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Empowering the public sector with secure, governed generative AI experimentation

AWS Public Sector Blog

Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. Protecting the privacy and security of this information when using generative AI can be a significant challenge.

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Hosting regulated U.S. State and Local Government Workloads in AWS

AWS Public Sector Blog

While all AWS global regions are secure, it is important for U.S. AWS and customers work together using the AWS shared responsibility model which, among many benefits, provides customers a framework to inherit select AWS compliance controls, such as physical security. Security Reference Architecture for U.S. commercial regions.

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Improving constituent experience using AWS-powered generative AI chatbots

AWS Public Sector Blog

Amazon Lex integrates seamlessly with Amazon Bedrock , a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI. Perform testing.

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Reimagining unemployment contact centers

AWS Public Sector Blog

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

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Unhoused individuals gain shelter, prove their identity using AWS-powered solution Kiip

AWS Public Sector Blog

Social Security cards, birth certificates, and proof of disability are crucial for accessing services and applying for housing. About to be handcuffed, the individual remembered their Kiip account. Without proper documentation, unhoused individuals face overwhelming barriers to stability and opportunity.

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Introducing ‘Get started with generative AI on AWS: A guide for public sector organizations’

AWS Public Sector Blog

However, we recognize public sector work holds unique obligations around accountability, accuracy, and equitable outcomes that must guide any technology changes. Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides?

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Digital Transformation: How to Reduce Internet Connectivity Risks

GovLoop

Internet connectivity is at the heart of most digital transformation efforts as agencies look to provide employees or constituents with quick access to applications or services. In the process, however, they end up with a growing web of connections that are increasingly difficult to track and secure.