GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. The key, Gardner said, is communication.

Security 98

Security Constituents Communications Budgeting 98

AccessE11

NOVEMBER 21, 2022

You need a communication solution that is centralized, real time, and easy to use and access. To be clear, although giving citizens an avenue to report on issues is an important aspect of communication, it is not the only aspect. Communication among the employees of a municipality is also very important.

Communications 52

Communications Elected Officials Engagement Constituents 52

GovLoop

FEBRUARY 12, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 96

Constituents Management Accountability Communications 96

GovLoop

NOVEMBER 7, 2022

Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. “All these moving parts make for a very complex program that depends on careful coordination and essential, time-sensitive communication,” Boronkay said. Managing Multiple Channels. Get the guide.

Constituents 59

Constituents Communications Engagement Housing 59

GovLoop

JULY 6, 2023

Clearly communicate an automation initiative’s aims and how it will and will not affect employees. Such skills include “communication, complex analytical skills that often require careful judgements of multiple factors, and creativity,” according to a study by the Brookings Institution. A common use case is password changes.

Communications 105

Communications Constituents Leadership Government Agency 105

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. That created a problem: How could the city design a community space without the input of the community? This article appears in our “ Guide to Building Constituent Engagement.”

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

GovLoop

JULY 27, 2023

From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. ” This article appears in “ Improving Customer Experience: A Nuts-and-Bolts Guide.” The bureau found that unhappy employees tended to provide poorer service, using negative language or rushing to end calls.

Constituents 98

Constituents Engagement Housing Management 98

GovLoop

JUNE 12, 2024

CISA released updates for its Public Safety Communications and Cyber Resiliency Toolkit and, with DHS, its Resiliency Fact Sheet. Data and Constituent Interaction Contact is everything. Smart City technology is on the radar again, as communities use data to improve services and the environment.

Constituents 59

Constituents Local Government Advocacy Public Safety 59

GovLoop

JUNE 6, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. It’s an influx of people going in and out.” The city now enjoys a 58% engagement rate.

Outreach 52

Outreach Engagement Constituents Campaign 52

GovLoop

OCTOBER 9, 2023

During planning and pilot periods, it’s important to keep communication flowing internally and externally. Start Small and Work Iteratively With the Community Pilot programs should start at a very manageable scale, but they have a big role to play. This article appears in our guide, “ How to Change Things Up (and Make It Stick).”

Implementation 98

Implementation Management Constituents Accountability 98

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. That created a problem: How could the city design a community space without the input of the community? This article appears in our “ Guide to Building Constituent Engagement.”

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

GovLoop

JANUARY 9, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 64

Constituents Management Accountability Communications 64

GovLoop

MARCH 14, 2023

Have you ever had trouble adjusting to constituent demand? Be Nimble and Quick Using cloud solutions, organizations can automatically scale up their systems when constituent demand is high and down when demand is lighter. This enables agencies to be more responsive, efficient and constituent-friendly.

Management 52

Management Constituents Communications 52

GovLoop

APRIL 9, 2024

There has to be more of a concerted effort to … make people aware of … the impact and mission of government…” Strategic Communication In general, major federal programs need roughly 6,000 job applicants in order to hire eight candidates, Lee said. This article appears in our guide, “ How to Kickstart Modernization.”

Communications 59

Communications Engagement Legislation Constituents 59

GovLoop

JUNE 11, 2024

Specifically, we are looking for between 12 and 15 writers, who will each submit an approximately 500-word blog post every two weeks during the second half of 2024 (12 posts total). What’s in It for You?

Social Media 59

Social Media Government Employee Constituents Public Sector 59

GovLoop

JANUARY 19, 2023

Government efforts “need to hone in on accessibility for the constituents,” said Zoom’s Elijio Martinez. Zoom technology — including event, webinar and phone system solutions — can help agencies build well-rounded, capable and unified communications infrastructure. They want everything accessible via the internet now.

Communications 59

Communications Government Agency Constituents Government 59

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. How do we get more constituent [voices]?” This article appears in our guide “ How to Change Things up (and Make It Stick).” How do we get more feedback?

Engagement 59

Engagement Constituents Social Media Leadership 59

GovLoop

AUGUST 25, 2022

But government serves a unique purpose, and disappointing constituents is unacceptable. “We We as public servants have a responsibility to address [constituent] issues as they come up, whether we’re sitting behind a computer at home or whether we’re in the office, period,” he said. Emphasize Communication. Read the full guide.

Management 59

Management Constituents Communications Leadership 59

GovLoop

DECEMBER 8, 2023

Specifically, we are looking for between 12 and 15 writers, who will each submit an approximately 500-word blog post every two weeks during the first half of 2024 (12 posts total). What’s in It for You?

Social Media 59

Social Media Government Employee Constituents Public Sector 59

GovLoop

JULY 19, 2023

Good measurements also help you communicate with constituents and elected officials about what you’re accomplishing and how you’re responding to their concerns. Output metrics show what you’re delivering to constituents, process metrics track your operations and activity metrics measure your efforts to improve performance.

Constituents 52

Constituents Elected Officials Communications Operations 52

GovLoop

MAY 28, 2024

Specifically, we are looking for between 12 and 15 writers, who will each submit an approximately 500-word blog post every two weeks during the second half of 2024 (12 posts total). What’s in It for You?

Social Media 52

Social Media Government Employee Constituents Public Sector 52

GovLoop

JANUARY 4, 2023

We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement. As previous featured contributors know, there are many benefits to participating in the program, including: Distribution of your articles in our morning newsletter, the Daily Awesome.

Government Employee 59

Government Employee Constituents Public Sector Leadership 59

GovLoop

JUNE 4, 2024

When constituents receive the same level of service and convenience from government as the private sector offers — whether dealing with garbage collection, fishing licenses or social services benefits — people tend to think well of government. Technology has become oxygen,” explained Dilley. It’s no longer optional.”

Constituents 40

Constituents Local Government Outreach Engagement 40

GovLoop

JANUARY 3, 2023

Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience. This article appears in our guide, “Agency of the Future: How New Possibilities are Emerging in the Present.”

Constituents 64

Constituents Government Agency Operations Government 64

GovLoop

MARCH 5, 2024

Trust and Communication Sprague said that when agencies need their backups, they want a platform that allows for rapid recovery; with Pure Storage, recovery can take just minutes. Intra-agency communication is vital after a breach, he said. “A But open dialogue promotes transparency and constituent trust.

Communications 52

Communications Security Constituents Accountability 52

GovLoop

DECEMBER 11, 2023

Strategic Communication In general, major federal programs need roughly 6,000 job applicants in order to hire eight candidates, Lee said. It’s a broad yet targeted strategy, and it breaks down into what Lee calls “four phases of communication” that trace EX: awareness, consideration, decision, and engagement and retention.

Engagement 52

Engagement Communications Constituents Public Sector 52

GovLoop

JUNE 9, 2023

Specifically, we are looking for between 12 and 15 writers, who each will submit an approximately 500-word blog post every two weeks during the second half of 2023 (12 posts total).

Social Media 52

Social Media Government Employee Constituents Public Sector 52

GovLoop

DECEMBER 14, 2022

You’d have an opportunity to write on topics about which you’re passionate, particularly in one or more of the following categories: Employee and constituent engagement. Distribution of your articles in our morning newsletter, the Daily Awesome. Promotion and re-sharing of your posts to our social network communities.

Government Employee 52

Government Employee Constituents Leadership Engagement 52

GovLoop

NOVEMBER 17, 2023

Make the Most of What You Have Saddled with legacy systems that might not communicate across departments and with paper-based processes, agencies may be tempted to start from scratch — if cost didn’t make that impractical. Putting It in Place Successful implementation requires good communication between program managers and IT employees.

Local Government 52

Local Government Communications Social Services Constituents 52

GovLoop

MAY 23, 2023

Specifically, we are looking for between 12 and 15 writers, who each will submit an approximately 500-word blog post every two weeks during the second half of 2023 (12 posts total).

Social Media 52

Social Media Government Employee Constituents Public Sector 52

GovLoop

AUGUST 30, 2024

Granicus Experience Group To help agencies achieve their CX objectives — ultimately supporting critical mission goals — Granicus’ in-house team, the Granicus Experience Group (GXG), is a strategic digital and communications starting point, Ainsbury said. This article appears in our guide, “ CX: Turning Good Ideas Into Practice.”

Outreach 52

Outreach Constituents Engagement Budgeting 52

Google Public Sector

JUNE 29, 2020

States provide support to citizens in all aspects of life, but the coronavirus has made that very difficult, given that shelter-at-home orders have increased states’ need to tap into more modern communication channels to connect with their citizens. Read Article The past few months have changed the way we live and work.

Social Services 52

Social Services Government Constituents Supervision 52

AWS Public Sector Blog

JULY 31, 2024

Lire cet article en Français The potential of open data to transform governance and public services is immense, but realizing this potential requires overcoming common obstacles. The Communications Security Establishment hosts cybersecurity datasets on the Open Data Registry on AWS.

Government 189

Government Public Sector Security Budgeting 189

GovLoop

JANUARY 24, 2023

That’s important to show constituents you are working to meet their expectations. It’s an operations guide, and it’s a communications tool,” Francis said. ” This article appears in our guide, “Agency of the Future: How New Possibilities are Emerging in the Present.” “It’s a way to tell the public, ‘We heard what you said.’”

Budgeting 52

Budgeting Local Government Constituents Government 52

GovLoop

FEBRUARY 29, 2024

Read on to meet the writers, who will contribute two articles each month to GovLoop until July. They’ll cover topics such as employee and constituent engagement, artificial intelligence, data use and literacy, cybersecurity, diversity and inclusion, and more. You can begin reading their articles here.)

Leadership 59

Leadership Public Sector Development Communications 59

GovLoop

JUNE 6, 2024

An open line of communication can keep that information flowing. This article appeared in our guide, “Building Trust With Tech In State and Local Government.” For local government, there’s a more tactical benefit to making those connections: intelligence gathering. Don’t let lack of funding be a roadblock.

Government 52

Government Local Government Constituents Budgeting 52

GovLoop

DECEMBER 18, 2023

This article appeared in our guide, “ Tools and Tactics for Employee Engagement.” Every one of us interacts with our government in some way — and these experiences shape our perception of public sector organizations as potential employers. “We They design for it.”

Public Sector 59

Public Sector Engagement Legislation Government Employee 59