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Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. The translation services offered in several Medicaid agency call centers add several hours of wait time for those seeking care. Amazon Polly is used to create a voice file for the translated text.

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Overcome Language Barriers in Online Community Engagement

Social Pinpoint

However, online engagement is an easy and cost-effective way to communicate with people who are native speakers of another language. In the online environment, citizens can take extra time to read materials and you can provide translations for different types of spoken language at scale. Use visuals to communicate complex concepts.

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Building trust in government: A data-driven imperative

Partnership for Public Service

Among other findings, several alarming trends emerged in our work: Only 34% of respondents believe the federal government is accountable, while a significant 62% do not; and merely 21% agree that the federal government is transparent, with a strong majority, 70% disagreeing.

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Simplify firewall deployments using centralized inspection architecture with Gateway Load Balancer

AWS Public Sector Blog

East-west traffic describes communication within the cloud environment, such as between different applications or services in various subnets or VPCs. East-west traffic can also include communication between the AWS Cloud and on-premises data centers connected via AWS Direct Connect or other private connectivity solutions.

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Guernsey County, Ohio, modernizes its emergency response with AWS

AWS Public Sector Blog

Carbyne APEX transitioned the call center from analog to a digital interface that is smartphone-friendly and allows operators to communicate with callers via live video. For more information, please visit the AWS Cloud for Justice and Public Safety homepage , contact your AWS account manager, or reach out to the AWS Public Sector team.

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Connecting the dots between the customer experience and trust in government

Partnership for Public Service

Public services and public trust Successive administrations have aimed to improve the public’s interaction with government—from efforts to simplify the language used in government communications to initiatives to understand and reduce the administrative burden that customers face when interacting with federal services. adults from Nov.

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Microservices-based tax and labor systems using AWS

AWS Public Sector Blog

For example, tax revenue accounting and return processing modules would run on the same tightly coupled infrastructure despite minimal overlap in business and process functionality. This limits the ability to scale these functionalities independently.