GovLoop

JUNE 6, 2024

Improving public trust and engagement doesn’t happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents.

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AccessE11

NOVEMBER 21, 2022

You need a communication solution that is centralized, real time, and easy to use and access. To be clear, although giving citizens an avenue to report on issues is an important aspect of communication, it is not the only aspect. Communication among the employees of a municipality is also very important.

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Communications Elected Officials Engagement Constituents 52

GovLoop

DECEMBER 18, 2024

Improving public trust and engagement doesnt happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents.

Outreach 59

Outreach Engagement Constituents Campaign 59

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. According to Summer Xiao , Deputy CIO in Houston’s Project Management Office, “The public actually doesn’t want to engage with you.” How do we get more feedback?

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Social Pinpoint

JANUARY 12, 2025

In 2015, I was inspired by the conversations happening at the ELGL (Engaging Local Government Leaders) Annual Conference, specifically the discussions around making local government more accessible. Their ideas were both practical and refreshing, sparking a lot of reflection of my own experiences with community engagement.

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Engagement Translation Community Engagement Local Government 52

Social Pinpoint

JUNE 4, 2024

Effective engagement in health means more than just communication; it involves building trust, encouraging participation, and ensuring all voices are heard in decision-making. This article explores strategies for promoting meaningful engagement in health, providing real-world examples of successful initiatives.

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Engagement Community Engagement Communications Campaign 52

Social Pinpoint

JULY 18, 2023

When it comes to collecting authentic and high-quality data, mandatory registration for your community engagement site can prove to be a valuable tool. The mandatory registration process requires individuals to provide their personal details before participating in community activities.

Community Engagement 52

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Partnership for Public Service

JULY 9, 2024

In the second event of our 2024 Federal Communications Series , Phil Dufresne, senior editor at Axios HQ, delivered a one-hour workshop on how federal communicators can incorporate Smart Brevity into their content. Communication in government is key. Why Smart Brevity? Simple words and phrases have more impact than complex ones.

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Communications Government Engagement Public Service 40

Super Library Marketing

AUGUST 22, 2022

But in my work with libraries, I try to pay attention to engagement rates and post length. But you can do two other things to improve your library’s Twitter engagement. In fact, multiple photos or a mix of photos and a video will help your Tweet get more engagement. Also, try polls to increase engagement.

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Social Pinpoint

JUNE 5, 2023

In today’s digital world, online platforms and digital engagement tools have played a significant role in connecting communities closer together with their local and federal governments. Why is data protection and privacy important in community engagement? Is my data being protected? Key principles of data protection.

Community Engagement 52

Community Engagement Engagement Regulations Security 52

AWS Public Sector Blog

JUNE 7, 2024

Breaking down the challenge to make heritage appealing to all The NCS Cloud Innovation for Communities (CIC) program team was tasked with making Singapore’s rich history and heritage more appealing across all generations through engaging experiences powered by cutting-edge technologies.

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Social Pinpoint

JANUARY 10, 2024

Yet, with the ongoing development and increased integration of AI into our daily lives, a crucial question arises: Will AI replace community engagement? Community engagement has played a crucial role in being responsible for societal progress, fostering connections, shared visioning, and better placemaking.

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GovLoop

AUGUST 30, 2022

It requires understanding, continuously listening and responding to how employees experience work, staff engagement, and knowing how diversity, equity, inclusion and accessibility impact both experience and engagement. The Veterans Experience Office uses an iterative approach to communicate within and across the office.

Engagement 52

Engagement Communications Implementation Management 52

Social Pinpoint

JUNE 4, 2024

Effective engagement in health means more than just communication; it involves building trust, encouraging participation, and ensuring all voices are heard in decision-making. This article explores strategies for promoting meaningful engagement in health, providing real-world examples of successful initiatives.

Community Engagement 52

Community Engagement Engagement Communications Campaign 52

Social Pinpoint

DECEMBER 17, 2023

Online community engagement has truly transformed how we connect, communicate, and access information. In this article, we will explore how to combat these challenges by sharing five ways to empower online community engagement in older adults. How Should We Define ‘Older Adults’ in Our Community?

Community Engagement 52

Community Engagement Engagement Communications Social Media 52

GovLoop

JANUARY 30, 2024

Hands down, they selected: unclear expectations, poor communications with supervisors and lack of adequate training. Some supervisors are great with flexibility, cross-training and communication, and some are not good … Some supervisors are not convinced that culture matters.” “Too

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Super Library Marketing

MARCH 25, 2024

I feel like this willingness to help others is common among library staff; libraries truly are a special place for community collaboration!” She’s now the Communications Coordinator at the Newberry Library , a non-circulating research and cultural archive library in Chicago. Lili still spends nearly every day at the library.

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Social Media Public Programs Communications Engagement 83

zencity

MAY 2, 2022

Our research insights on inclusive engagement from community members and engagement practitioners. Are you an organization that is trying to develop an inclusive engagement culture and practice in your organization? Read the article below or our full report to learn more. We want inclusive engagement.

Engagement 52

Engagement Outreach Community Engagement Budgeting 52

Social Pinpoint

AUGUST 24, 2023

With the rise of technology, online community engagement has become a powerful tool for public participation. But how can we foster community engagement among the younger generation? Within this article, we’ll delve into the importance and advantages of connecting with youth through online digital platforms.

Community Engagement 52

Community Engagement Engagement Social Media Education 52

GovLoop

DECEMBER 13, 2022

Furthermore, although the individual created the Tik Tok post, the individual did not, single-handedly, create the work environment or quality of communication. Engagement depends on much more than just the employee, and if one employee quietly quits — or even just quits, the problem is still there. But how to do that?

