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Reimagining unemployment contact centers

AWS Public Sector Blog

Demo of Amazon Connect for unemployment insurance. Demo by Greg Smith) Strategies for reducing call volume and improving self-service Over a dozen states have implemented Amazon Connect to support their unemployment contact centers. Learn more by watching the demos in this post and explore case studies and related content below.

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Managing nonprofit members and donors with CiviCRM on AWS

AWS Public Sector Blog

Nonprofits can use CiviCRM to store contact data, send personalized messages, plan events, manage membership programs, organize advocacy campaigns, and more. To continue, you must have an AWS account with a user that has permissions to launch CloudFormation stacks and create resources. Activating the CiviCRM plugin.

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Creating a video storage and management system for your nonprofit

AWS Public Sector Blog

With the Media2Cloud solution, the Fund was able to quickly search for specific events to find exactly the right video clips to support their campaign. Reach out to your AWS account manager to learn more, or contact the AWS Public Sector Team to get started with AWS. The solution then catalogs the videos and their metadata.

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