GovLoop

NOVEMBER 28, 2022

Positive engagement is crucial for citizens’ trust in government and affirms the contract between the government and their constituents. That piece is really, really important,” said Red Hat’s Kevin Tunks, who helps agencies revamp their engagement capabilities. Transforming Engagement Channels. Get the Guide.

Engagement 59

Engagement Constituents Implementation Government 59

GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. In an article about rebuilding trust in government, Deloitte Insights broke down government work into six archetypes: retailer, retailer-like, innovator, educator, regulator and enforcer. It means establishing and maintaining relationships as you carry out your agency’s mission.

Constituents 102

Constituents Regulations Education Engagement 102

GovLoop

NOVEMBER 23, 2022

It might seem obvious, but the goal of constituent engagement is to get services to the people who need them and to include resident voices on policies that affect them. This article first appeared in “ Your Guide to Building Constituent Engagement.” Get the Guide. Favorite.

Community Engagement 52

Community Engagement Engagement Constituents Social Services 52

GovLoop

MAY 18, 2023

For San Francisco to engage its diverse population, it needs to focus on accessibility. That observation — that accessibility benefits more than a small group of outliers — underlies Kaplan’s advice on engaging the whole community. This article appears in our “ Guide to Building Constituent Engagement.”

Engagement 59

Engagement Outreach Campaign Constituents 59

GovLoop

DECEMBER 2, 2022

For San Francisco to engage its diverse population, it needs to focus on accessibility. That observation — that accessibility benefits more than a small group of outliers — underlies Kaplan’s advice on engaging the whole community. This article appears in our “ Guide to Building Constituent Engagement.”

Engagement 59

Engagement Outreach Campaign Constituents 59

Rebuilding Place in Urban Space

DECEMBER 5, 2023

The second cohort of the county's Community Planning Lab wrapped up last month after the class spent weeks learning about urban development and design, planning and zoning, public engagement, affordable housing, transportation, land use and more. Citizen engaged planning practice. Photo: David Jackson, Park Record.

Engagement 52

Engagement Parks And Recreation Elected Officials Transportation 52

GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. And the agency can offer constituents online, self-guided applications and mobile-first experiences, among other features. This article appeared in our guide, “ State and Local: Making an Impact.”

Constituents 97

Constituents Economic Development Local Government Government 97

GovLoop

SEPTEMBER 26, 2024

Government is understandably excited about the potential for AI to elevate constituent services and enhance mission outcomes. To bring AI to life, agencies need a modern environment that enables them to understand “who it is that’s engaging with you through your service delivery.” Jardim said.

Government 59

Government Constituents Public Sector Engagement 59

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Skowera not only sees engagement benefits from offering virtual options, but also environmental and budgetary advantages. This article appears in our “ Guide to Building Constituent Engagement.”

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

GovLoop

JUNE 11, 2024

Specifically, we are looking for between 12 and 15 writers, who will each submit an approximately 500-word blog post every two weeks during the second half of 2024 (12 posts total). What’s in It for You?

Social Media 59

Social Media Government Employee Constituents Public Sector 59

GovLoop

JUNE 4, 2024

When constituents receive the same level of service and convenience from government as the private sector offers — whether dealing with garbage collection, fishing licenses or social services benefits — people tend to think well of government. Technology has become oxygen,” explained Dilley. It’s no longer optional.”

Constituents 52

Constituents Local Government Outreach Engagement 52

GovLoop

NOVEMBER 7, 2022

Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. More Engagement, More Trust. For constituents, a better customer experience leads to higher constituent engagement, which builds trust and loyalty. Managing Multiple Channels. Get the guide.

Constituents 59

Constituents Communications Engagement Housing 59

GovLoop

MAY 28, 2024

Specifically, we are looking for between 12 and 15 writers, who will each submit an approximately 500-word blog post every two weeks during the second half of 2024 (12 posts total). What’s in It for You?

Social Media 52

Social Media Government Employee Constituents Public Sector 52

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. The key, Gardner said, is communication.

Security 98

Security Constituents Communications Budgeting 98

GovLoop

DECEMBER 12, 2023

Executive Order 14058 made CX a top federal priority and linked it to rebuilding trust in government, while at the state and local levels, organizations have long focused on constituent services as their bread and butter. This article appeared in our guide, “ Tools and Tactics for Employee Engagement.”

Constituents 96

Constituents Leadership Government Agency Government 96

GovLoop

APRIL 5, 2024

In our private lives, we interact every day with brands and services that shape our expectations of how government should engage with us. But as organizations improve how they engage with us, “we begin over time to really see the government as confident, as capable, as an entity here to help us,” he said.

Constituents 59

Constituents Engagement Legislation Government Employee 59

GovLoop

DECEMBER 8, 2023

Specifically, we are looking for between 12 and 15 writers, who will each submit an approximately 500-word blog post every two weeks during the first half of 2024 (12 posts total). What’s in It for You?

Social Media 59

Social Media Government Employee Constituents Public Sector 59

GovLoop

APRIL 9, 2024

It’s a broad yet targeted strategy, and it breaks down into what Lee calls “four phases of communication” that trace the employee experience: awareness, consideration, decision, and engagement and retention. Engagement rates jumped by 64% — in part, because ODOT analyzed data to understand what resonated with its audience.

