Government Technology Insider

MARCH 27, 2025

Highlighting findings from NASCIO 2024 Mid-Year Conference and a study on AI implementation, this article looks at the opportunities and challenges AI presents for government leaders. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy.

Government 59

Government Constituents Implementation Laws 59

GovLoop

DECEMBER 18, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. This article appeared in our guide, “ Agencies Draw a New Modernization Blueprint.”

Outreach 59

Outreach Engagement Constituents Campaign 59

AWS Public Sector Blog

APRIL 1, 2025

You can find guidance on making this choice in this article. Learn how governments use AWS to innovate for their constituents, design engaging constituent experiences, and more by visiting the AWS Cloud for State and Local Governments hub. commercial regions. In this post, we will explain how some U.S. commercial regions.

Regulations 130

Regulations Local Government Government Accountability 130

GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. And the agency can offer constituents online, self-guided applications and mobile-first experiences, among other features. This article appeared in our guide, “ State and Local: Making an Impact.”

Constituents 97

Constituents Economic Development Local Government Government 97

GovLoop

FEBRUARY 12, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 96

Constituents Management Accountability Communications 96

GovLoop

APRIL 18, 2023

The goal is to make constituent services and data as accessible, efficiently maintained and secure as possible, and available from anywhere in the world. This article appears in our Guide, “ Unpacking Digital Transformation.”

Constituents 98

Constituents Security 98

GovLoop

JANUARY 3, 2025

Journey maps are one of the most effective and perhaps underutilized ways of understanding what constituents experience and how best to serve them. The maps help agencies set priorities, allocate resources and identify process improvements, and they help ensure that government services are accessible and seamless. Heres how journey maps work.

Leadership 59

Leadership Social Media Housing Constituents 59

GovLoop

MAY 26, 2023

Think about all the constituent data that AI-driven ADM systems use when they make decisions — on governments’ behalf — regarding public benefits, emergency response, child welfare and other concerns. But AI’s expansive use has made data ethics increasingly important. Precautions are taken to prevent data leaks/breaches and dissemination.

Constituents 98

Constituents Accountability Security Management 98

GovLoop

JULY 27, 2023

From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. ” This article appears in “ Improving Customer Experience: A Nuts-and-Bolts Guide.” The bureau found that unhappy employees tended to provide poorer service, using negative language or rushing to end calls.

Constituents 98

Constituents Engagement Housing Management 98

GovLoop

SEPTEMBER 7, 2023

But agencies also use AI in less conspicuous ways — to accelerate backend tasks and secure IT networks, for instance — and constituents often have no idea when AI makes decisions about their lives. And in Texas, state officials use NLP to read constituent emails and forward them to the correct departments. There’s truth to that.

Constituents 98

Constituents Social Media Security Transportation 98

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

GovLoop

NOVEMBER 28, 2022

Positive engagement is crucial for citizens’ trust in government and affirms the contract between the government and their constituents. Constituents rarely understand government structures and people reaching out for services are often at a point of crisis. Stop the Wild-Goose Chases. ” Data Drives Sequenced Services.

Engagement 59

Engagement Constituents Implementation Government 59

Government Technology Insider

MARCH 30, 2023

Our colleagues at Financial Technology Today published this article exploring the benefits of enterprise resource planning solutions, or ERPs, for enabling speed, transparency, and flexibility. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.

Local Government 98

Local Government Budgeting Government Public Sector 98

GovLoop

JUNE 12, 2024

Data and Constituent Interaction Contact is everything. According to a Civic Plus survey, constituents who access their city’s website more than once a month have almost five times the amount of trust in their city than those who access it infrequently.

Constituents 59

Constituents Local Government Advocacy Public Safety 59

GovLoop

JUNE 11, 2024

Specifically, we are looking for between 12 and 15 writers, who will each submit an approximately 500-word blog post every two weeks during the second half of 2024 (12 posts total). What’s in It for You?

Social Media 59

Social Media Government Employee Constituents Public Sector 59

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. How do we get more constituent [voices]?” This article appears in our guide “ How to Change Things up (and Make It Stick).” How do we get more feedback?

Engagement 59

Engagement Constituents Social Media Leadership 59

GovLoop

NOVEMBER 7, 2022

Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. For constituents, a better customer experience leads to higher constituent engagement, which builds trust and loyalty. Managing Multiple Channels. For more insights on embracing agility, download it here.

Constituents 59

Constituents Communications Engagement Housing 59

GovLoop

MARCH 14, 2023

Have you ever had trouble adjusting to constituent demand? Be Nimble and Quick Using cloud solutions, organizations can automatically scale up their systems when constituent demand is high and down when demand is lighter. This enables agencies to be more responsive, efficient and constituent-friendly.

Management 52

Management Constituents Communications 52

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Constituents don’t have to pay transportation costs to commute to a meeting, and there are fewer custodial and security expenses when meetings are fully virtual.

