests of their constituents and overseeing the functioning of local administrative affairs.

Constituents 52

Constituents Local Government Budgeting Implementation 52

GovLoop

APRIL 18, 2024

For example, a system upgrade can slow employees’ computers if they’re dated and need reconfiguring and budget constraints have prevented an agency from replacing older equipment. Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. What is Change Management? But backend changes matter also.

Legislation 105

Legislation Public Face Government Employee Leadership 105

Google Public Sector

OCTOBER 16, 2023

The White House’s Office of Management and Budget attributes this bottleneck to the “time tax,” or the amount of effort required to fill out applications, assemble documents, and schedule government visits. This has led to increasing frustration among government workers and citizens. One source estimates that in the U.S. In Dearborn, Mich.,

Public Sector 92

Public Sector Government Constituents Security 92

GovLoop

DECEMBER 20, 2024

Census Bureau offers up an abundance of data that state and local agencies can use to gain insights into the shifting demographics of their constituencies, and to shape policies and programs accordingly. You need to craft data-driven narratives that connect with the intended audience, whether government officials, legislators or constituents.

Communications 52

Communications Legislation Constituents Transportation 52

GovPilot

JUNE 12, 2023

They also recognize how difficult modernizing infrastructure can be with limited local government budgets. US federal and state governments both recognize the key infrastructure developments needed to bring American physical and digital infrastructure to the modern world.

Local Government 90

Local Government Budgeting Development Government 90

GovLoop

NOVEMBER 7, 2022

Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. The problem is that the surge in demand is happening when agencies are dealing with budget constraints and worker shortages. Managing Multiple Channels.

Constituents 59

Constituents Communications Engagement Housing 59

Government Technology Insider

NOVEMBER 20, 2023

These are good user experience design and language constituents can understand. These states are using creative techniques to optimize their budgets, resources, and employee skills, while ultimately achieving the goal of a modern, efficient, and equitable solution. Both impact on how well the system works for users.

Constituents 64

Constituents Sustainability Public Sector Government 64

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Constituents don’t have to pay transportation costs to commute to a meeting, and there are fewer custodial and security expenses when meetings are fully virtual.

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

GovPilot

JUNE 10, 2022

No matter where your local government's size or where it is located geographically your community is not alone in needing to make critical updates to your physical and digital infrastructure. Perhaps your community has one of the 220,000 bridges in need of serious repair work.

Local Government 52

Local Government Budgeting Government Constituents 52

Government Technology Insider

AUGUST 6, 2024

As a program serving a diverse group of constituents, UI programs must be able to adapt to changes in constituent demands, changes in legislation, and changes in economic conditions, without requiring a disruptive system overhaul.

Constituents 52

Constituents Translation Legislation Implementation 52

GovLoop

JANUARY 3, 2023

Agencies had their rules, and constituents had to navigate them to get the services they needed. In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government. There was a time when government paid little attention to what we now call “customer experience” (CX).

Constituents 64

Constituents Government Agency Operations Government 64

Partnership for Public Service

APRIL 27, 2023

Whether the goal is to reduce the amount of time it takes for a process to complete, provide a more effective digital service to constituents or switch to a more cost-effective service, clarity around the target for intervention will help guide solutions and ensure they are focused and effective.

Implementation 74

Implementation Public Service Constituents Budgeting 74

GovLoop

APRIL 22, 2024

GAO, in a 2023 report about the Internal Revenue Service’s modernization efforts, describes it this way: “In an era of constrained budgets, the high costs of maintaining legacy systems could limit an agency’s ability to modernize and develop new or replacement systems.”

Legislation 72

Legislation Public Administration Constituents Operations 72

AWS Public Sector Blog

JULY 15, 2022

With budget left to spend before September 30, agencies need to obligate their remaining 2022 fiscal year funds. The end of the US federal government fiscal year is fast approaching. Amazon Web Services (AWS) can provide federal agencies with options to procure future cloud computing resources using current-year funds.

Public Sector 80

Public Sector Constituents Government Budgeting 80

GovPilot

JANUARY 3, 2024

As the year draws to a close, the role of local government officials becomes increasingly demanding. During this time, the weight of their responsibilities intensifies with the pressure to wrap up the year’s initiatives, while also preparing for the challenges that may come with the new year.

Local Government 52

Local Government Budgeting Government Constituents 52

AWS Public Sector Blog

JUNE 6, 2024

Richard Turnquist, assistant athletic director of data and analytics, was interested in how the department could use analytics to drive the department’s budget and financial goals. “We Unifying data sources to gain a more complete picture of football fans Pitt knew they wanted to start with a project focused on enhancing fan engagement.

Education 75

Education Engagement Public Sector Budgeting 75

Google Public Sector

OCTOBER 19, 2022

Modernization helps agencies better serve citizens, improve benefit delivery speed, and resolve technical debt accumulated in legacy systems, but today’s fragmented toolset does not meet governments where they are given their staffing level, skillset, and budget.

Government 98

Government Government Agency Public Sector Constituents 98

Center for Community Progress

JULY 29, 2024

You can create a curriculum around exactly what matters to your community. Attending RVP will help you better serve your constituents, no matter your role. You could build a schedule of sessions about vacant land reuse, or arts and innovation, or land banking.

Laws 96

Laws Constituents Public Sector Community Development 96

Government Technology Insider

FEBRUARY 20, 2024

States can instead reallocate budget to development in areas with no existing infrastructure, as well as building out last-mile infrastructure and attending to network maintenance over time. Expanding access to new and faster internet connections increases Americans’ participation in today’s economic and social communities.

Local Government 59

Local Government Constituents Development Coordinator 59

GovLoop

MARCH 6, 2023

In order to continue serving constituents effectively, agencies need to embrace change. This includes digital transformation, as it has become an urgent need for agencies to make the critical to modernize. Only then will they be able to offer high-quality services on par with the private sector.

Constituents 52

Constituents Budgeting Security Engagement 52