Trending Articles

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Continuous monitoring and governance: AWS best practices for keeping your data secure during the holidays

AWS Public Sector Blog

As we approach the end of 2024, cybersecurity and information technology (IT) professionals are reflecting on a year filled with unprecedented challenges and opportunities to improve processes. State and local government organizations have faced numerous threats, from man-made and climate-related risks to third-party breaches and incidents. Throughout it all, theyve maintained critical services for residents while adapting to an ever-evolving threat landscape.

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Young Global Leaders on Davos 2025

McKinsey Public & Social Sector Insights

The World Economic Forums Young Global Leaders, current and alumni, share their thoughts on issues they believe should get much more attention in Davos but might not amid a plethora of business topics.

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Inclusive Success Stories for Community Engagement

Social Pinpoint

Inclusive community engagement is more than just a strategyits a cornerstone of meaningful connections and shared progress. In saying this, many organizations are implementing innovative and inclusive approaches to ensure diverse voices are heard and valued within the community. In this article, well explore inspiring examples of inclusive engagement done right, highlighting creative initiatives that overcame barriers, amplified underrepresented voices, and ultimately brought people together for

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The evolution of fraud and the importance of continuous professional development and learning

Open Access Government - Technology News

This article looks at how fraud has evolved, why continuous professional development (CPD) is crucial for fraud investigators, and some practical ways to stay sharp in the fight against fraud Fraud isnt new; humans have been conning each other since the first trade deals. But in todays hyper-connected world, the game has changed. From simple tricks like forging signatures to complex schemes involving cryptocurrencies and AI, fraud has evolved into a multi-billion-pound global menace.

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Municipal Maintenance: Ready, Set, Inspect!

Speaker: Noratek

Maintaining municipal operations is no small task, especially when budgets are tight and public expectations are high. In this webinar, we’ll explore how local governments can streamline their maintenance operations while ensuring safety, compliance, and efficiency. What You’ll Gain: Proven strategies for effective inspection management Insight into leveraging digital tools Practical tips for addressing common maintenance challenges Examples of municipalities that have achieved success.

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Why Agencies Must Be Proactive in Securing Data from AI Threats

FedTech Magazine

Government cant afford to have the same delayed response to artificial intelligence cyberthreats that it did to recent compromises because the emerging technology is both rapidly improving and easier for bad actors to deploy. AI-powered bots are aggressors that can stage brute force phishing attacks on agency emails and infiltrate targets that previously took years to breach by adapting to their environments, using machine learning to pass information between agents and plan their next moves.

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Arizona Cities Work Together to Achieve Regional Tech Goals

State Tech Magazine

Cities have long held a sense of competitive cooperation. While cities do seek to help each other across a unified public square, they also hope to stand out as leaders. The Connective, a smart region initiative originating out of the greater Phoenix area, builds on this by facilitating a unique model that enables the creation of solutions to shared challenges, a rising tide that lifts all boats.

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How Autonomous Agents Could Ramp Up Government Efficiency

GovLoop

One of the hottest developments in artificial intelligence (AI) is the emergence of the autonomous agent, an advanced form of AI that is tailored to execute specific tasks and to improve on its own performance as it goes. And unlike generative AI, an agent is able to carry out its work with minimal human intervention. Think about autonomous agents as digital employees that works alongside human employees, said Paul Tatum, Executive Vice President for Solution Engineering at Salesforce, which rec

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The NHS’s new AI-driven approach to reduce A&E strain

Open Access Government - Technology News

NHS is trying to fight the current strain on emergency departments by using new approaches, including artificial intelligence (AI), to identify patients most likely to use emergency services frequently Adopting AI in the NHS aims to provide targeted support to vulnerable individuals before they reach A&E, improving their health outcomes and reducing pressure on already overburdened hospitals.

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Transforming student communications: How Dallas College modernized its call center with AWS

AWS Public Sector Blog

For decades, Dallas College has been a beacon of affordable higher education in the Dallas-Fort Worth metroplex. Founded in 1965, this community college has welcomed more than 3 million students through its doors, empowering them to forge new careers, obtain vital training, and give back to their community. However, as enrollment swelled over the years, Dallas Colleges legacy call center struggled to keep pace.

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Many Charter School Students are Eligible for Free Lunches, But Schools May Not Participate in Program

GAO (US Government Accountability Office)

Students from poor or low-income households are typically eligible for free or reduced-price meals through their schools. This includes charter schools, which are growing in number and often have a greater percentage of students eligible for free or.