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

GovLoop

JANUARY 9, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 65

Constituents Management Accountability Communications 65

GovLoop

APRIL 18, 2024

Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. This article appears in our guide, “ How to Kickstart Modernization.” When software is no longer supported, an agency must replace it. Improving customer experience is usually a proactive goal, however.

Legislation 106

Legislation Public Face Government Employee Leadership 106

Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. While foundational challenges such as constituent engagement and workforce effectiveness remain, the ways in which agencies measure success are evolving.

Constituents 52

Constituents Implementation Social Services Public Face 52

GovLoop

DECEMBER 8, 2023

Specifically, we are looking for between 12 and 15 writers, who will each submit an approximately 500-word blog post every two weeks during the first half of 2024 (12 posts total). What’s in It for You?

Social Media 59

Social Media Government Employee Constituents Public Sector 59

GovLoop

JUNE 6, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. This article appeared in our guide, “ Building Trust With Tech In State and Local Government.”

Outreach 52

Outreach Engagement Constituents Campaign 52

GovLoop

MAY 28, 2024

Specifically, we are looking for between 12 and 15 writers, who will each submit an approximately 500-word blog post every two weeks during the second half of 2024 (12 posts total). What’s in It for You?

Social Media 52

Social Media Government Employee Constituents Public Sector 52

GovLoop

JANUARY 4, 2023

We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement. As previous featured contributors know, there are many benefits to participating in the program, including: Distribution of your articles in our morning newsletter, the Daily Awesome.

Government Employee 59

Government Employee Constituents Public Sector Leadership 59

GovLoop

JULY 6, 2023

How Self-Help Helps Everyone Increasingly, government agencies are offering employees the same kind of self-service portals they provide for constituents. This article appears in our guide, “ The 5 Habits of Highly Productive Agencies.” A common use case is password changes. Meet people where they are.

Communications 105

Communications Constituents Leadership Government Agency 105

GovLoop

SEPTEMBER 26, 2024

Government is understandably excited about the potential for AI to elevate constituent services and enhance mission outcomes. In terms of constituent service, that might mean using AI to better manage the “crush of calls” that can roll into a government service center, Jardim said. Jardim said.

Government 59

Government Constituents Public Sector Engagement 59

Rebuilding Place in Urban Space

FEBRUARY 10, 2023

From the article: A longstanding critique of BIDs is that they heighten urban inequality by providing additional semi-private services to higher-income areas that can afford them. That increases disparities between neighborhoods and quiets a potential constituency for stronger public services citywide. That’s the basic politics.”

Constituents 52

Constituents Public Safety Public Service 52

GovLoop

OCTOBER 9, 2023

Innovation isn’t just for one person or one team — instead, it should be shared among departments and involve constituents as well, so that it’s part of the overall civic culture. This article appears in our guide, “ How to Change Things Up (and Make It Stick).”

Implementation 98

Implementation Management Constituents Accountability 98

GovLoop

JANUARY 3, 2023

Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience. This article appears in our guide, “Agency of the Future: How New Possibilities are Emerging in the Present.”

Constituents 65

Constituents Government Agency Operations Government 65

GovLoop

DECEMBER 8, 2022

We do still have a lot of our constituents that are in fear of trying things out.”. This article appears in our “ Guide to Building Constituent Engagement.” Readiness is a factor for many people,” Taylor said. “We Complexity is another factor, she said. Digital navigators help people gain digital literacy.

Outreach 59

Outreach Constituents Nonprofit Engagement 59

GovLoop

AUGUST 22, 2022

Fostering data acumen is tied to the core mission of government agencies: serving constituents. It hasn’t always been available to the public, but increasingly, they are making it visible as a way to build trust and be transparent with their constituents. ” Download the full guide. Favorite.

Government 59

Government Constituents Sustainability Public Safety 59

GovLoop

JUNE 9, 2023

Specifically, we are looking for between 12 and 15 writers, who each will submit an approximately 500-word blog post every two weeks during the second half of 2023 (12 posts total).

Social Media 52

Social Media Government Employee Constituents Public Sector 52

GovLoop

DECEMBER 14, 2022

You’d have an opportunity to write on topics about which you’re passionate, particularly in one or more of the following categories: Employee and constituent engagement. Distribution of your articles in our morning newsletter, the Daily Awesome. Published articles/recognition and a great line on your resume.

Government Employee 52

Government Employee Constituents Leadership Engagement 52

GovLoop

DECEMBER 29, 2022

Fragmented information gets in the way of a modern digital constituent experience. In the future, constituents will expect to interact with government largely online, in streamlined and automated processes. “The This article appears in our guid, “Agency of the Future: How New Possibilities are Emerging in the Present.”

Constituents 59

Constituents Economic Development Local Government Security 59

GovLoop

JUNE 4, 2024

When constituents receive the same level of service and convenience from government as the private sector offers — whether dealing with garbage collection, fishing licenses or social services benefits — people tend to think well of government. Technology has become oxygen,” explained Dilley. It’s no longer optional.”

Constituents 40

Constituents Local Government Outreach Engagement 40