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Making Community Meetings More Accessible in 2025 with Digital Engagement Tools 

Social Pinpoint

In 2015, I was inspired by the conversations happening at the ELGL (Engaging Local Government Leaders) Annual Conference, specifically the discussions around making local government more accessible. Not only did they handle the translations, but they also shared the content within their own networks.

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Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

The translation services offered in several Medicaid agency call centers add several hours of wait time for those seeking care. Translations that would take hours to complete manually are performed in moments and read back, in life-like speech, and in a member’s chosen language through Amazon Polly.

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Reducing transcription costs by 60% using AWS AI/ML services

AWS Public Sector Blog

Next steps and enhancements Current enhancement plans include transcription of non-English audiovisual files with the capability of translating the transcribed content to English. Future enhancements will provide the option to translate documents from another language into English.

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Community Engagement Trends for 2025

Social Pinpoint

Rebuilding Trust Through Community Engagement Rebuilding trust between governments and their communities will be a central theme in 2025. Governments can foster trust by prioritizing inclusivity and demonstrating a commitment to addressing community needs through transparency, accountability, and ongoing dialogue.

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3 ways tax agencies can use AI on AWS

AWS Public Sector Blog

Chatbots can even respond in multiple languages or translate speech to text using services like Amazon Transcribe. Learn more about how state and local government agencies use AWS to support their constituents and staff at the Cloud for State and Local Governments hub.

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Simplify firewall deployments using centralized inspection architecture with Gateway Load Balancer

AWS Public Sector Blog

Customers have the flexibility to choose between using AWS NAT (Network Address Translation) Gateway (one-arm firewall deployment) or leveraging their own firewall appliances for NAT capabilities (two-arm firewall deployment) for internet egress, depending on their specific requirements and preferences.

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Guernsey County, Ohio, modernizes its emergency response with AWS

AWS Public Sector Blog

Customization capabilities include live closed-captioning, automatic live language translation and transcription, predefined messages, agent help requests, recorded announcements, and more.