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Hosting regulated U.S. State and Local Government Workloads in AWS

AWS Public Sector Blog

State and Local Government (SLG) organizations often have requirements to host regulated workloads with distinct compliance requirements. One important aspect of this foundation is organizing the AWS environment following a multi-account strategy. Figure 1: Multi-account approach for meeting a typical compliance program.

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Improving constituent experience using AWS-powered generative AI chatbots

AWS Public Sector Blog

With this integration, Amazon Lex through Amazon Bedrock can access state user manuals and other documents as source data to answer questions from constituents in real time rather than waiting for a human agent to respond. Prerequisites To perform the solution, you must have the following prerequisites in place: Have an AWS account.

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Reimagining unemployment contact centers

AWS Public Sector Blog

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

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Unhoused individuals gain shelter, prove their identity using AWS-powered solution Kiip

AWS Public Sector Blog

About to be handcuffed, the individual remembered their Kiip account. They explained to the officers that HOPICS set them up with an account that saved all of their identifying documents when they first entered the shelter. Do you have questions about how AWS can help your government agency provide innovative services for constituents?

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AWS selects 13 startups to innovate public safety solutions through the GovTech Accelerator

AWS Public Sector Blog

Courts and other public safety organizations are being targeted by a rising number of cyber events,” said Kim Majerus, vice president of global education and US state and local government at AWS. The AWS GovTech Accelerator was created to support the development of technologies that can address these challenges.

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7 reasons to attend the 2024 AWS IMAGINE conference for education, state, and local leaders

AWS Public Sector Blog

Leaders in education and state and local government know that technology is changing at a rapid pace. That’s the central theme of this year’s AWS IMAGINE conference for education, state, and local leaders presented by Amazon Web Services (AWS). There is no cost to attend; register now to secure your spot.

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Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.