Remove Budgeting Remove Communications Remove Constituents
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How Conversational Agents and Looker can boost contact center efficiency and enhance constituent services

Google Public Sector

Conversational agents are transforming the way public sector agencies engage with constituents — enabling new levels of hyper-personalization, multimodal conversations, and improving interactions across touchpoints. This can help identify areas for improvement in the constituent experience. And this is just the beginning.

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Better Communications Tops Data To-Do List

GovLoop

Census Bureau offers up an abundance of data that state and local agencies can use to gain insights into the shifting demographics of their constituencies, and to shape policies and programs accordingly. For many agencies, the challenge is learning to communicate those insights effectively. Its not enough to dig up good data.

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From legacy systems to cloud mastery: The path forward for local government ERP

American City & Country

Yet, the journey through cloud ERP implementation isn't without its challenges, and many CIOs are tasked with balancing innovation and budget constraints while maintaining security and regulatory compliance. This elasticity ensures that services are reliable and cost-effective, particularly in jurisdictions with fluctuating budgets.

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San Antonio Deepens Trust With Constituents

GovLoop

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Do you call it a success? Get the guide.

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Unhoused individuals gain shelter, prove their identity using AWS-powered solution Kiip

AWS Public Sector Blog

Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.

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Building Civic Trust Through Civic Tech

GovLoop

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. Civic tech makes it easier for people to interact with government agencies.

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Embracing the Roles Your Agency Plays

GovLoop

Building trust with constituents is difficult. The article explains that agencies can fall anywhere on the spectrum, and “depending on their position, will have different relationships with their constituents.” It means establishing and maintaining relationships as you carry out your agency’s mission.