Communications 59

Communications Engagement Legislation Constituents 59

GovLoop

FEBRUARY 12, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 96

Constituents Management Accountability Communications 96

GovLoop

JUNE 25, 2024

GovLoop will contact you when an article is scheduled for publication. We also appreciate articles related to personal development — such as mindfulness, avoiding burnout, etc. Articles also should be fresh content — that is, not originally posted on a company website. Use conversational, engaging, inclusive language.

Leadership 40

Leadership Engagement Constituents Laws 40

GovLoop

JUNE 12, 2024

Data and Constituent Interaction Contact is everything. According to a Civic Plus survey, constituents who access their city’s website more than once a month have almost five times the amount of trust in their city than those who access it infrequently.

Constituents 59

Constituents Local Government Advocacy Public Safety 59

GovLoop

SEPTEMBER 3, 2024

You might have a good sense of how your constituents feel about a particular issue, but a survey helps you confirm — or revise — your assumptions, and it allows you to get more meaningful context. Surveys provided a way to understand the pandemic’s impact, both on constituents and the economy. “We Here are some insights they shared.

Constituents 52

Constituents Engagement Budgeting Management 52

GovLoop

DECEMBER 11, 2023

It’s a broad yet targeted strategy, and it breaks down into what Lee calls “four phases of communication” that trace EX: awareness, consideration, decision, and engagement and retention. Recruitment messages became more engaging, featured personal employee stories and generated a more enthusiastic response from recipients.

Engagement 52

Engagement Communications Constituents Public Sector 52

GovLoop

JULY 27, 2023

People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. “The team cut the online prices $5.00

Constituents 98

Constituents Engagement Housing Management 98

GovLoop

DECEMBER 18, 2023

Insights to Outcomes Agencies have real constraints that impact employee engagement and satisfaction. Beyond Surveys On the surface, an employee engagement survey is a poor measure of EX. Many organizations conduct engagement surveys annually — but fail to take meaningful action on the results, which steadily erodes trust over time.

Public Sector 59

Public Sector Engagement Legislation Government Employee 59

GovLoop

JUNE 9, 2023

Specifically, we are looking for between 12 and 15 writers, who each will submit an approximately 500-word blog post every two weeks during the second half of 2023 (12 posts total).

Social Media 52

Social Media Government Employee Constituents Public Sector 52

GovLoop

JANUARY 4, 2023

We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement. As previous featured contributors know, there are many benefits to participating in the program, including: Distribution of your articles in our morning newsletter, the Daily Awesome.

Government Employee 59

Government Employee Constituents Public Sector Leadership 59

GovLoop

DECEMBER 8, 2022

We do still have a lot of our constituents that are in fear of trying things out.”. Taylor’s office is tackling that last piece and has been working since the spring to assemble an outreach and engagement team. This article appears in our “ Guide to Building Constituent Engagement.” Get the guide.

Outreach 59

Outreach Constituents Nonprofit Engagement 59

GovLoop

DECEMBER 13, 2023

Governments struggle with attracting and engaging talented employees, especially younger ones. After hiring, government agencies constantly engage employees through documents. We think of employee experience in terms of engagement, efficiency and effectiveness,” Phillips explained.

Engagement 52

Engagement Security Constituents Public Sector 52

GovLoop

AUGUST 30, 2024

Working closely with each agency, GXG understands its transformation challenges, opportunities, and budget constraints, and develops strategy resulting in more successful constituent engagement. This article appears in our guide, “ CX: Turning Good Ideas Into Practice.”

Outreach 52

Outreach Constituents Engagement Budgeting 52

GovLoop

MAY 23, 2023

Specifically, we are looking for between 12 and 15 writers, who each will submit an approximately 500-word blog post every two weeks during the second half of 2023 (12 posts total).

Social Media 52

Social Media Government Employee Constituents Public Sector 52

GovLoop

DECEMBER 14, 2022

You’d have an opportunity to write on topics about which you’re passionate, particularly in one or more of the following categories: Employee and constituent engagement. Distribution of your articles in our morning newsletter, the Daily Awesome. Published articles/recognition and a great line on your resume.

Government Employee 52

Government Employee Constituents Leadership Engagement 52

GovLoop

JANUARY 9, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 64

Constituents Management Accountability Communications 64

GovLoop

APRIL 18, 2024

Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. This article appears in our guide, “ How to Kickstart Modernization.” When software is no longer supported, an agency must replace it. Improving customer experience is usually a proactive goal, however.

Legislation 105

Legislation Public Face Government Employee Leadership 105

GovLoop

MAY 10, 2024

Continuously tracks employee engagement activity. Helps align staff and constituent demographics. Values transparency and is thoughtful/ strategic about public engagement. This article appears in our guide, “ A Fresh Look at Data.” Provides a holistic view of the agency workforce. Focuses on outcomes, not outputs.

Public Safety 52

Public Safety Management Constituents Engagement 52

GovLoop

JUNE 11, 2024

The concept of evidence-based policymaking — the idea that policies should be developed and refined based on hard data, not just hunches — can play a critical role in helping state and local agencies identify and mitigate systemic issues that undermine government’s ability to serve all constituents. The result?

Public Health 52

Public Health Constituents Nonprofit Local Government 52