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How Do You Know You Can Trust AI?

GovLoop

Similar AI-based decision-making systems could lead to hidden discrimination in the processing of applications for social services, health care, financial services and other fields. Chatbots “cannot yet duplicate the work of lawyers, accountants or doctors,” noted a recent article in The New York Times.

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Orange County United Way uses Amazon Connect to optimize 2-1-1 community service

AWS Public Sector Blog

That also means the service is an intermediary to many other organizations, all of which have their own data and processes. With the increase in data collected across social services, the call centers older architecture couldnt keep up.

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