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Improving constituent experience using AWS-powered generative AI chatbots

AWS Public Sector Blog

With this integration, Amazon Lex through Amazon Bedrock can access state user manuals and other documents as source data to answer questions from constituents in real time rather than waiting for a human agent to respond. Prerequisites To perform the solution, you must have the following prerequisites in place: Have an AWS account.

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How To Combat Common Constituent Misconceptions About Local Government With GovPilot

GovPilot

While tackling these problems, they must keep their constituents happy by being transparent and holding themselves to the highest standard of accountability. From budget constraints, to crime and public safety , to environmental issues, local government officials deal with numerous problems on a daily basis.

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Refine Your Local Core Values: The Five Principles of Local Government ?GovPilot

GovPilot

From accountability and transparency to fostering community engagement, local governments should adhere to some key basic principles outlined below, which promote effective governing and address the needs of all constituents.

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A Plan for Access in Arkansas

GovLoop

They wanted to embrace new technology to better support constituent access. Building our own case management system will provide more transparency, more accountability, and more access and a cheaper cost,” said Holthoff, who has worked in court IT for 30 years. “No That wastes time and effort and can lead to arrest warrants.

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How city governments can navigate the fiscal cliff

American City & Country

Regularly updating financial models and engaging in long-term fiscal strategy development can provide a clearer roadmap for sustainability. Promote transparency and accountability: Enhance transparency in budgetary processes and expenditures to increase trust with constituents.

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Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

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AWS selects 13 startups to innovate public safety solutions through the GovTech Accelerator

AWS Public Sector Blog

By leveraging AWS to develop the next generation of GovTech technology, the startups aim to address justice and public safety challenges, such as increasing community engagement, deterring crime, and reducing recidivism. 911 call centers are facing unprecedented challenges, with high call volumes, legacy technology, and short staffing.