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One of our biggest challenges was not having enough people to answer phones, says Steve Glick, Dallas Colleges associate director of IT, who is responsible for student engagement platforms. However, as enrollment swelled over the years, Dallas Colleges legacy call center struggled to keep pace.
Plus, when educators connect and communicate with each other, they can help improve the culture of education, use their data more effectively, and deliver better results for students. Discover how four AWS EdStart Members use AWS to create more connected and engaging educational experiences for learners around the world.
As one-time donations increasingly become the norm, nonprofit development teams are challenged to think outside-the-box to attract, retain, and communicate with their valuable supporters. Organizations can use data to inform an enhanced engagement strategy, but many are challenged to unlock the full value of that data affordably and at scale.
The Amazon Transcribe API, StartTranscriptionJob , can be automatically engaged through Lambda functions to initiate transcription jobs for each uploaded file. Let’s say you are indexing an internal blog page you want to make available to search. A full sample code for AWS SDKs can be found at Transcribing with the AWS SDKs.
Generative AI has been increasingly used to create highly personalized and convincing phishing emails, making it harder for even trained employees to distinguish between legitimate and malicious communications. Re-evaluate your on-call communication and rotation plan. Prepare for incidents.
By leveraging AWS to develop the next generation of GovTech technology, the startups aim to address justice and public safety challenges, such as increasing communityengagement, deterring crime, and reducing recidivism. 911 call centers are facing unprecedented challenges, with high call volumes, legacy technology, and short staffing.
This enables access to external APIs and integration with various data sources, facilitating cross-agency communication and data sharing via APIs. Amazon Bedrock Agent : The interface for orchestration and task analysis through which users engage with the solution. For further reading and resources, explore the following links.
These one-on-one consulting engagements have covered topics such as developing a Cloud Center of Excellence (CCoE) and maximizing profitability with AWS in public sector. Bhavesh Goswami, Founder and CEO of CloudThat Technologies Pvt. They leveraged AWS generative AI funding to reduce costs and demonstrate solutions for their customers.
The Center for Climate Change Communications generates insights to help society make informed decisions on environmental impact and actions to take to prevent further harm from climate change.
The library I worked for when I started this blog had an annual tradition. This happened because we had a messy, unorganized internal communications strategy. Internal communications: marketing’s forgotten stepchild. On this blog, we focus mainly on marketing and promotions aimed to reach your library community.
Public safety agencies must understand and address the specific needs of their constituents among a diverse group of communities. With 30 years of experience in law enforcement, Janeé Harteau, CEO of Vitals Aware , is an expert on the importance of information when law enforcement engages with the public.
In this blog post, we highlight four states where innovative HIEs are using Amazon Web Services (AWS) to help public health agencies overcome their data challenges. The examples in this blog post are only a handful of use cases from the broad portfolio reflecting public health’s expanded engagement with HIEs.
Today, the Egypt Tech Alliance convenes more than 30 higher education universities under MoHESR and the Ministry of Communications and Information Technology (MCIT) through its workforce development affiliates: the National Telecommunications Institute (NTI) and the Information Technology Institute (ITI).
TensorIoT elevated Citibot for increased government efficiency and citizen engagement Citibot is an AI chatbot that helps citizens communicate with their governments using text messaging and web chat. Amazon API Gateway supports Amazon Lex , which improves the conversationality of Citibot communications.
Breaking down the challenge to make heritage appealing to all The NCS Cloud Innovation for Communities (CIC) program team was tasked with making Singapore’s rich history and heritage more appealing across all generations through engaging experiences powered by cutting-edge technologies.
First, the pandemic created a rise in e-learning solutions, as teachers and students adopted digital platforms for communicating, teaching and learning, and managing academic information. Architectural diagram of the solution that forms the foundation of this blog post.
By leveraging AWS to develop the next generation of EdTech solutions, these startups aim to address education challenges such as student engagement, financial literacy, student health and well-being, upskilling, and operational inefficiencies. The 10-week Accelerator program kicks off this week at Amazon’s Headquarters in Seattle.
Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.
By listing on AWS Marketplace , Coursera has been able to extend the adoption of its targeted content and engaging learning formats to foster continuous skill development for lifelong learners. We view the AWS Marketplace as a core pillar of how we engage with customers,” says Ben Sangree, director of partnerships at Udemy.
Understanding how your community – and who in your community – currently engages with local topics is crucial to identifying opportunities and gaps for your next communityengagement project. Before getting started, consider who you need to reach and how you will do it.
Whether you’re looking to launch a project, are already running one, or have reached the report-out phase, a strong communications plan will help drive the success of your efforts. In this article, we discuss the five basic principles of a good communications plan for your communityengagement efforts.
Designed to provide high quality and culturally rich online learning experiences – both inside and outside of the classroom – HBCUv will launch its course sharing network and communityengagement platform in 2024.
Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.
hello energy , from Rotterdam, Netherlands, offers a software-as-a-service (SaaS) solution that enables real estate owners to engage tenants and stakeholders to connect and create energy-positive buildings. Read related stories on the AWS Public Sector Blog: How public sector organizations use AWS to build sustainability solutions.
At the core of the Tech Alliance lies a collaborative effort to validate and then communicate the technical and professional skills learners need to develop for entry-level jobs in cloud engineering, data analytics, and software development. This initiative expands student employability, adding skills that the technology market seeks.”
With the influx of billions of dollars in federal funding through the American Rescue Plan Act and the Bipartisan Infrastructure Law, never before have cities had a better opportunity to meaningfully engage residents around spending, repair, and construction decisions and gain back trust through the “loop of responsiveness,” presented in the paper.
With this data in hand, credit unions can send their members personalized communications , such as text messages, email, and voice calls. Credit unions can also use these solutions to unify and enhance member data , and then perform deep-dive analyses into that data.
By: Dawn Ellis, PhD, Liaison to Parents and Families, National Engagement Team, Office of Communication and Outreach In January 2022, Secretary of Education Miguel Cardona shared his vision for education in America, which addressed the need for more meaningful and authentic parent and family engagement.
Yet it underlines the importance of engaging the public, patient organisations, and healthcare professionals in open discussions about the cloud and its applications in health. This may seem surprising given that most people don’t bat an eye at having the entirety of their financial data available on the cloud.
In this blog post, learn key takeaways from our engagements with public sector customers that can help you better prepare for this transformation. It is better to have the power to effectively communicate and measure your progress within the whole organization than to have a detailed plan that only fits a part of the organization.
But in my work with libraries, I try to pay attention to engagement rates and post length. But you can do two other things to improve your library’s Twitter engagement. In fact, multiple photos or a mix of photos and a video will help your Tweet get more engagement. Also, try polls to increase engagement.
Communications in disasters has always been an issue—across the board. In this podcast we dive into what makes communications so difficult in a disaster and how having communications options and redundancy is critical. Hear first hand expert insights from Eric on his Podcast , Blog & EricHoldeman.com.
With RAG-enhanced LLMs, government departments can: Provide citizens with answers that reflect the latest laws and data Create policies informed by the most recent research and statistics Ensure public communications are not only articulate but also accurate Following are a couple of examples of how these technologies are making a real difference.
A comprehensive communityengagement strategy is key to ensuring the smooth launch of – and satisfying outcomes for – projects. Before initiating a project, it’s best to set clear objectives, define roles and responsibilities, and select the most promising communication channels. Looking for some guidance?
Today, at a cybersecurity skills-building event for students hosted by the Information and Communications Technology Council (ICTC), AWS announced the launch of the K12 Cyber Grant Program across Canada. Our goal is to expedite the digital evolution of education and safeguard academic settings through cloud computing technology.
Some of the best practices to consider when designing a response plan includes: Streamline engagement – Identify the most appropriate team for an incident. This focused approach narrows down the right response teams rather than engaging wide distribution lists which hinder progress during critical incidents.
These organizations play a pivotal role in promoting environmental sustainability through advocacy, conservation projects, communityengagement, and research. This transformation enhances their impact and communication and diversifies income sources, making them more effective in successfully driving towards their missions.
From fundraising insights to beneficiary intelligence, to personalized communications, your nonprofit’s data can better support the activities that drive funding and resources toward your mission. The alumni team then uses the data hub to analyze alumni engagement data and identify potential program ambassadors.
The United States Agency for International Development ( USAID ) is a federal government agency responsible for extending civilian foreign aid and development assistance, such as for countries that need disaster response and recovery resources, are trying to escape poverty, and are engaging in democratic reforms.
Communityengagement isn’t just about increased transparency between government and residents. It’s also an important tool that can improve communication across internal departments and key community stakeholders.
I feel like this willingness to help others is common among library staff; libraries truly are a special place for community collaboration!” She’s now the Communications Coordinator at the Newberry Library , a non-circulating research and cultural archive library in Chicago. Lili still spends nearly every day at the library.
I repurpose this blog every week. Or I might rearrange them, adding more humor or emojis… things I wouldn’t necessarily do in my blog post. Sometimes, I take parts of my blogs and use them in presentations. Let’s say you’ve created an infographic to communicate the value of your library in the past year. Did you notice?!)
Screenshot example of an Adda247 classroom showing a teacher presenting and attendees engaging in the discussion through live chat, powered by the Amazon IVS Chat SDK. When students are trying to understand new concepts, it’s very beneficial for them to be able to communicate with the teacher verbally,” said Panwar.
This blog post provides technical guidance for building and operating MOCs on AWS. In addition to remote-sensing tasks, you can automate and optimize critical tasks such as inter-satellite communication links and ground downlink operations across hybrid constellation architectures.
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