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Transforming student communications: How Dallas College modernized its call center with AWS

AWS Public Sector Blog

One of our biggest challenges was not having enough people to answer phones, says Steve Glick, Dallas Colleges associate director of IT, who is responsible for student engagement platforms. However, as enrollment swelled over the years, Dallas Colleges legacy call center struggled to keep pace.

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How EdTechs use AWS to connect and engage the learning community

AWS Public Sector Blog

Plus, when educators connect and communicate with each other, they can help improve the culture of education, use their data more effectively, and deliver better results for students. Discover how four AWS EdStart Members use AWS to create more connected and engaging educational experiences for learners around the world.

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Now available: New AWS program supporting nonprofit donor and member engagement

AWS Public Sector Blog

As one-time donations increasingly become the norm, nonprofit development teams are challenged to think outside-the-box to attract, retain, and communicate with their valuable supporters. Organizations can use data to inform an enhanced engagement strategy, but many are challenged to unlock the full value of that data affordably and at scale.

Nonprofit 243
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Implementing a unified search platform for educational content on Amazon OpenSearch Service

AWS Public Sector Blog

The Amazon Transcribe API, StartTranscriptionJob , can be automatically engaged through Lambda functions to initiate transcription jobs for each uploaded file. Let’s say you are indexing an internal blog page you want to make available to search. A full sample code for AWS SDKs can be found at Transcribing with the AWS SDKs.

Education 264
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Continuous monitoring and governance: AWS best practices for keeping your data secure during the holidays

AWS Public Sector Blog

Generative AI has been increasingly used to create highly personalized and convincing phishing emails, making it harder for even trained employees to distinguish between legitimate and malicious communications. Re-evaluate your on-call communication and rotation plan. Prepare for incidents.

Security 264
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AWS selects 13 startups to innovate public safety solutions through the GovTech Accelerator

AWS Public Sector Blog

By leveraging AWS to develop the next generation of GovTech technology, the startups aim to address justice and public safety challenges, such as increasing community engagement, deterring crime, and reducing recidivism. 911 call centers are facing unprecedented challenges, with high call volumes, legacy technology, and short staffing.

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Enhance productivity with Amazon Bedrock Agents and Powertools for AWS Lambda

AWS Public Sector Blog

This enables access to external APIs and integration with various data sources, facilitating cross-agency communication and data sharing via APIs. Amazon Bedrock Agent : The interface for orchestration and task analysis through which users engage with the solution. For further reading and resources, explore the following links.