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Improving constituent experience using AWS-powered generative AI chatbots

AWS Public Sector Blog

With this integration, Amazon Lex through Amazon Bedrock can access state user manuals and other documents as source data to answer questions from constituents in real time rather than waiting for a human agent to respond. Prerequisites To perform the solution, you must have the following prerequisites in place: Have an AWS account.

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A Plan for Access in Arkansas

GovLoop

They wanted to embrace new technology to better support constituent access. Building our own case management system will provide more transparency, more accountability, and more access and a cheaper cost,” said Holthoff, who has worked in court IT for 30 years. “No That wastes time and effort and can lead to arrest warrants.

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Decision Intelligence: Data Ethics

GovLoop

By definition, data ethics refers to the norms of behavior that promote appropriate judgments and accountability when acquiring, managing or using data. ” For more about how agencies are using data in practical ways, download it here: Get the guide Photo by Kevin Paster at pexels.com Favorite

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How to Implement Innovations

GovLoop

Outside vendors may be involved, and you’ll have to account for their processes. Innovation isn’t just for one person or one team — instead, it should be shared among departments and involve constituents as well, so that it’s part of the overall civic culture.

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A Plan for Access in Arkansas

GovLoop

They wanted to embrace new technology to better support constituent access. Building our own case management system will provide more transparency, more accountability, and more access and a cheaper cost,” said Holthoff, who has worked in court IT for 30 years. “No That wastes time and effort and can lead to arrest warrants.

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5 Ways That Agencies Are Ailing From Legacy Systems

GovLoop

“Agencies have had difficulty finding employees with such knowledge and may have to pay a premium for specialized staff or contractors,” according to a recent report on modernization from the Government Accountability Office (GAO). This article appears in our guide, “ How to Kickstart Modernization.”

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Humans or bots: a guidebook to protect from a range of digital fraud

Google Public Sector

Download our guidebook to learn how reCAPTCHA Enterprise can help strengthen your website security quickly. As cyber threats increase, government agencies need a way to safely let constituents access digital services. As cyber threats increase, government agencies need a way to safely let constituents access digital services.