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Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. The translation services offered in several Medicaid agency call centers add several hours of wait time for those seeking care. Amazon Polly is used to create a voice file for the translated text.

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Building trust in government: A data-driven imperative

Partnership for Public Service

Among other findings, several alarming trends emerged in our work: Only 34% of respondents believe the federal government is accountable, while a significant 62% do not; and merely 21% agree that the federal government is transparent, with a strong majority, 70% disagreeing.

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Overcome Language Barriers in Online Community Engagement

Social Pinpoint

However, online engagement is an easy and cost-effective way to communicate with people who are native speakers of another language. In the online environment, citizens can take extra time to read materials and you can provide translations for different types of spoken language at scale. Use visuals to communicate complex concepts.

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Making Community Meetings More Accessible in 2025 with Digital Engagement Tools 

Social Pinpoint

Use Visual and Plain Language Tools Online and Offline Inclusivity begins with clear and accessible communication. These tools allow the community to drive the conversation and contribute to decision-making. Not only did they handle the translations, but they also shared the content within their own networks.

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Empowering public sector innovation: How AWS Partners are accelerating their generative AI adoption

AWS Public Sector Blog

Ltd, said, “The Generative AI TTM helped us assess our generative AI capabilities, structure our marketing communications, and build a targeted go-to-market strategy to reach our customers.” These solutions included summarization, information extraction, sentiment analysis, topic classification, and data visualization.

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Guernsey County, Ohio, modernizes its emergency response with AWS

AWS Public Sector Blog

Carbyne APEX transitioned the call center from analog to a digital interface that is smartphone-friendly and allows operators to communicate with callers via live video. For more information, please visit the AWS Cloud for Justice and Public Safety homepage , contact your AWS account manager, or reach out to the AWS Public Sector team.

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Simplify firewall deployments using centralized inspection architecture with Gateway Load Balancer

AWS Public Sector Blog

East-west traffic describes communication within the cloud environment, such as between different applications or services in various subnets or VPCs. East-west traffic can also include communication between the AWS Cloud and on-premises data centers connected via AWS Direct Connect or other private connectivity solutions.