2024 and Public Face - Public Administration Today

Chatbots Stay On Top for AI Use Cases

State Tech Magazine

APRIL 25, 2025

About half of all states are using artificial intelligence for chatbots, according to a 2024 survey by the National Association of State Technology Directors. A new CDW AI Research Report finds that it is increasingly common for organizations across all verticals to use public-facing chatbots for customer interactions.

Public Face

Public Face Government

The 2025 Modernization Playbook

GovLoop

DECEMBER 30, 2024

Follow the Money The American Rescue Plan (ARP) injected $1 billion into the federal governments Technology Modernization Fund, with a focus on supporting four key areas.

Public Face

Public Face Public Sector Government Agency Public Service

It’s Time to Think About Modernization in New Ways

GovLoop

DECEMBER 23, 2024

For example, an agency looking to improve the performance of a public-facing application might find the outdated system architecture makes it difficult to incorporate new functionality or to integrate with other, more modern systems. We just need to protect that stuff and make sure its safe and secure. Modernize little by little.

Leadership

Leadership Financial Management Public Face Management

2024 Trends for Online Community Engagement

Social Pinpoint

JANUARY 30, 2024

This experience allows us to take a pulse of engagement strategies and outcomes across a variety of fields and reflect on emerging online community engagement trends for 2024. At Social Pinpoint, we see an increasing number of organizations designing participation strategies in this way and we expect this to trend up in 2024.

Community Engagement

Community Engagement Engagement Local Government Nonprofit

Vertex AI Search and Generative AI (with Gemini) achieve FedRAMP High

Google Public Sector

MARCH 20, 2025

Department of State Bureau of Consular Affairs partnered with Google Public Sector and our partner TTEC to improve constituent experience on their largest public-facing website. After launching their online passport renewal in December 2024, they released their inaugural Agent Assist chatbot.

Constituents

Constituents Public Sector Security Translation

Overcome Manual App Testing Challenges to Drive Modernization: Insights from California CIO Academy

Government Technology Insider

MAY 21, 2024

At the 2024 California CIO Academy conference, state and local leaders from California agencies came together to share best practices for understanding and integrating emerging technology into government services. Manual testing comes with its fair share of challenges; however, it is essential to modernizing public-facing applications.

Public Face

Public Face Economic Development Security Legislation

Knowing When, Where and How to Modernize

GovLoop

APRIL 18, 2024

Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. In some cases, agencies undertake a de facto modernization, driven by the sad truth that software and hardware don’t last forever. When software is no longer supported, an agency must replace it. But backend changes matter also.

Legislation

Legislation Public Face Government Employee Leadership

New AI Use Cases Tackle State Health and Human Services Challenges 

Government Technology Insider

OCTOBER 30, 2024

In this article, our colleagues at Future Healthcare Today explore how AI solves Health and Human Services challenges The impact and applications of artificial intelligence (AI) and generative artificial intelligence (GenAI) have been top of mind for government agencies in 2024.

Constituents

Constituents Implementation Social Services Public Face

Gaps in Parks Master Planning: Part Eight | Civic Engagement and Positive Promotion of Democracy

Rebuilding Place in Urban Space

APRIL 22, 2024

Public facing civic assets--libraries, parks, schools, sustainable mobility programs like walking, biking, and transit, Safe Routes to School, public markets, farmers markets, etc.--should at farmers and public markets. These kinds of ideas can be extended to other public facing programs.

Parks And Recreation

Parks And Recreation Engagement Urban Planning Campaign

Mobile printers: Creating value form your government or utilities operations

Open Access Government - Technology News

APRIL 3, 2024

Easy remote management: Optimise uptime by updating, monitoring and troubleshooting your mobile printers in real-time from a remote central location with Zebra’s one-of-a-kind Bluetooth remote management.

Operations

Operations Government Security Housing

July 2023 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

JULY 20, 2023

Public facing documentation for creating custom list templates can be found here. Note : The From your organization tab will be empty until your organization defines and publishes custom list templates. PowerShell Cmdlets documentation for custom list templates is available here.

Public Sector

Public Sector Security Management Communications

Detroit needs a transformational projects action plan for the Renaissance Center, the adjoining waterfront and business district, and transit

Rebuilding Place in Urban Space

JANUARY 27, 2025

Because it's so big, it's not perfectly permeable either, but there are sections designed to be public facing, such as the skating rink, shopping, the Radio City Music Hall, etc., It's built on a podium that acts as a fortified wall against the rest of the city, rather than a permeable complex that connects to and extends the city.

Development

Development Housing Coordinator Strategic Planning

Where Data Makes a Difference, Pt. 1

GovLoop

MAY 9, 2024

Public-facing employees offering feedback on constituent experiences. Accessibility redesigns based on empirical evidence and public input. Key elements of data-driven CX include: Data sharing among agencies to promote consistency and save time. Officials using demographically representative data.

Public Face

Public Face Constituents Leadership Government Agency

How CIMAR’s platform enables a national lung cancer screening program at scale, powered by AWS

AWS Public Sector Blog

APRIL 11, 2025

Key components of the architecture As shown in the following diagram, the architecture follows AWS Well-Architected Framework best practices, with gateways communicating with a load balancer that distributes traffic across multiple public-facing servers across different Availability Zones, providing resiliency and scalability.

Security

Security Management Operations Public Face

On the Road to Responsible AI

GovLoop

JANUARY 6, 2025

Before implementing any public facing AI, agencies must be sure it doesnt tell more than it should. Increasingly, AI tools can be trained to recognize PII and confidential information and block it from specific applications. But you cant rely on AI to monitor itself.

Security

Security Public Face Implementation Development

Public Administration Today

Chatbots Stay On Top for AI Use Cases

The 2025 Modernization Playbook

Trending Sources

It’s Time to Think About Modernization in New Ways

2024 Trends for Online Community Engagement

Vertex AI Search and Generative AI (with Gemini) achieve FedRAMP High

Overcome Manual App Testing Challenges to Drive Modernization: Insights from California CIO Academy

Knowing When, Where and How to Modernize

New AI Use Cases Tackle State Health and Human Services Challenges

Gaps in Parks Master Planning: Part Eight | Civic Engagement and Positive Promotion of Democracy

Mobile printers: Creating value form your government or utilities operations

July 2023 - Microsoft 365 US Public Sector Roadmap Newsletter

Detroit needs a transformational projects action plan for the Renaissance Center, the adjoining waterfront and business district, and transit

Where Data Makes a Difference, Pt. 1

How CIMAR’s platform enables a national lung cancer screening program at scale, powered by AWS

On the Road to Responsible AI

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