Remove Accountability Remove Constituents Remove Implementation
article thumbnail

Hosting regulated U.S. State and Local Government Workloads in AWS

AWS Public Sector Blog

One important aspect of this foundation is organizing the AWS environment following a multi-account strategy. AWS Organizations and an appropriate multi-account strategy are necessary elements of a security architecture. The log archive account is dedicated to ingesting and archiving all security-related logs and backups.

article thumbnail

Reimagining unemployment contact centers

AWS Public Sector Blog

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The AWS approach to accelerating innovation and procurement with state agencies

AWS Public Sector Blog

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. We also provide tips for accelerating procurement and maintaining visibility over rapidly implemented workloads. The DHHS took an innovative approach to implement a solution rapidly.

article thumbnail

How to Implement Innovations

GovLoop

Andrew Buss, Deputy Chief Information Officer (CIO) for Innovation Management, and Innovation Manager Tara Woody offered their wisdom about how to implement innovations and keep momentum going. Outside vendors may be involved, and you’ll have to account for their processes. You do need those designated people,” said Busser. “We

article thumbnail

Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

Relying on manual methods to record and create content in different languages can hinder the timeliness of implementation. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

article thumbnail

Introducing ‘Get started with generative AI on AWS: A guide for public sector organizations’

AWS Public Sector Blog

However, we recognize public sector work holds unique obligations around accountability, accuracy, and equitable outcomes that must guide any technology changes. Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides?

article thumbnail

Announcing new AWS data connector for popular nonprofit CRM: Blackbaud Raiser’s Edge NXT

AWS Public Sector Blog

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. You can implement these solutions yourself, with help from AWS Partners, or with AWS Professional Services (AWS ProServe).

Nonprofit 130