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Continuous monitoring and governance: AWS best practices for keeping your data secure during the holidays

AWS Public Sector Blog

Bad actors use new technologies such as generative artificial intelligence (AI) to craft more convincing phishing campaigns and social engineering attacks. Re-evaluate your on-call communication and rotation plan. Document the necessary steps, including escalation procedures, communication protocols, and the recovery processes.

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Automating multi-channel communication for school bus delays

AWS Public Sector Blog

Communication with parents is a must for school districts. In this blog post, I walk through how to set up a solution that enables school districts to notify a targeted group of parents about school bus breakdowns and delays via the parent’s preferred method of communication (i.e., Enable outbound campaigns 1.

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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. Agencies can configure the Amazon Connect Outbound Campaign solution to use agents or function agentless.

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Library Reveals Inner Secrets of Award-Winning Marketing Campaigns… Now You Can Replicate Them!

Super Library Marketing

This video, and dozens more like it, are the work of the library’s Office of Communications and Marketing. Communications and Marketing Director Rachel Johnson grew up north of Baltimore. It’s put on by the Association of Marketing and Communication Professionals (AMCP). I loved to bother her after story times as a toddler.

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Now available: New AWS program supporting nonprofit donor and member engagement

AWS Public Sector Blog

As one-time donations increasingly become the norm, nonprofit development teams are challenged to think outside-the-box to attract, retain, and communicate with their valuable supporters. The program is custom designed to help nonprofits use the cloud to connect and communicate with their donors and members in a personalized, dynamic way.

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Reimagining unemployment contact centers

AWS Public Sector Blog

Every constituent has a different set of circumstances that dictates how and when they prefer to communicate. Agencies can also preempt potential calls with outbound campaigns , reaching up to millions of customers across channels with program updates and reminders for important deadlines, weekly certifications, and work search requirements.

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How One Library Marketer Advocated for (and Got) an Additional Promotional Staff Member

Super Library Marketing

Nicole is now the Communications Coordinator for the Delaware County District Library, a five-branch system with a bookmobile and other outreach services. She had one Communication Specialist but was certain she needed more help. The first thing I did was sit down with my Communications Specialist and perform a job task audit.