AWS Public Sector Blog

NOVEMBER 3, 2023

About to be handcuffed, the individual remembered their Kiip account. They explained to the officers that HOPICS set them up with an account that saved all of their identifying documents when they first entered the shelter. Do you have questions about how AWS can help your government agency provide innovative services for constituents?

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Public Sector Housing Outreach Security 119

GovLoop

OCTOBER 9, 2023

Andrew Buss, Deputy Chief Information Officer (CIO) for Innovation Management, and Innovation Manager Tara Woody offered their wisdom about how to implement innovations and keep momentum going. They are the ones establishing the framework and managing the process.” You do need those designated people,” said Busser. “We

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Implementation Management Constituents Accountability 98

AWS Public Sector Blog

SEPTEMBER 19, 2023

Meet the cohort The startups were selected based on several factors including: the innovative and unique nature of each project, relevance to justice and public safety agencies, benefit the solution will add to the GovTech industry, the creative application of AWS technology, and the startups’ ability to deliver for identified constituent needs.

Public Safety 135

Public Safety Public Sector Laws Supervision 135

American City & Country

AUGUST 28, 2024

Louis struggle with resource constraints and grapple with the significant challenges cities face in balancing budgets, maintaining public services and managing infrastructure needs. It results from past budget deficits and requires ongoing management through interest and principal repayments.

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Government Budgeting Public Sector Sustainability 97

AWS Public Sector Blog

MARCH 28, 2024

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

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Translation Constituents Public Sector Local Government 80

AWS Public Sector Blog

AUGUST 6, 2024

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. In another instance, the North Carolina legislature tasked the Department of Health and Human Services (DHHS) with launching a managed care model with encounter processing capability in just one year.

Accountability 72

Accountability Public Sector Implementation Development 72

GovLoop

JANUARY 9, 2024

Now, the Arkansas Administrative Office of the Courts is making good use of American Rescue Plan funds to create a better, more user-friendly case management system that will allow for easier public access to court records. They wanted to embrace new technology to better support constituent access.

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AWS Public Sector Blog

MARCH 19, 2024

However, we recognize public sector work holds unique obligations around accountability, accuracy, and equitable outcomes that must guide any technology changes. Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides?

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Public Sector Constituents Security Regulations 80

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The State of Arizona’s WIC migration journey with AWS AZDHS leadership recognized the need to begin their WIC modernization journey by migrating to AWS.

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Public Health Accountability Leadership Management 80

GovLoop

DECEMBER 2, 2022

The New Year is quickly approaching, and now’s the time to reflect back on hard-earned accomplishments, while getting into an innovative mindset to best serve your constituents in the future. Taka Ariga, Chief Data Scientist and Director of the Innovation Lab, Science, Technology Assessment, and Analytics, Government Accountability Office.

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Public Sector Constituents Accountability Public Service 52

Google Public Sector

JUNE 25, 2024

We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. The White House is championing this transformation while emphasizing the need for transparency and accountability in how AI is leveraged.

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Public Sector Accountability Leadership Security 76

GovPilot

FEBRUARY 12, 2024

States expecting a snowy, cold winter need to account for winter community planning and consider ways to keep constituents safe, healthy, and warm. Each state is responsible for implementing specific measures to prepare local government officials for winter conditions in their environment.

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Constituents Local Government Accountability Implementation 52

AWS Public Sector Blog

OCTOBER 3, 2023

Building modern applications with containers Containers are lightweight, versatile, and portable units that are revolutionizing the way modern applications are built, deployed, and managed. This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands.

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Public Sector Security Management Operations 126

GovLoop

JULY 17, 2023

So far, none of the options fully reproduces the features of old Twitter, such as being able to read tweets without signing in; free, reliable verification of identity; effective disinformation policies; straightforward analytic data; and an easy back-and-forth with constituents through comments and mentions.

Social Media 52

Social Media Accountability Constituents Government Agency 52

Google Public Sector

OCTOBER 16, 2023

The partner demo portal includes a library of pre-built demos, as well as a platform for partners to share their own Google Cloud demos with Google Public Sector account teams and customers. Google Public Sector is investing in partner solution enablement to better serve public sector customers together.

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Public Sector Education Government Agency Constituents 95

GovLoop

APRIL 22, 2024

“Agencies have had difficulty finding employees with such knowledge and may have to pay a premium for specialized staff or contractors,” according to a recent report on modernization from the Government Accountability Office (GAO). Employees at Risk of Missing Paychecks Let’s call this a worst-case scenario, but the point is clear.

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Legislation Public Administration Constituents Budgeting 72

DH Leonard Consulting & Grant Writing Services

JULY 26, 2024

Writing applications, staying accountable to funders, and reporting on results are just a few of the planning tasks required. When it comes to keeping these puzzle pieces organized, your nonprofit’s constituent relationship management system (CRM) is one of your most useful resources.

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Nonprofit Fundraising Communications Constituents 52

Government Technology Insider

APRIL 10, 2024

It takes time, resources, and labor across multiple phases of deployment – from conceiving the project to building the infrastructure, and finally managing and maintaining a commercial-grade network. Partnering on connectivity solutions benefits constituents as well. Building out new infrastructure is costly.

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Public Policy Constituents Public Sector Accountability 64

AWS Public Sector Blog

DECEMBER 3, 2024

Their offerings include 911 call handling, computer-aided dispatch (CAD), records management systems (RMS), and more—helping agencies manage life-threatening emergencies as well as everyday business needs. CentralSquare’s CAD-to-CAD system, Unify , bridges this gap by allowing seamless data sharing across agencies. “If

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Public Safety Laws Operations Accountability 59

GovLoop

JANUARY 3, 2023

Agencies had their rules, and constituents had to navigate them to get the services they needed. In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government. There was a time when government paid little attention to what we now call “customer experience” (CX).

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Constituents Government Agency Operations Government 64

GovLoop

NOVEMBER 15, 2023

Nearly 76% of senior federal executives are white, nearly 12% are Black and barely 5% are Hispanic, although Hispanics account for almost 19% of the total population. But making executive ranks more representative of the constituents they serve will be difficult.

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Leadership Constituents Accountability Development 52

Let's Talk Parks

FEBRUARY 21, 2022

Programming for Success with Chris Bass From developing program ideas, evaluating success, and managing teams, there’s so much to know when it comes to recreation programming. In this episode, we talk with Chris Bass about what it’s like to be a park manager who faces many of these challenges. low participation? A lack of resources?

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GovLoop

NOVEMBER 29, 2022

Identity and access management (IAM) are critical infrastructure for digital services, according to Scontras. The average American interacts with many different agencies over their lifetime,” Scontras said, “but legacy government technology forced people to create different accounts and re-enter their information for each agency separately.

Accountability 59

Accountability Security Constituents Engagement 59

Barrett & Greene

DECEMBER 11, 2023

Results from local government budgeting in general, would likely show less innovative practices.” While the survey found that local governments are inclined to take into account the priorities of elected officials and staff, when it comes to listening to residents, the results were somewhat bleaker.

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Budgeting Elected Officials Strategic Planning Local Government 64

AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

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Nonprofit Fundraising Constituents Public Sector 52

Google Public Sector

MAY 19, 2022

As cyber threats increase, government agencies need a way to safely let constituents access digital services. User-friendly migration Google Cloud’s reCAPTCHA Enterprise offers a simple migration process in which your account is moved from the reCAPTCHA Admin to the Google Cloud Platform (GCP) after you create a project to migrate it to.

Public Sector 52

Public Sector Accountability Government Agency Implementation 52

Government Technology Insider

OCTOBER 26, 2023

The mass adoption of cloud solutions by government agencies has improved cost management and service delivery but has brought with it some significant security challenges. McCarthy also explained that having standardized policies enabled the state to distribute access to local IT managers in 21 counties.

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Security Public Sector Constituents Implementation 59

AWS Public Sector Blog

JANUARY 3, 2024

Kyndryl, which has more than 24 years of experience as a managed service provider for ADOT, developed a solution to address the agency’s needs. The solution also uses Amazon Connect Contact Lens and Amazon Connect Customer Profiles for analytics and quality management of MVD’s Mobile ID support center and its business service desk.

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Public Sector Local Government Communications Transportation 81

GovLoop

JULY 19, 2023

Good measurements also help you communicate with constituents and elected officials about what you’re accomplishing and how you’re responding to their concerns. Output metrics show what you’re delivering to constituents, process metrics track your operations and activity metrics measure your efforts to improve performance.

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Constituents Elected Officials Communications Operations 52

AWS Public Sector Blog

JULY 11, 2024

Earn continuing education credits for Texan IRMs Texans, take note—TXDIR has approved AWS IMAGINE breakout sessions to qualify for Information Resource Manager (IRM) continuing professional education (CPE) credits.

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Education Local Government Public Sector Public Safety 81

AWS Public Sector Blog

MARCH 16, 2023

Running tax systems on AWS supports these authorities in strengthening operations, improving constituent interactions, improving business intelligence capability, reducing costs, and innovating. Instead, such organizations can use managed tools like AWS Mainframe Modernization to migrate and modernize at the same time.

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Public Sector Operations Security Sustainability 98

Government Technology Insider

APRIL 24, 2024

Department of Labor Must Do More to Support State Unemployment Insurance Modernization According to the Government Accountability Office (GAO), the Department of Labor must do more to assist state governments in their unemployment insurance modernization work, particularly when it comes to overcoming challenges.

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Government Press Release Constituents Accountability 59

AWS Public Sector Blog

DECEMBER 17, 2024

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

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Constituents Campaign Implementation Public Sector 52

DH Leonard Consulting & Grant Writing Services

MARCH 10, 2023

Grant management and reporting are crucial aspects of the overall funding lifecycle. You can optimize gathering and reporting on these important metrics with resources such as impact management software, accounting tools, and grant management software. What constituent feedback have you received?

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Nonprofit Cultivation Constituents Communications 52

AWS Public Sector Blog

APRIL 10, 2023

One of the existing solutions is Workload Isolation Boundary , which enables organizations to create and manage isolated environments. AWS Control Tower enables organizations to set up and govern a secure, multi-account AWS environment in under 30 minutes. Encryption keys can also be used to digitially sign and protect data.

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Transportation Security Public Sector Operations 52

AWS Public Sector Blog

SEPTEMBER 21, 2023

Public sector organizations often utilize third-party Software-as-a-Service (SaaS) to manage various business functions, such as marketing and communications, payment processing, workflow automation, donor management, and more. Supplementing existing research with publicly available datasets to enrich findings prior to publication.

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Public Sector Operations Management Constituents 81

Government Technology Insider

APRIL 10, 2024

Recently, city and county IT leaders from around the country met to collaborate on policy, management and leadership issues surrounding the future of digital government. It was fitting that this conference was held in Los Angeles,” shared Tom Wiri, West State and Local Account Executive, Tricentis.

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Local Government Government Press Release Constituents 52