Remove 2024 Remove Constituents Remove Public Face
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Overcome Manual App Testing Challenges to Drive Modernization: Insights from California CIO Academy

Government Technology Insider

At the 2024 California CIO Academy conference, state and local leaders from California agencies came together to share best practices for understanding and integrating emerging technology into government services. Manual testing comes with its fair share of challenges; however, it is essential to modernizing public-facing applications.

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Knowing When, Where and How to Modernize

GovLoop

Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. In some cases, agencies undertake a de facto modernization, driven by the sad truth that software and hardware don’t last forever. When software is no longer supported, an agency must replace it. But backend changes matter also.

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New AI Use Cases Tackle State Health and Human Services Challenges 

Government Technology Insider

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. While foundational challenges such as constituent engagement and workforce effectiveness remain, the ways in which agencies measure success are evolving.

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Where Data Makes a Difference, Pt. 1

GovLoop

Public-facing employees offering feedback on constituent experiences. Accessibility redesigns based on empirical evidence and public input. Key elements of data-driven CX include: Data sharing among agencies to promote consistency and save time. Officials using demographically representative data.