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Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination. With cloud-based tools from Amazon Web Services (AWS), state agencies can conduct this outreach using no code/low code, serverless, elastic services that can scale to two billion text messages a day.
Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.
Department of Education, Office of Communication and Outreach “The main function of an academic advisor is to bring holistic support to students as they navigate their higher education to post grad journey.” The post The Importance of Academic Advising in Higher Education appeared first on ED.gov Blog. This principal academic.
The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5
TensorIoT elevated Citibot for increased government efficiency and citizen engagement Citibot is an AI chatbot that helps citizens communicate with their governments using text messaging and web chat. Amazon API Gateway supports Amazon Lex , which improves the conversationality of Citibot communications.
Nicole is now the Communications Coordinator for the Delaware County District Library, a five-branch system with a bookmobile and other outreach services. She had one Communication Specialist but was certain she needed more help. The first thing I did was sit down with my Communications Specialist and perform a job task audit.
The post On the Heels of the Road to Success Bus Tour, ED and FCC Highlight the Affordable Connectivity Program (ACP) in North Carolina appeared first on ED.gov Blog. Continue Reading.
The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. The blog post “ 4 ways AWS can help with Medicaid unwinding ” provides an overview of how SMAs can use AWS to create solutions to meet these needs.
By: Dawn Ellis, PhD, Liaison to Parents and Families, National Engagement Team, Office of Communication and Outreach In January 2022, Secretary of Education Miguel Cardona shared his vision for education in America, which addressed the need for more meaningful and authentic parent and family engagement.
Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.
Motor vehicle departments can meet residents where they’re at by offering an omnichannel communication experience, with a single point of contact available across multiple access points such as voice, live chats, text messaging, and email. Figure 1: Modernized proactive outreach for departments of motor vehicles. Prerequisites.
The need to achieve communications interoperability has haunted public agencies for years. The terrorist attacks of 9/11/2001 highlighted the need to improve the ability for public agencies from different jurisdictions to communicate with one another. to come together to jointly work on the issue of communications interoperability.
The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.
From fundraising insights to beneficiary intelligence, to personalized communications, your nonprofit’s data can better support the activities that drive funding and resources toward your mission. Communicate efficiently and effectively. Finally, leverage your unified data to streamline communication with donors.
Best wishes, Bernie Bernie Folan Communications, Engagement and Outreach Manager, OASPA OASPA, Open Access Scholarly Publishing Association bernie.folan@oaspa.org All proposals should be submitted by April 16, 2025 via this form which asks for a brief description (up to a strict maximum count of 250 words) of your proposal.
Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. What we have to communicate is life-saving information. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers.
You may be expecting me to recommend that you always attend sessions in the marketing, communications, or outreach track. I knew that I needed to learn more about the process so that I could encourage libraries to add communication initiatives to their strategic plans. Check their LinkedIn profile, blog, or website.
Photo courtesy Cincinnati and Hamilton County Public Library In my freshman year of college, a woman came to my Intro to Communications class to talk about the future of the Internet. Google has the capability to detect website copy and blog posts that may contain ChatGPT content. They use machine learning algorithms (ironic!)
We invite scholars, librarians, historians, and researchers from various disciplines to present their research at the 2025 LHRT Research Forum, which will focus on how libraries in unexpected places serve communities, preserve history, and expand access to knowledge. Rural and mobile libraries that reach remote and underserved populations.
Bill Steele, Director of Communications and Outreach at University of Washington, Pacific Northwest Seismic Network is interviewed. Hear first hand expert insights from Eric on his Podcast , Blog & EricHoldeman.com. Hear first hand expert insights from Eric on his Podcast , Blog & EricHoldeman.com.
The Communities track is marketing and outreach-focused. Guru Conference Virtual event, October 16-17, 2024 Price : Free A favorite of my team at NoveList , I’m thrilled that the date doesn’t conflict with the Library Marketing and Communications conference this year. and abroad, visit Information Today.
Stay tuned to learn more about the others in a future blog post. In her role, she has been providing policy, operations, strategic communications and outreach support to the GSA’s regional administrators on the West Coast and in the Washington, D.C.,
This was the first-ever pre-conference workshop for the Library Marketing and Communications Conference , which returned in all its in-person glory. We must make print collateral, send emails, schedule social media posts, attend meetings, make press releases, do outreach events, and then attend more meetings. We are all doing too much.
It offers a professional means for sharing information with elected officials, community partners, and a myriad of other groups and individuals with whom we all come in contact. This is really such an important part of any public relations/communication efforts. Factor in how you will measure your outcomes. What is the ROI?
