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Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

Relying on manual methods to record and create content in different languages can hinder the timeliness of implementation. The translation services offered in several Medicaid agency call centers add several hours of wait time for those seeking care. Amazon Polly is used to create a voice file for the translated text.

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How AWS helps agencies meet OMB AI governance requirements

AWS Public Sector Blog

Our AI services account for responsible AI across eight key dimensions: controllability, fairness, explainability, veracity and robustness, governance, privacy and security, safety, and transparency. Our professional services teams can assist agencies in addressing their specific needs, ranging from consulting to implementation.

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Building trust in government: A data-driven imperative

Partnership for Public Service

Among other findings, several alarming trends emerged in our work: Only 34% of respondents believe the federal government is accountable, while a significant 62% do not; and merely 21% agree that the federal government is transparent, with a strong majority, 70% disagreeing.

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Simplify firewall deployments using centralized inspection architecture with Gateway Load Balancer

AWS Public Sector Blog

This post will explore best practices for implementing GWLB to facilitate centralized traffic inspection for both east-west and north-south traffic flows. For customers preferring to use their firewalls for NAT capabilities, a two-arm architecture can be implemented. In this approach, traffic exits directly from the inspection VPC.

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Reducing transcription costs by 60% using AWS AI/ML services

AWS Public Sector Blog

Next steps and enhancements Current enhancement plans include transcription of non-English audiovisual files with the capability of translating the transcribed content to English. Future enhancements will provide the option to translate documents from another language into English.

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Perspectives on the ethical use of artificial intelligence in government

Partnership for Public Service

To translate culture and strategy into responsible operationalization, leaders proposed consolidating the technical and personnel elements needed to develop and maintain AI systems under agency authority. Train current staff as AI implementation partners. Loosen hiring restrictions for technical talent to compete with private firms.

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Microsoft Copilot for Security and NIST 800-171: Access Control

Microsoft Public Sector

These publications are important because one of the primary requirements for CMMC is that organizations will need to implement most, if not all, of NIST 800-171r3’s controls for Level 2 certification. This translates to an average of 4,000 password attacks per second targeting Microsoft cloud identities [2023]”.

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