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Scaling intelligent document processing workflows with AWS AI services

AWS Public Sector Blog

These changes impact document-based workflows, both existing and newly developed, and require timely processing of information. Organizations can turn to Amazon Web Services (AWS) to implement intelligent document processing (IDP) workflows.

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Reducing transcription costs by 60% using AWS AI/ML services

AWS Public Sector Blog

From recorded testimonies to jail cell conversations, audiovisual files can play an important role in accurately documenting evidence that can make or break a case. The user identifies specific words of interest to be highlighted in the document and initiates the transcription process.

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Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

The translation services offered in several Medicaid agency call centers add several hours of wait time for those seeking care. Translations that would take hours to complete manually are performed in moments and read back, in life-like speech, and in a member’s chosen language through Amazon Polly.

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Microservices-based tax and labor systems using AWS

AWS Public Sector Blog

For example, tax revenue accounting and return processing modules would run on the same tightly coupled infrastructure despite minimal overlap in business and process functionality. Amazon Textract is an ML service that automatically extracts text, handwriting, and data from scanned or electronic documents.

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How AWS helps agencies meet OMB AI governance requirements

AWS Public Sector Blog

Our AI services account for responsible AI across eight key dimensions: controllability, fairness, explainability, veracity and robustness, governance, privacy and security, safety, and transparency. AWS offers a range of services and tools that can empower agencies to establish and operationalize AI governance practices.

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Overcome Language Barriers in Online Community Engagement

Social Pinpoint

In the online environment, citizens can take extra time to read materials and you can provide translations for different types of spoken language at scale. Translate your online community engagement materials. Translation is more than just converting the words of one language to another. Write simply.

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AI trustworthiness: Is the biggest AI challenge cultivating trust?

Open Access Government - Technology News

Recent releases of powerful large language models demonstrate that AI technologies are advancing much faster than the standards, benchmarks, policy, governance, or accountability mechanisms necessary to keep them trustworthy. Even defining what AI trustworthiness looks like has been a challenge. That’s an important start.