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Transforming Medicaid: Crafting a robust data strategy with AWS for operational efficiency

AWS Public Sector Blog

The implementation of an operational data store (ODS) presents a viable solution. This approach not only enhances data integrity and accessibility but also streamlines operations, reduces redundancy, and improves the overall efficiency of Medicaid systems. And the old ones almost never go away.

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Hosting regulated U.S. State and Local Government Workloads in AWS

AWS Public Sector Blog

It is important to note that operating in a given AWS U.S. Independent third-party attestation audits provide assurance that control activities are operating as intended. One important aspect of this foundation is organizing the AWS environment following a multi-account strategy. SLG compliance on AWS U.S. SLG customers.

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Reimagining unemployment contact centers

AWS Public Sector Blog

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

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AWS selects 13 startups to innovate public safety solutions through the GovTech Accelerator

AWS Public Sector Blog

Meet the cohort The startups were selected based on several factors including: the innovative and unique nature of each project, relevance to justice and public safety agencies, benefit the solution will add to the GovTech industry, the creative application of AWS technology, and the startups’ ability to deliver for identified constituent needs.

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Transforming Resident Outreach using next-generation AI capabilities

AWS Public Sector Blog

To learn more about generative AI at AWS, contact your AWS account team or the AWS Public Sector team. Correspondences: Personalized, context-rich communication Agencies can prevent confused beneficiaries from calling or creating unnecessary workload by communicating clearly in an accessible manner.

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Introducing ‘Get started with generative AI on AWS: A guide for public sector organizations’

AWS Public Sector Blog

However, we recognize public sector work holds unique obligations around accountability, accuracy, and equitable outcomes that must guide any technology changes. Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides?

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The AWS approach to accelerating innovation and procurement with state agencies

AWS Public Sector Blog

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. In addition to the IT team, health and human services subject matter experts, the Amazon Managed Services team, and the AWS account team helped the department with EPS design and deployment in the AWS Cloud.