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Improving constituent experience using AWS-powered generative AI chatbots

AWS Public Sector Blog

With this integration, Amazon Lex through Amazon Bedrock can access state user manuals and other documents as source data to answer questions from constituents in real time rather than waiting for a human agent to respond. Prerequisites To perform the solution, you must have the following prerequisites in place: Have an AWS account.

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Hosting regulated U.S. State and Local Government Workloads in AWS

AWS Public Sector Blog

One important aspect of this foundation is organizing the AWS environment following a multi-account strategy. AWS Organizations and an appropriate multi-account strategy are necessary elements of a security architecture. The log archive account is dedicated to ingesting and archiving all security-related logs and backups.

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Transforming justice and public safety solutions with CentralSquare and AWS

AWS Public Sector Blog

“CentralSquare is onboarding thousands of public safety agencies to the cloud, and Landing Zone serves as the single governance platform for all these customers,” says AJ Jhala, principal account executive at AWS. Interested in learning how these solutions can help you transform your JPS operations?

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AWS selects 13 startups to innovate public safety solutions through the GovTech Accelerator

AWS Public Sector Blog

By leveraging AWS to develop the next generation of GovTech technology, the startups aim to address justice and public safety challenges, such as increasing community engagement, deterring crime, and reducing recidivism. 911 call centers are facing unprecedented challenges, with high call volumes, legacy technology, and short staffing.

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Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

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Unhoused individuals gain shelter, prove their identity using AWS-powered solution Kiip

AWS Public Sector Blog

About to be handcuffed, the individual remembered their Kiip account. They explained to the officers that HOPICS set them up with an account that saved all of their identifying documents when they first entered the shelter. Do you have questions about how AWS can help your government agency provide innovative services for constituents?

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Migrating and modernizing state WIC applications with AWS

AWS Public Sector Blog

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. Section 1: The User Interface Layer is the part of the solution that end users engage with.