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How Breckenridge, CO Ensures Tax & Licensing Compliance

Breckenridge’s short-term rental boom—over 4,200 licenses —put intense pressure on the town’s small staff and manual processes. Facing compliance and efficiency challenges, the town teamed up with GovOS to automate its STR licensing. The new system: Cut admin time Reduced errors Improved the experience for property owners and town staff Discover the full impact of automation on Breckenridge’s STR management—download the case study.

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The future of telcos: Mapping the routes to renewed success

McKinsey Public & Social Sector Insights

For all their efforts to reignite growth, telcos have yet to overcome their fundamental challenges. Doing so is still feasible, but the viable paths will require unprecedented transformation.

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Better Communications Tops Data To-Do List

GovLoop

Year in and year out, the U.S. Census Bureau offers up an abundance of data that state and local agencies can use to gain insights into the shifting demographics of their constituencies, and to shape policies and programs accordingly. For many agencies, the challenge is learning to communicate those insights effectively. Its not enough to dig up good data.

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Governments must prepare for quantum computing risks

Open Access Government - Technology News

Post-quantum cryptography standards highlight the need for governments to prepare for emerging quantum computing risks Previously considered a distant concern, quantum computers may soon compromise the governments most sensitive data. Here’s how to get ready. In less than a decade, quantum computers have undergone one of the most impressive transformations in technological history.

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AWS at the World Health Summit 2024: Driving digital health innovation and global collaboration

AWS Public Sector Blog

The World Health Summit 2024 served as a pivotal platform for global health leaders, policymakers, and innovators to address pressing healthcare challenges and explore cutting-edge solutions. With more than 3,500 participants from 140 countries, 21,000 online viewers, and 65,000-plus social-media engagements, the summit was a testament to the commitment of global healthcare leaders to addressing health inequities and improving patient outcomes.

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Empower Digital Government: Strategic Workbook for Modern Transformation

Digital transformation is reshaping government interactions, bringing agencies closer to the communities they serve. However, while many have adopted new digital tools, few have implemented comprehensive strategies to maximize their benefits. Our Strategic Workbook for Modern Government offers a step-by-step guide to developing a sustainable digital strategy.

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How Municipalities Can Host Successful Holiday Gift Drives │GovPilot

GovPilot

The holiday season is a time of giving, but for many families in our communities, the financial strain can make it difficult to provide their children with gifts.

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Sustainability: Sources of value creation

McKinsey Public & Social Sector Insights

Value at stake provides a framework for companies to approach risks and opportunities from sustainability.

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Rethinking Food Insecurity in the Inland Empire w/ Feeding America CEO Carolyn Fajardo

Policy Chats

In this episode, CEO of Feeding America Riverside | San Bernardino, Carolyn Fajardo talks with the UC Riverside School of Public Policy about modern approaches to food insecurity and long-term, sustainable solutions. Thank you so much to our generous sponsor for this episode, the Wall Street Journal. Activate your free school-sponsored subscription today at: WSJ.com/UCRiverside About Carolyn Fajardo : Carolyn Fajardo, born Carolyn Solar, is a Latina and the first in her family to earn a bachel

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Artificial Intelligence Can Look Backward So People Can Move Forward

FedTech Magazine

A few years ago, CDW restructured our cybersecurity team, and we made it similar to the one at my previous job, where I was CISO for the U.S. Senate. In the Senate, we focused on how we could be more proactive, predictive and adaptive and how to use threat intelligence to gain a better understanding of adversaries and what they can do. We sought to be more aware of what adversaries are doing and how to pivot as they pivot.

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7 Signs Your Local Government ERP Is Holding You Back: A Guide for Small Municipalities

Local governments and municipalities serving populations under 200,000 face distinctive challenges in delivering efficient and effective services to their communities. To overcome these challenges, many rely on Enterprise Resource Planning (ERP) systems tailored to their specific needs. Not all ERP systems are created equal, and some may hinder progress rather than support it.

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Extracting insights from PubMed articles using Amazon Q Business

AWS Public Sector Blog

The scientific landscape is rapidly evolving, and the sheer volume of research output can be overwhelming. For professionals across industriesfrom academia to healthcare to pharmaceuticalsstaying abreast of the latest developments is crucial. The National Center for Biotechnology Information s (NCBI) PubMed Central (PMC), a leading resource for biomedical literature, offers a vast repository of full-text biomedical and life sciences journal articles.

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Lawrence, IN Launches New GovPilot Partnership

GovPilot

Lawrence, IN just began a new partnership with the government management software provider to streamline operations and government services in the municipality.

