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Knowing When, Where and How to Modernize

GovLoop

Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. Just like members of the public, agency workers don’t enjoy waiting for their computers to process data, for the little circles on their computer screens to stop spinning. But backend changes matter also.

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(Contact-Free) Human Touch Helps Transform a Riverscape

GovLoop

Skowera not only sees engagement benefits from offering virtual options, but also environmental and budgetary advantages. Engagement as an Agency-wide Priority. It’s essential for an agency’s full team — specifically process and program managers — to be invested in engagement-related IT advances, Skowera said. Get the guide.

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(Contact-Free) Human Touch Helps Transform a Riverscape

GovLoop

Skowera not only sees engagement benefits from offering virtual options, but also environmental and budgetary advantages. Engagement as an Agency-wide Priority It’s essential for an agency’s full team — specifically process and program managers — to be invested in engagement-related IT advances, Skowera said.

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Where Data Makes a Difference, Pt. 1

GovLoop

Public-facing employees offering feedback on constituent experiences. Accessibility redesigns based on empirical evidence and public input. This article appears in our guide, “ A Fresh Look at Data.” Key elements of data-driven CX include: Data sharing among agencies to promote consistency and save time.

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Every Project Needs a Plan

GovLoop

Start by adding CX to contract requirements, especially for projects that will be public-facing. This article appears in “ Improving Customer Experience: A Nuts-and-Bolts Guide.” Borrow, Build and Hire to Increase Internal Skills Use contractors to bring in capacities you don’t yet have.

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New AI Use Cases Tackle State Health and Human Services Challenges 

Government Technology Insider

In this article, our colleagues at Future Healthcare Today explore how AI solves Health and Human Services challenges The impact and applications of artificial intelligence (AI) and generative artificial intelligence (GenAI) have been top of mind for government agencies in 2024.

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July 2023 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

Public facing documentation for creating custom list templates can be found here. How this will affect your organization: Collaborative Stageview is a new type of Teams window that allows users to engage with content and conversation, side-by-side. PowerShell Cmdlets documentation for custom list templates is available here.