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Management Communications Engagement 75

Social Pinpoint

FEBRUARY 6, 2023

Learn how you can also create positive project outcomes with your online community engagement platform of choice. DCTA’s ambitious public involvement project required a flexible suite of online community engagement tools to easily gather informed feedback from residents. Keep your public engagement “hub” up to date.

Engagement 52

Engagement Community Engagement Transportation Communications 52

GovLoop

JULY 10, 2023

In this article, I explore the 5Es of experience and why two of the most often overlooked, Entice and Extend, are key to improving the overall citizen experience. Narrowing the 5Es of Experience HX designers use the 5Es of human experience to design robust and complete experiences: Entice, Enter, Engage, Exit, Extend.

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Social Pinpoint

NOVEMBER 6, 2022

Closing the loop with a comprehensive community engagement report shows respect and encourages further participation. It’s important to show that you are listening to your community. A community engagement report is a vital tool for building trust and creating transparency in the public participation process.

Community Engagement 52

Community Engagement Engagement Public Safety Communications 52

Open Access Government - Technology News

OCTOBER 20, 2022

With the latest AI large language models we can’t predict exactly what it will output, but it will do a good job at writing an article or creating poetry. Similarly, individuals with communications expertise provide a great counterpart to AI cybersecurity technology. Artificial Intelligence, or AI, is different.

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Communications Translation Sustainability Engagement 145

GovLoop

MARCH 25, 2024

In an article about rebuilding trust in government, Deloitte Insights broke down government work into six archetypes: retailer, retailer-like, innovator, educator, regulator and enforcer. It’s a question worth asking, and it may lead to insights that help you develop a better relationship with the public.

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Constituents Regulations Education Engagement 102

Social Pinpoint

SEPTEMBER 25, 2022

As people get used to using them, we can see them playing a huge role in boosting community engagement too. QR codes have gained popularity ever since and the number of scans quadrupled in 2022. Can I Use QR Codes in Community Engagement Too? The technology is incredibly flexible and convenient. In fact, over 6.6

Community Engagement 52

Community Engagement Engagement Social Media Budgeting 52

AccessE11

OCTOBER 5, 2022

But imagine if you could implement a digital municipal citizen engagement solution for your community. One that looks to improve your residents’ engagement and overall satisfaction, and also benefit by handling more service requests with shorter turnaround times.

Engagement 52

Engagement Implementation Local Government Government 52

GovLoop

DECEMBER 9, 2022

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Do you call it a success?

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Constituents Social Media Communications Engagement 59

Rebuilding Place in Urban Space

DECEMBER 5, 2023

The second cohort of the county's Community Planning Lab wrapped up last month after the class spent weeks learning about urban development and design, planning and zoning, public engagement, affordable housing, transportation, land use and more. Citizen engaged planning practice. Photo: David Jackson, Park Record.

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Engagement Parks And Recreation Elected Officials Transportation 52

GovLoop

APRIL 9, 2024

There has to be more of a concerted effort to … make people aware of … the impact and mission of government…” Strategic Communication In general, major federal programs need roughly 6,000 job applicants in order to hire eight candidates, Lee said. This article appears in our guide, “ How to Kickstart Modernization.”

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Communications Engagement Legislation Constituents 59

Social Pinpoint

NOVEMBER 16, 2022

It’s essential that we build consensus throughout the community engagement process, especially when the project is new or controversial. It’s becoming clear that community and stakeholder engagement can no longer be considered as an add-on to a decision-making process. There is a difference between informing and engaging.

Engagement 52

Engagement Community Engagement Social Media Development 52

GovLoop

NOVEMBER 7, 2022

“All these moving parts make for a very complex program that depends on careful coordination and essential, time-sensitive communication,” Boronkay said. In 2020, GHVP partnered with Zendesk to streamline and centralize its communications as well as support employees and agencies across the state. Get the guide.

Constituents 59

Constituents Communications Engagement Housing 59

Open Access Government - Technology News

DECEMBER 19, 2023

It has been found to alleviate strain on health systems, giving people the opportunity to communicate with their care providers more easily than ever. A doctor in every pocket Telemedicine has been the focus of many policy reforms around the world following its expanded use at the height of the COVID-19 pandemic.

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Development Translation Legislation Communications 119

Super Library Marketing

JUNE 12, 2023

Now Renee gets to spend every day surrounded by books (and other great services, of course) in her role as Library Education and Communications Coordinator for the Law Library Victoria. We post exclusive content there, such as videos and research articles. It’s very popular, and the focus is more on general engagement.

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Laws Social Media Communications Legislation 91

GovLoop

DECEMBER 12, 2023

This article appeared in our guide, “ Tools and Tactics for Employee Engagement.” Every organization has internal systems or processes that frustrate employees. And internal problems often reverberate as subpar customer experiences.

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GovLoop

SEPTEMBER 2, 2022

In terms of communicating, internally and externally, that can be both a blessing and a curse. We talked to three employees at the Cambridge, Massachusetts, Community Development Department (CDD) about how they use visualization to help data fulfill its purpose. At its essence, data visualization is a communication tool,” she said.

Communications 64

Communications Engagement Community Development Transportation 64

GovLoop

JULY 18, 2023

The key, Gardner said, is communication. The best thing we can do is form communication links between our team and the agency team.” This article appears in “ Improving Customer Experience: A Nuts-and-Bolts Guide.”

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Security Constituents Communications Budgeting 98