Remove Accountability Remove Constituents Remove Implementation
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Hosting regulated U.S. State and Local Government Workloads in AWS

AWS Public Sector Blog

One important aspect of this foundation is organizing the AWS environment following a multi-account strategy. AWS Organizations and an appropriate multi-account strategy are necessary elements of a security architecture. The log archive account is dedicated to ingesting and archiving all security-related logs and backups.

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Reimagining unemployment contact centers

AWS Public Sector Blog

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

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Transforming justice and public safety solutions with CentralSquare and AWS

AWS Public Sector Blog

“CentralSquare is onboarding thousands of public safety agencies to the cloud, and Landing Zone serves as the single governance platform for all these customers,” says AJ Jhala, principal account executive at AWS. Learn more about AWS for Justice and Public Safety.

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The AWS approach to accelerating innovation and procurement with state agencies

AWS Public Sector Blog

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. We also provide tips for accelerating procurement and maintaining visibility over rapidly implemented workloads. The DHHS took an innovative approach to implement a solution rapidly.

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How to Implement Innovations

GovLoop

Andrew Buss, Deputy Chief Information Officer (CIO) for Innovation Management, and Innovation Manager Tara Woody offered their wisdom about how to implement innovations and keep momentum going. Outside vendors may be involved, and you’ll have to account for their processes. You do need those designated people,” said Busser. “We

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How AI is improving constituent experiences in government

Google Public Sector

For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently. Artificial Intelligence (AI) has been core to helping agencies achieve these goals.

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Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

Relying on manual methods to record and create content in different languages can hinder the timeliness of implementation. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.