AWS Public Sector Blog

OCTOBER 3, 2023

We previously reviewed AWS serverless and container services to build modern applications in the previous blog post, “ Modernizing public sector applications using serverless and containers.” This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands.

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AWS Public Sector Blog

MARCH 10, 2023

Please take a few minutes to share insights regarding your experience with the AWS Public Sector Blog in this survey , and we’ll use feedback from the survey to create more content aligned with the preferences of our readers.

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AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. Examples include storing constituent profile information, whether or not a donor attended a fundraising event, communication preferences, and donation records.

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Nonprofit Fundraising Constituents Public Sector 130

AWS Public Sector Blog

JANUARY 10, 2023

Civix worked with the AWS Service Creation team to design and launch a serverless solution on AWS to support filers and campaign management vendors and to increase finance transparency for the constituents they serve. Read on to learn how Civix worked with AWS to create their new solution.

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AWS Public Sector Blog

JULY 15, 2022

Read on for efficient purchasing recommendations to meet your agency’s needs: AWS Professional Services (AWS ProServe) is a global team of experts that can help you more effectively reach your constituents and better achieve your core mission using the AWS Cloud. Taxes, governments, and great experiences using the cloud.

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AWS Public Sector Blog

NOVEMBER 3, 2023

Learn more about Kiip on AWS Marketplace and read more blog posts about how the cloud helps communities prevent and combat housing instability. Do you have questions about how AWS can help your government agency provide innovative services for constituents? Reach out to the AWS Public Sector team.

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AWS Public Sector Blog

DECEMBER 15, 2022

For instance, Amazon Web Services (AWS) services such as Amazon Connect and Amazon Lex chatbots can enable and empower constituents to quickly locate information using self-service options, reducing wait times and reserving in-person resources for the most complex and high-touch interactions. How AWS can help improve constituent services.

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AWS Public Sector Blog

NOVEMBER 1, 2022

Find out how state and local governments use AWS technologies to innovate for their constituents, enhance the citizen experience, and more at the AWS Cloud for State and Local Governments hub. How data-driven technology helps law enforcement agencies improve constituent outcomes. Learn more about livestreaming with Amazon IVS.

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AWS Public Sector Blog

JANUARY 9, 2023

As we look toward the future, it’s clear that public sector organizations will need to continue to adapt and innovate to successfully navigate the constantly-evolving global landscape and changing needs of their end users and constituents. Learn more about how AWS supports public sector organizations at the AWS in the Public Sector main page.

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AWS Public Sector Blog

MARCH 21, 2023

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. Slalom helped the city’s data team extend the value of the Alexa Skill by using Amazon Connect to handle telephone traffic.

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AWS Public Sector Blog

MARCH 28, 2024

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

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GovPilot

AUGUST 22, 2022

Most (if not all) local government departments interact with constituents every day, especially when it comes to accepting and processing various applications, inspections, or document requests. and cost governments far too much in staff time and money.

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AWS Public Sector Blog

NOVEMBER 27, 2023

The impact to constituents Covered California’s mission is to increase the number of insured Californians, improve healthcare quality, lower costs, and reduce health disparities through an innovative, competitive marketplace that empowers consumers to choose the health plan and providers that give them the best value.

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Google Public Sector

JULY 7, 2023

million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.

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AWS Public Sector Blog

JULY 23, 2024

The AWS Champions program recognizes individuals and organizations pioneering meaningful, cloud-powered change to improve outcomes, build resilience, and accelerate progress in service of their respective missions, constituents, and communities.

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AWS Public Sector Blog

NOVEMBER 22, 2022

Are you curious about how open source solutions can help governments save time and money while still providing innovative services for their constituents? Subscribe to the AWS Public Sector Blog newsletter to get the latest in AWS tools, solutions, and innovations from the public sector delivered to your inbox, or contact us.

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AWS Public Sector Blog

APRIL 13, 2023

Cyber events continue to heavily impact SLG and education institutions, compromising data and critical services to students and constituents. The pandemic has caused states to rethink this model due to increased cyber events impacting SLGs, education organizations, and their critical infrastructure.

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NLC (National League of Cities)

OCTOBER 10, 2023

As we conclude the month-long observance of Hispanic Heritage Month, we wrapped up our blog series by inviting members of NLC’s Hispanic Elected Local Officials (HELO) constituency group to call out their role models and highlight any exciting events occurring in their community to commemorate this significant month.

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AWS Public Sector Blog

SEPTEMBER 20, 2023

Please take a few minutes to share insights regarding your experience with the AWS Public Sector Blog in this survey , and we’ll use feedback from the survey to create more content aligned with the preferences of our readers. Watch this session and others from the IMAGINE 2023 conference on-demand.

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AWS Public Sector Blog

MARCH 16, 2023

Running tax systems on AWS supports these authorities in strengthening operations, improving constituent interactions, improving business intelligence capability, reducing costs, and innovating. Architecting for sustainability ” blog post for more details. Read the “ Let’s Architect!

