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Reimagining unemployment contact centers

AWS Public Sector Blog

Demo by Greg Smith) Strategies for reducing call volume and improving self-service Over a dozen states have implemented Amazon Connect to support their unemployment contact centers. The Connecticut Department of Labor achieved a 60 percent reduction in repeat calls after implementing IVR scheduled callbacks.

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The AWS approach to accelerating innovation and procurement with state agencies

AWS Public Sector Blog

We also provide tips for accelerating procurement and maintaining visibility over rapidly implemented workloads. Today, New Mexico’s texting campaigns are more sophisticated than ever. The DHHS took an innovative approach to implement a solution rapidly. Once they were confident in their approach, the team scaled fast.

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Why cyber resilience should be a priority for the UK government

Open Access Government - Technology News

Cyber espionage, sabotage, and disinformation campaigns are designed to destabilise national security, undermine trust in democratic processes, and cause economic harm. Robust defences, such as advanced encryption methods, multi-factor authentication, and stronger intrusion detection systems, should be implemented.

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Community Engagement Trends for 2025

Social Pinpoint

Governments can foster trust by prioritizing inclusivity and demonstrating a commitment to addressing community needs through transparency, accountability, and ongoing dialogue. When thoughtfully implemented, compensation can be a powerful tool for fostering deeper, more meaningful community involvement.

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Meet the featured customer speakers for the Worldwide Public Sector Innovation Talk at re:Invent 2023

AWS Public Sector Blog

There, she managed and directed day-to-day operations and formulated and implemented policies to achieve the department’s mission. She also has served on the Marketing Board for the March of Dimes and continues to be involved in the Our Promise Campaign. She is also a licensed Certified Public Accountant in California.

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Creating a video storage and management system for your nonprofit

AWS Public Sector Blog

With the Media2Cloud solution, the Fund was able to quickly search for specific events to find exactly the right video clips to support their campaign. These companies help reduce the time-to-implementation, letting nonprofit organizations focus on their main objective: advancing their missions.

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Managing nonprofit members and donors with CiviCRM on AWS

AWS Public Sector Blog

For this reason, CiviCRM typically advises new users to work with an implementation partner to deploy it. Nonprofits can use CiviCRM to store contact data, send personalized messages, plan events, manage membership programs, organize advocacy campaigns, and more. In my account, the launch template has the name civicrm-wordpress.

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