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Supporting state agencies with Medicaid unwinding outreach: Creating a multi-lingual two-way messaging system

AWS Public Sector Blog

Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination. With cloud-based tools from Amazon Web Services (AWS), state agencies can conduct this outreach using no code/low code, serverless, elastic services that can scale to two billion text messages a day.

Outreach 130
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Unhoused individuals gain shelter, prove their identity using AWS-powered solution Kiip

AWS Public Sector Blog

Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.

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AWS Nonprofit Credit Program expands support for nonprofits of all sizes

AWS Public Sector Blog

Global expansion, outreach, and the delivery of solutions in remote locations. Please take a few minutes to share insights regarding your experience with the AWS Public Sector Blog in this survey , and we’ll use feedback from the survey to create more content aligned with the preferences of our readers.

Nonprofit 263
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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

Campaign 130
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4 ways AWS Partners are using AI/ML to drive public sector transformation

AWS Public Sector Blog

TensorIoT elevated Citibot for increased government efficiency and citizen engagement Citibot is an AI chatbot that helps citizens communicate with their governments using text messaging and web chat. With the help of TensorIoT, Citibot has increased citizen engagement with local government by 94%.

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Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. The blog post “ 4 ways AWS can help with Medicaid unwinding ” provides an overview of how SMAs can use AWS to create solutions to meet these needs.

Outreach 130
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Hearing the Voices of Parents, Families, and Caregivers

Homeroom

By: Dawn Ellis, PhD, Liaison to Parents and Families, National Engagement Team, Office of Communication and Outreach In January 2022, Secretary of Education Miguel Cardona shared his vision for education in America, which addressed the need for more meaningful and authentic parent and family engagement.