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Transforming justice and public safety solutions with CentralSquare and AWS

AWS Public Sector Blog

Because of AWS’s scalability, along with using multi-Availability Zones paired with cross-regional data replication, CentralSquare delivers resilience and continuous availability to seamlessly handle demand spikes during emergencies while maintaining high performance, making sure vital services stay operational when they’re needed most.

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Hosting regulated U.S. State and Local Government Workloads in AWS

AWS Public Sector Blog

It is important to note that operating in a given AWS U.S. Independent third-party attestation audits provide assurance that control activities are operating as intended. One important aspect of this foundation is organizing the AWS environment following a multi-account strategy. SLG compliance on AWS U.S. SLG customers.

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Reimagining unemployment contact centers

AWS Public Sector Blog

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

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How AI is improving constituent experiences in government

Google Public Sector

For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently. AI has also helped communities get better access to government services.

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AWS selects 13 startups to innovate public safety solutions through the GovTech Accelerator

AWS Public Sector Blog

Meet the cohort The startups were selected based on several factors including: the innovative and unique nature of each project, relevance to justice and public safety agencies, benefit the solution will add to the GovTech industry, the creative application of AWS technology, and the startups’ ability to deliver for identified constituent needs.

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The AWS approach to accelerating innovation and procurement with state agencies

AWS Public Sector Blog

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. In addition to the IT team, health and human services subject matter experts, the Amazon Managed Services team, and the AWS account team helped the department with EPS design and deployment in the AWS Cloud.

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Introducing ‘Get started with generative AI on AWS: A guide for public sector organizations’

AWS Public Sector Blog

However, we recognize public sector work holds unique obligations around accountability, accuracy, and equitable outcomes that must guide any technology changes. Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides?