GovLoop

DECEMBER 30, 2024

Digital Identity Ecosystems: Government agencies could play a vital role in the development of systems for managing the use of digital identities across the public and private sectors.

Public Face 111

Public Face Public Sector Government Agency Public Service 111

GovLoop

DECEMBER 23, 2024

Dunkin, who has served in IT leadership positions in both the public and private sectors for more than two decades, argues that not every legacy system needs to be modernized. For example, much is made of the fact that some government agencies have legacy applications written in COBOL, a programming language dating back to the 1950s.

Leadership 59

Leadership Financial Management Public Face Management 59

GovLoop

MAY 9, 2024

Here are some ways government agencies are using data to make a difference. Key elements of data-driven CX include: Data sharing among agencies to promote consistency and save time. Public-facing employees offering feedback on constituent experiences. Officials using demographically representative data.

Public Face 52

Public Face Constituents Leadership Government Agency 52

Government Technology Insider

OCTOBER 30, 2024

In this article, our colleagues at Future Healthcare Today explore how AI solves Health and Human Services challenges The impact and applications of artificial intelligence (AI) and generative artificial intelligence (GenAI) have been top of mind for government agencies in 2024.

Constituents 52

Constituents Implementation Public Face Social Services 52

GovLoop

JANUARY 6, 2025

Dont Forget Privacy and Security Government agencies collect a lot of data about the people they serve much of it confidential or personally identifiable information (PII). Before implementing any public facing AI, agencies must be sure it doesnt tell more than it should. But you cant rely on AI to monitor itself.

Security 45

Security Public Face Implementation Development 45