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AWS Public Sector Blog

SEPTEMBER 25, 2023

to both assist in visualization of what exists today—from buildings, to business and traffic—and to enable data-driven decision making for investments that support a sustainable future for the city’s constituents.

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AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? Our new eBook provides guidance for navigating technical, cultural, and strategic considerations involved in building generative AI applications.

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AWS Public Sector Blog

DECEMBER 2, 2022

The company is using Performance Dashboard, which helps customers build, deploy, and maintain customizable dashboards designed to increase transparency between governments and their constituents around the performance of public sector services and initiatives. Learn more about some of our key programs and resources.

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GovPilot

JULY 5, 2023

In an era characterized by rapid modernization, increased constituent expectations, shrinking budgets, and unpredictable outside disruptions, local governments’ reliance on arcane paper-based processes drains its scarce resources and limits its ability to fully serve constituents.

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AWS Public Sector Blog

NOVEMBER 10, 2022

Learn how these pioneers are paving new paths with AWS and discover how you can push boundaries and drive your mission forward for constituents. Subscribe to the AWS Public Sector Blog newsletter to get the latest in AWS tools, solutions, and innovations from the public sector delivered to your inbox, or contact us.

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AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. The blog post “ 4 ways AWS can help with Medicaid unwinding ” provides an overview of how SMAs can use AWS to create solutions to meet these needs.

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AWS Public Sector Blog

OCTOBER 28, 2022

The first one is the goal of achieving a diverse workforce, and the second is the goal of governments delivering equitable solutions to their constituents. Subscribe to the AWS Public Sector Blog newsletter to get the latest in AWS tools, solutions, and innovations from the public sector delivered to your inbox, or contact us.

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AWS Public Sector Blog

SEPTEMBER 7, 2023

Having a digital locker allows different government programs to work with their constituents to safely store the documents they need as they work to end their homelessness. For people experiencing homelessness, securing and keeping track of the documents needed for identification and to secure benefits can be a challenge.

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AWS Public Sector Blog

SEPTEMBER 21, 2023

API-driven data pipelines consolidate business data which enables public sector organizations to offer more personalized experiences for constituents, enrich research publications, improve operations to reduce the burden on internal teams, and more.

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AWS Public Sector Blog

OCTOBER 9, 2024

Improving mission performance with generative AI Simultaneously, Thorn has been investigating how they can implement generative AI to streamline internal operations so staff can be more effective and better serve their constituents. One particular focus area for Thorn’s infrastructure team has been internal customer support.

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AWS Public Sector Blog

AUGUST 17, 2023

In this blog post, learn how to deploy a serverless outbound campaign to meet Medicaid unwinding outreach needs and support agency staff members by streamlining the outreach process. Solution overview: Creating agentless outreach campaigns Agencies can help automate their outreach programs with the Amazon Connect Outbound Campaign solution.

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AWS Public Sector Blog

JUNE 6, 2024

Using AWS Lambda and AWS Glue , Pitt built out constituent profiles with ingested data stored in centralized warehouses in Amazon Simple Storage Service (Amazon S3) buckets. Read related stories on the AWS Public Sector Blog: St.

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AWS Public Sector Blog

SEPTEMBER 9, 2022

The morning series will consist of sessions on mission-oriented topics, followed by technical sessions in the afternoon covering modern data strategy, enhancing constituent engagement, and strategies to enable remote learning and working. How Carbyne’s cloud-native platform helps 911 call centers put eyes on the scene and more.

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AWS Public Sector Blog

JUNE 26, 2023

These technologies enable government agencies to improve constituent experience and deliver cost-effective services. You can address data imbalance with various techniques, including under sampling and over sampling, as outlined in the blog post, “ Balance your data for machine learning with Amazon SageMaker Data Wrangler.”

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AWS Public Sector Blog

JANUARY 3, 2024

Read related stories on the AWS Public Sector Blog: How Livingston Parish prepares for natural disasters by improving resiliency in the cloud How Carbyne’s cloud-native platform helps 911 call centers put eyes on the scene and more Modernizing 911 to meet the evolving communications needs of constituents Amazon Connect achieves FedRAMP High authorization (..)

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AWS Public Sector Blog

JANUARY 30, 2023

Managing donors, members, and constituents is essential to the success of most nonprofits. In this blog post, I’ll discuss a no-cost, nonprofit-focused CRM called CiviCRM. About CiviCRM Over 11,000 nonprofit organizations around the world use CiviCRM to build and manage their donor, member, and constituent bases.

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AWS Public Sector Blog

AUGUST 6, 2024

With cloud as the new operational foundation, governments can fully embrace innovation to revolutionize constituent services and operational effectiveness. Rouse shared how he believes that the public sector has reached a tipping point in cloud adoption.

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