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Knowing When, Where and How to Modernize

GovLoop

The objective is to implement strategies that effect and control change and help people adapt to it. Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. This article appears in our guide, “ How to Kickstart Modernization.” What is Change Management?

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(Contact-Free) Human Touch Helps Transform a Riverscape

GovLoop

They also implemented an artificial intelligence (AI) chatbot to allow constituents to communicate with the office outside business hours. Skowera thinks that implementing new technologies is like constructing a new building. This article appears in our “ Guide to Building Constituent Engagement.” Get the guide.

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New AI Use Cases Tackle State Health and Human Services Challenges 

Government Technology Insider

In this article, our colleagues at Future Healthcare Today explore how AI solves Health and Human Services challenges The impact and applications of artificial intelligence (AI) and generative artificial intelligence (GenAI) have been top of mind for government agencies in 2024.

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Where Data Makes a Difference, Pt. 1

GovLoop

By analyzing post-transaction survey results, survey responses from employees and customer behavior data, such as average length of time to complete an online form, organizations can streamline service delivery and implement more human-centered design. Public-facing employees offering feedback on constituent experiences.

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(Contact-Free) Human Touch Helps Transform a Riverscape

GovLoop

They also implemented an artificial intelligence (AI) chatbot to allow constituents to communicate with the office outside business hours. Skowera thinks that implementing new technologies is like constructing a new building. This article appears in our “ Guide to Building Constituent Engagement.”

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Reality Check: Counties Assess Their Cyber Readiness

GovLoop

It assesses only agencies’ external, or public-facing, domain, so it looks to answer questions such as: Is your website secure? This article appears in our guide “ Bright Ideas for Making Cyber Stick.” ” To see more about how agencies are implementing cybersecurity, download the guide. Get the guide.

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Reality Check: Counties Assess Their Cyber Readiness

GovLoop

It assesses only agencies’ external, or public-facing, domain, so it looks to answer questions such as: Is your website secure? This article appears in our guide “ Bright Ideas for Making Cyber Stick.” ” To see more about how agencies are implementing cybersecurity, download the guide.