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Building trust in government: A data-driven imperative

Partnership for Public Service

At a time when our democracy faces serious threats, partisanship is on the rise and public faith in federal institutions is low , the Partnership for Public Service and the Data Foundation share a mutual dedication to the important task of building trust in government.

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Why are multi-disciplinary teams vital in public service delivery?

Open Access Government - Technology News

Multi-disciplinary teams should be at the heart of delivery To quote the Service Standard: “You’ll need a team made up of people with a diverse mix of skills and expertise. How this translates to a programme of work with staffing decisions made by contract managers is unclear. Dave Mann, CEO at dxw.

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3 ways tax agencies can use AI on AWS

AWS Public Sector Blog

State and local tax agencies process millions of tax filings and collect billions of tax dollars annually to support essential public services in health, safety, and education, as well as critical infrastructure such as roads and utilities. How nonprofits can automate tax-exempt status across AWS accounts.

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Using real-time data platforms to plug cybersecurity skills gap

Open Access Government - Technology News

More data can translate into more threat insights The proliferation of data is at the heart of both the problem and the solution when it comes to cybersecurity. With more real-time data at their disposal, the better-informed government agencies are, and the more insight they can apply to essential public services.

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Automatically extracting email attachment data to reduce costs and save time for local public health departments

AWS Public Sector Blog

Applications in healthcare facilities can use this data to extract required and relevant information and submit this information to public health agencies. Log into the AWS account via the AWS Management Console as an administrator. Learn how to create and register a domain with Route 53 and how to configure an MX record. Choose Raw.

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Connecting the dots between the customer experience and trust in government

Partnership for Public Service

Recent polling by the Partnership for Public Service shows that positive experiences with federal services may help drive trust in government but that negative experiences appear to affect trust more strongly. Customer experience and trust Yet these positive experiences do not always translate to more trust.

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Redesigning the customer experience at the Social Security Administration

Partnership for Public Service

A recent customer experience profile from the Partnership for Public Service provides an in-depth evaluation of the upgraded website, incorporating customer feedback to detail the site’s strengths and areas for improvement.  Application forms and online services available on the new website are also still only available in English.