AWS Public Sector Blog

SEPTEMBER 19, 2023

Meet the cohort The startups were selected based on several factors including: the innovative and unique nature of each project, relevance to justice and public safety agencies, benefit the solution will add to the GovTech industry, the creative application of AWS technology, and the startups’ ability to deliver for identified constituent needs.

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Public Safety Public Sector Laws Supervision 338

AWS Public Sector Blog

AUGUST 6, 2024

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. In another instance, the North Carolina legislature tasked the Department of Health and Human Services (DHHS) with launching a managed care model with encounter processing capability in just one year.

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Public Sector Accountability Implementation Development 182

AWS Public Sector Blog

MARCH 28, 2024

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

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Translation Constituents Public Sector Local Government 200

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The State of Arizona’s WIC migration journey with AWS AZDHS leadership recognized the need to begin their WIC modernization journey by migrating to AWS.

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Public Health Accountability Leadership Management 200

AWS Public Sector Blog

MARCH 19, 2024

However, we recognize public sector work holds unique obligations around accountability, accuracy, and equitable outcomes that must guide any technology changes. Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides?

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Public Sector Constituents Security Regulations 200

AWS Public Sector Blog

OCTOBER 3, 2023

Building modern applications with containers Containers are lightweight, versatile, and portable units that are revolutionizing the way modern applications are built, deployed, and managed. This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands.

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Public Sector Security Management Operations 317

AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

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Nonprofit Fundraising Constituents Public Sector 130

AWS Public Sector Blog

JANUARY 3, 2024

Kyndryl, which has more than 24 years of experience as a managed service provider for ADOT, developed a solution to address the agency’s needs. The solution also uses Amazon Connect Contact Lens and Amazon Connect Customer Profiles for analytics and quality management of MVD’s Mobile ID support center and its business service desk.

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Public Sector Local Government Communications Transportation 204

AWS Public Sector Blog

JULY 11, 2024

Earn continuing education credits for Texan IRMs Texans, take note—TXDIR has approved AWS IMAGINE breakout sessions to qualify for Information Resource Manager (IRM) continuing professional education (CPE) credits.

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Education Local Government Public Sector Public Safety 204

AWS Public Sector Blog

MARCH 16, 2023

Running tax systems on AWS supports these authorities in strengthening operations, improving constituent interactions, improving business intelligence capability, reducing costs, and innovating. Instead, such organizations can use managed tools like AWS Mainframe Modernization to migrate and modernize at the same time.

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Public Sector Operations Security Sustainability 246

AWS Public Sector Blog

APRIL 10, 2023

One of the existing solutions is Workload Isolation Boundary , which enables organizations to create and manage isolated environments. AWS Control Tower enables organizations to set up and govern a secure, multi-account AWS environment in under 30 minutes. Encryption keys can also be used to digitially sign and protect data.

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Transportation Security Public Sector Operations 130

AWS Public Sector Blog

SEPTEMBER 21, 2023

Public sector organizations often utilize third-party Software-as-a-Service (SaaS) to manage various business functions, such as marketing and communications, payment processing, workflow automation, donor management, and more. Supplementing existing research with publicly available datasets to enrich findings prior to publication.

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Public Sector Operations Management Constituents 204

GovLoop

FEBRUARY 12, 2024

Now, the Arkansas Administrative Office of the Courts is making good use of American Rescue Plan funds to create a better, more user-friendly case management system that will allow for easier public access to court records. They wanted to embrace new technology to better support constituent access.

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Constituents Management Accountability Communications 96

GovLoop

FEBRUARY 16, 2023

Here are a few best practices for data resilience to help your agency bounce back after an attack: Take Account of the Entire Application: Modern applications consist of many parts and can’t function effectively unless those parts and processes are all present and accounted for.

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Accountability Coordinator Constituents Security 97

AWS Public Sector Blog

NOVEMBER 11, 2022

The rise in cybersecurity threats means city, county, and education leaders must consider how best to protect constituent and student data, financial information, services, and more. Learn how AWS supports K12 schools and districts , and how state and local governments use AWS to improve services for their constituents.

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Local Government Security Public Sector Education 130

AWS Public Sector Blog

AUGUST 9, 2023

An AWS account 2. A QuickSight account before running the AWS CloudFormation templates. AWS Identity and Access Management (IAM) d. In the AWS Management Console, navigate to the CloudFormation dashboard, and create a CloudFormation stack using the saved file. This creates an AWS KMS customer managed key.

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Public Sector Accountability Management Constituents 130

AWS Public Sector Blog

APRIL 27, 2023

Georgia’s Department of Human Services (DHS), the largest of the state’s agencies, was able to digitally transform their business and rapidly scale their Amazon Web Services (AWS) Cloud adoption with AWS Managed Services (AMS). The Georgia DHS learned that agencies and organizations need precise prior planning to be successful.

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Public Sector Local Government Management Security 130

AWS Public Sector Blog

SEPTEMBER 9, 2022

Built for a range of government and education customers, from mission owners to cloud technical experts to IT managers, the AWS State and Local Learning Days can help you improve your cloud knowledge and learn new ways to achieve your mission outcomes. What will you find at AWS State and Local Learning Days? The AWS Cloud Journey.

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Local Government Public Sector Education Constituents 130

GovLoop

AUGUST 25, 2022

Here are his tips for managing hybrid employees. Trust and Hold Accountable. But government serves a unique purpose, and disappointing constituents is unacceptable. “We Richards knows that local government has responsibilities and life-or-death challenges it never can take for granted, regardless of who works where.

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Management Constituents Communications Leadership 59

AWS Public Sector Blog

OCTOBER 28, 2022

To further support this initiative, Healey secured funding from her organization to create the role of Director of Training and Change Management in her department, which helped make cloud and digital skills training a priority. Though women account for 60% of the government workforce, they aren’t well-represented within government IT.

