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Transforming student communications: How Dallas College modernized its call center with AWS

AWS Public Sector Blog

Recognizing the need for a modern, efficient call center to deliver a better customer experience, the Dallas College leadership turned to Amazon Web Services (AWS) for help. Impressed by the capabilities and agility of Amazon Connect, the colleges leadership team gave the green light to build the complete solution.

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Building zero trust for the Department of Defense: Insights from Les Call, Director of the DoD CIO ZT PfMO

AWS Public Sector Blog

Renzo Rodriguez, managing director of US Federal Solutions Architecture at Amazon Web Services (AWS), sat down with Les Call, director of the Department of Defense CIO Zero Trust Portfolio Management Office, in a recent episode of Mission Innovation, powered by AWS , to explore the challenges and strategies of implementing zero trust within the DoD.

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Indiana DOC works with Mi-Case to fast-track offender management system launch on AWS

AWS Public Sector Blog

Implementations like these routinely take several years, and project failures are common. The key drivers of success for IDOC were agency executive leadership commitment, subject matter experts (SMEs), and Mi-Case’s agile project methodology which resulted in an on-time and on-budget implementation.

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Top highlights from AWS worldwide public sector partners at re:Invent 2023

AWS Public Sector Blog

For those who were unable to attend or watch virtually, this blog post summarizes some of the key partner highlights. Bianca said “AWS Marketplace has revolutionized our procurement process – from meeting the grant requirements to reporting to leadership,” by removing hurdles, offering better pricing options, and adding transparency.

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AWS announces $50 million Generative AI Impact Initiative for public sector organizations

AWS Public Sector Blog

Generative AI Innovation Center expertise : Ideate, identify, and implement generative AI solutions securely with guidance from the Generative AI Innovation Center. Global thought leadership opportunities : Showcase your AWS Generative AI Impact Initiative success stories with AWS marketing efforts.

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Transforming Medicaid: Crafting a robust data strategy with AWS for operational efficiency

AWS Public Sector Blog

What if a Medicaid agency could make sure that their leadership and staff had access to a reliable, single source of truth for their data in one unified platform? The implementation of an operational data store (ODS) presents a viable solution. However, the implementation of an ODS offers a robust solution to these issues.

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Boost Your External Funding via Effective Leadership

Grant Training Center

Leadership is an essential component of any successful institution. Equally, leadership training has become increasingly significant for those who need to be successful at managing and implementing grants, for their leadership skills will have an important effect on their teams and their ongoing efforts to continue procuring external funding.