In this blog post, we provide a reference architecture on Amazon Web Services (AWS) and an AWS CloudFormation template to create an automated email attachment ingestion, storage, and processing solution powered by artificial intelligence (AI) and machine learning (ML) services from AWS.
Interested in presenting at the 9th annual Library Marketing and Communications Conference November 2-3 in Indianapolis, IN? We want you to share your knowledge on the tried and true, the latest trends, and the best practices in marketing and communications. Library Marketing and Communications Group 1190 Meramec Station Rd.,
When looking for communication solutions for a niche audience, bring everyone to the table,” advises Claudine. For myself and my team, it is incredibly helpful to understand what is trying to be communicated, to whom, and why. The collaboration involved in Beyond Books is key to its success. I’m always inspired by what they are doing!”
The 2024 conference will encourage participants to consider how we might all work towards truly equitable and inclusive open scholarship practices as well as address many timely and fundamental topics relating to open scholarly communication. Full information can be found on our blog. Proposals should not be promotional in nature.
In this new three-part blog series, follow Adrienne Hamilton’s journey to get a client-side view of successful project planning, launching, and reporting of a public involvement initiative for transport. Learn how you can also create positive project outcomes with your online community engagement platform of choice.
Chapters should include planning for change and effective communication with faculty; some questions for inspiration might consist of: Have you ever experienced telling your faculty about discontinuing services due to budgetary restrictions?
The Library’s Outreach Team has been working with Guernsey Prison for several years to provide books and readers’ advisory support for people convicted of crimes on the island. To show the value of their work and to make sure their community knew about this project, the library wrote a compelling story. YouTube.
In this new three-part blog series, follow Adrienne Hamilton’s journey to get a client-side view of successful project planning, launching, and reporting of a public involvement initiative for transport. Learn how to create positive project outcomes with your online community engagement platform of choice.
When we think about resident feedback, oftentimes negative feedback comes to mind: complaints about sanitation, unhappiness with police-community relations, or the mishandling of public communications. The positive sentiment once again shows how important the role of communityoutreach is in building resident satisfaction.
This blog post delves into practical strategies for nonprofits seeking to enhance their grant writing skills and secure necessary funding during challenging periods. Nonprofits may find that long-time donors are spread thinner and may not contribute at previous levels, necessitating broader outreach and new engagement strategies.
Focus on communicating the mission, vision, and values of your library. In-person outreach is critical to targeting your older population. Make digital communications accessible and mobile responsive. Subscribe to this blog and you’ll receive an email every time I post. Programs at your library should address this need.
The primary contact listed on each proposal will receive a message indicating receipt of the proposal when it is submitted and decisions on proposals will be communicated to the primary contact in late January or early February. Please submit your breakout session proposal using the application form located here by December 21, 2022.
Communicating with Candidates ? Jenny Wong-Welch (she/her/hers) is the Head of Research, Instruction, and Outreach at San Diego State University. Evaluating Candidates Throughout the Interview (e.g., using rubrics) ? Bias, “Fit”, and Unlawful Questions ? Transforming the On-Campus Interview ? Remote Interviewing ?
We set about to gain a deeper understanding of the challenges surrounding inclusive engagement through a survey, in-depth interviews and a workshop with community members and engagement practitioners. We did our own outreach into communities and learned that while some might be harder-to-reach, it’s also not impossible.
So, use your Twitter account to share news about your branches, like renovations, changes in service, new resources added to your website, additions to your staff, and appearances at outreach events or community meetings. Subscribe to this blog and you’ll receive an email every time I post. YouTube.
The committees would concern design and maintenance, business development and recruitment, organizational development including fundraising and organizational communications, and what the model calls "promotion," which includes generally marketing of the building/district, special events and programming, and cross promotion between businesses.
In 2016 I made the conscious decision to pivot my resume towards library marketing and joined our Marketing and Communications team. It’s one of our favorite parades and it really gets us out there in the community. An Expert Explains Why It’s Not Time To Freak Out S ubscribe to this blog and you’ll receive an email whenever I post.
Meghan now works as the Outreach and Reference librarian for The University of the District of Columbia. In the end, all the outreach I do comes down to one simple message – we are the place you can come to get help. Instead, I see our outreach as relationship building. So, we work on equity and consistency in our service.
It reminds me of my line about the Greater Greater Washington blog, that there's a fine line between whining and critical analysis. Tools like report it ® , as elements of branded reporting initiatives like Streetwatch and helping programs like Community First allow us to act, not just notice something and walk on by, doing nothing.
Plus we’ll give kudos to a library that received press coverage for a new outreach initiative at their local airport! S ubscribe to this blog and you’ll receive an email whenever I post. Do you have a suggestion for a topic for a future episode? Do you want to nominate someone for kudos? Let me know here. Thanks for watching!
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