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What it takes to make separations a competitive difference-maker

McKinsey Public & Social Sector Insights

Companies that are effective at separations can significantly outperform their peers. Our latest survey highlights the opportunities, and complexities, of achieving a successful separation.

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Data Analysis: What 421-a Extension Requests Tell Us about the Future of Multifamily Housing Development in NYC

The Stoop (NYU Furman Center)

Projects relying on the 421-a completion extension in tandem with Mandatory Inclusionary Housing (MIH) are expected to deliver both more housing and deeper affordability to several neighborhoods across the city, according to a recent data analysis by the NYU Furman Center. However, if completed, the proposed projects would continue a long-standing trend where a limited number of community districts produce housing at relatively high rates, underscoring the need for policies that promote equitabl

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ASPA TIMES Magazine: Diversity, Equity and Inclusion

PA TIMES Magazine is a publication of the American Society for Public Administration (ASPA), a not-for-profit corporation. This edition focused on diversity, equity and inclusion in public administration, including guest columns, insights for the field and interviews with city government DEI officers about their work at the local level.

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How State and Local Agencies Can Join Forces to Strengthen Security

GovLoop

For state and local governments and educational institutions, the threat landscape can seem increasingly daunting. Even as malicious actors grow more sophisticated and lethal, agencies continue to face significant obstacles in their efforts to defend their systems and data: cyber workforce shortages, a proliferation of point solutions that don’t interoperate, and stringent budgets that limit access to much-needed resources.

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Reimagining unemployment contact centers

AWS Public Sector Blog

Benefit programs like unemployment insurance are complicated and time-sensitive with weekly eligibility requirements. As a result, contact centers routinely experience high call volume that increases exponentially during economic downturns. Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work.

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Hopatcong, NJ Launches New GovPilot Partnership

GovPilot

Hopatcong, NJ just began a new partnership with the government management software provider to streamline operations and government services in the municipality.

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Author Talks: Turning uncertainty into opportunity

McKinsey Public & Social Sector Insights

A former McKinsey consultant-turned-academic explains how embracing uncertainty and exercising sound judgment can lead to better business decisions and drive innovation.

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Holiday Safety Tips for Municipal Operations

The holiday season brings joy and celebration, but it also introduces unique challenges for municipal operations. From ensuring safe snow removal and managing icy sidewalks to organizing festive events and addressing increased community needs, municipalities play a critical role in keeping residents safe and operations running smoothly. This eBook provides actionable safety tips to help your team navigate the holiday season effectively, protect staff and citizens, and ensure compliance with safe

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Cook County property taxes

Rebuilding Place in Urban Space

Counties across the US are mostly funded by property taxes. If communities within the county decline, and/or costs continue to go up, a county's revenue base is threatened. Cook County, Illinois, which encapsulates Chicago, has had property tax issues for some time. High property taxes, higher taxes proportionately on properties owned by lower income households, graft in property tax appeals (" Powerful Chicago official charged with corruption ," " County property tax official running for sixth

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3 principles for agencies to manage risk when changing leadership during a presidential transition

Partnership for Public Service

The start of a new presidential administration presents federal leadersboth incoming and outgoing political appointees as well as high-level career civil servantswith various challenges, including the need to share information, make rapid decisions and navigate leadership turnover. In the fall of 2024, the Partnership for Public Service and Deloitte & Touche LLP hosted an event to discuss strategies for addressing these challenges, drawing on research from the Partnerships Center for Preside

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Aligning cloud adoption with business outcomes, organizational capabilities, and governance through a CCoE

AWS Public Sector Blog

This post is part two of a four-part series that addresses how a Cloud Center of Excellence (CCoE) can be a viable solution to address the challenges of digital transformation. Part one focused on what a CCoE is and how it, combined with the AWS Cloud Adoption Framework (AWS CAF) , can help your enterprise with its digital transformation. Part two focuses on the three nontechnical perspectives of the AWS CAF.

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Hawthorne, NJ Launches New GovPilot Partnership

GovPilot

Hawthorne, NJ just began a new partnership with the government management software provider to streamline operations and government services in the municipality.

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Boost Revenue With Simple Short-Term Rental Registration and Tax Collections

Government agencies that rely on tax revenue to fund critical services and infrastructure are finding it more urgent than ever to bridge the gap between under-reported tax revenue and taxpayers’ understanding of the processes. This is especially true as things like short-term rentals (STRs) have grown in popularity and become new sources of income for residents.