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Empowering the public sector with secure, governed generative AI experimentation

AWS Public Sector Blog

Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. The major components are an AWS account, AWS IAM Identity Center, and Amazon Bedrock.

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How AI is improving constituent experiences in government

Google Public Sector

For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently. AI has also helped communities get better access to government services.

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Unhoused individuals gain shelter, prove their identity using AWS-powered solution Kiip

AWS Public Sector Blog

About to be handcuffed, the individual remembered their Kiip account. They explained to the officers that HOPICS set them up with an account that saved all of their identifying documents when they first entered the shelter. Do you have questions about how AWS can help your government agency provide innovative services for constituents?

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Migrate and modernize public sector applications using containers and serverless

AWS Public Sector Blog

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Public safety agencies are deploying reliable and responsive applications for communication, resource allocation, and coordination—all essential in times of emergencies and disasters.

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Kyndryl helps Arizona MVD transform customer experience with Amazon Connect

AWS Public Sector Blog

Supervisors and call center agents can get real-time alerts on escalations, call recordings along with transcripts and sentiment analysis, and a more unified view of customer profile information such as account type, billing or shipping address, and all associated cases with comments.

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Covered California provides affordable healthcare access, powered by AWS

AWS Public Sector Blog

There are more than nine million active accounts. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for State and Local Governments hub. The entire system handles more than 450 terabytes of information every year. It also provides increased resiliency.

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3 ways tax agencies can use AI on AWS

AWS Public Sector Blog

Getting started in AI and ML for government agencies. As tax agencies embark on their intelligent automation journey, they may want to consider taking a small step first. Learn more about how state and local government agencies use AWS to support their constituents and staff at the Cloud for State and Local Governments hub.