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Empowering the public sector with secure, governed generative AI experimentation

AWS Public Sector Blog

Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. The major components are an AWS account, AWS IAM Identity Center, and Amazon Bedrock.

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Improving constituent experience using AWS-powered generative AI chatbots

AWS Public Sector Blog

Maria spends hours reading through information on websites and reviewing publicly available documents to understand the benefits she may be eligible for and the application process. Additionally, she must provide various proof documents, such as pay stubs, bills, and identification, which may not be readily available or easily accessible.

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Unhoused individuals gain shelter, prove their identity using AWS-powered solution Kiip

AWS Public Sector Blog

Access to key documentation is both a struggle and a necessity for vulnerable and at-risk communities. For the unhoused, being ‘document ready’ is essential to avoid delays or denial of access to benefits and services they need. Without proper documentation, unhoused individuals face overwhelming barriers to stability and opportunity.

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Hosting regulated U.S. State and Local Government Workloads in AWS

AWS Public Sector Blog

AWS Artifact is a self-service audit artifact retrieval portal that provides customers with on-demand access to AWS compliance documentation and AWS agreements. One important aspect of this foundation is organizing the AWS environment following a multi-account strategy. AWS can help with compliance requirements for U.S. SLG customers.

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Transforming Medicaid: Crafting a robust data strategy with AWS for operational efficiency

AWS Public Sector Blog

HHS workloads can be effectively isolated in dedicated accounts with data stored in U.S. This platform provides a business-friendly data catalog where data producers can publish curated datasets with clear documentation, quality metrics, and usage policies. You can read about running regulated workloads on AWS on this webpage.

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Introducing ‘Get started with generative AI on AWS: A guide for public sector organizations’

AWS Public Sector Blog

However, we recognize public sector work holds unique obligations around accountability, accuracy, and equitable outcomes that must guide any technology changes. Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides?

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Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.