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Public Sector Local Government Development Education 237

GovLoop

MAY 26, 2023

By definition, data ethics refers to the norms of behavior that promote appropriate judgments and accountability when acquiring, managing or using data. There are three goals: protect civil liberties, minimize risks to individuals and society, and maximize the public good.

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Constituents Accountability Security Management 98

AWS Public Sector Blog

FEBRUARY 10, 2023

This solution uses the following communication services, serverless technologies, and managed services to deliver a scalable and cost-effective architecture: Amazon Pinpoint , a flexible and scalable outbound and inbound marketing communications service. Deploy the SAM template to your account. Note the Outputs section.

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Outreach Public Sector Campaign Communications 130

Google Public Sector

JUNE 25, 2024

We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. The White House is championing this transformation while emphasizing the need for transparency and accountability in how AI is leveraged.

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Public Sector Accountability Leadership Security 92

GovLoop

OCTOBER 9, 2023

Andrew Buss, Deputy Chief Information Officer (CIO) for Innovation Management, and Innovation Manager Tara Woody offered their wisdom about how to implement innovations and keep momentum going. They are the ones establishing the framework and managing the process.” You do need those designated people,” said Busser. “We

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Implementation Management Constituents Accountability 98

AWS Public Sector Blog

NOVEMBER 16, 2022

Tax agencies can use AI and ML to support the sheer size and scale of data they manage and to access and analyze all types of data with ease, including voice, video, and streaming data. Set up a responsible framework that defines, monitors, and manages who has access to data and how it is used. Invest in training.

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Public Sector Local Government Supervision Operations 147

American City & Country

AUGUST 28, 2024

Louis struggle with resource constraints and grapple with the significant challenges cities face in balancing budgets, maintaining public services and managing infrastructure needs. It results from past budget deficits and requires ongoing management through interest and principal repayments.

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Government Budgeting Public Sector Sustainability 97

AWS Public Sector Blog

NOVEMBER 1, 2022

Deep learning image analysis and high-performant yet cost-effective architectures on Amazon Web Services (AWS) can modernize constituent experiences and improve digital interactions with government. For this walkthrough, you must have the following prerequisites: An AWS account. Deploy the SAM template to your account.

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Coordinator Public Sector Constituents Government 130

GovLoop

JANUARY 9, 2024

Now, the Arkansas Administrative Office of the Courts is making good use of American Rescue Plan funds to create a better, more user-friendly case management system that will allow for easier public access to court records. They wanted to embrace new technology to better support constituent access.

Constituents 64

Constituents Management Accountability Communications 64

Google Public Sector

OCTOBER 16, 2023

The partner demo portal includes a library of pre-built demos, as well as a platform for partners to share their own Google Cloud demos with Google Public Sector account teams and customers. Google Public Sector is investing in partner solution enablement to better serve public sector customers together.

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Public Sector Education Government Agency Constituents 113

AWS Public Sector Blog

JANUARY 31, 2024

These technologies enable transportation and other government agencies to enhance the experience of constituents and provide cost-effective transportation and mobility solutions. Upload the dataset to the S3 bucket in your AWS account and enable access to the bucket for SageMaker Canvas. Access to an Amazon QuickSight subscription.

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Transportation Public Sector Accountability Implementation 195

GovLoop

DECEMBER 2, 2022

The New Year is quickly approaching, and now’s the time to reflect back on hard-earned accomplishments, while getting into an innovative mindset to best serve your constituents in the future. Taka Ariga, Chief Data Scientist and Director of the Innovation Lab, Science, Technology Assessment, and Analytics, Government Accountability Office.

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Public Sector Constituents Accountability Public Service 52

GovLoop

JULY 17, 2023

So far, none of the options fully reproduces the features of old Twitter, such as being able to read tweets without signing in; free, reliable verification of identity; effective disinformation policies; straightforward analytic data; and an easy back-and-forth with constituents through comments and mentions.

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Social Media Accountability Constituents Government Agency 52

GovLoop

APRIL 22, 2024

“Agencies have had difficulty finding employees with such knowledge and may have to pay a premium for specialized staff or contractors,” according to a recent report on modernization from the Government Accountability Office (GAO). Employees at Risk of Missing Paychecks Let’s call this a worst-case scenario, but the point is clear.

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Legislation Public Administration Constituents Budgeting 72

GovPilot

FEBRUARY 12, 2024

States expecting a snowy, cold winter need to account for winter community planning and consider ways to keep constituents safe, healthy, and warm. Each state is responsible for implementing specific measures to prepare local government officials for winter conditions in their environment.

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Constituents Local Government Accountability Implementation 52

DH Leonard Consulting & Grant Writing Services

JULY 26, 2024

Writing applications, staying accountable to funders, and reporting on results are just a few of the planning tasks required. When it comes to keeping these puzzle pieces organized, your nonprofit’s constituent relationship management system (CRM) is one of your most useful resources.

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Nonprofit Fundraising Constituents Communications 52

Government Technology Insider

APRIL 10, 2024

It takes time, resources, and labor across multiple phases of deployment – from conceiving the project to building the infrastructure, and finally managing and maintaining a commercial-grade network. Partnering on connectivity solutions benefits constituents as well. Building out new infrastructure is costly.

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Constituents Public Policy Public Sector Accountability 64

AWS Public Sector Blog

OCTOBER 28, 2022

Amazon Web Services (AWS) announced that Amazon Connect , its omnichannel cloud contact center service, has achieved Federal Risk and Authorization Management Program (FedRAMP) Authorized status at the High Impact Level. In the AWS Management Console, search for the Amazon Lex service from the search bar. Figure 21.

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Public Sector Security Management Constituents 130