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That’s so major! The Partnership’s work supporting leaders of major federal investments programs

Partnership for Public Service

When Congress passes and the President signs major legislation, federal agencies must translate it into practical action to ensure its goals are realized. Our work to date The Partnership for Public Service has developed resources – detailed below – to help leaders implement these laws for maximum impact.

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Redesigning the customer experience at the Social Security Administration

Partnership for Public Service

A recent customer experience profile from the Partnership for Public Service provides an in-depth evaluation of the upgraded website, incorporating customer feedback to detail the site’s strengths and areas for improvement.  Application forms and online services available on the new website are also still only available in English. 

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The State of Library Marketing in 2025: Survey Reveals New Obstacles and Frustrations

Super Library Marketing

We are cultivating advocacy efforts among library student workers to use their own dept/program email groups to share library information. In my conversations with libraries, the budget has once again become a critical worry, as local, state, and federal lawmakers cut money from public services in the U.S., Great idea! #2: