GovLoop

JANUARY 9, 2024

They wanted to embrace new technology to better support constituent access. Innovative Impact The plan is to roll out the case management system for district courts in 2024. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike.

Constituents 64

Constituents Management Accountability Communications 64

GovLoop

APRIL 18, 2024

Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. ” For more ideas about how to make the case for modernization that agency leaders and legislators find compelling, download it here: Get the guide Photo illustration by Kaitlyn Baker and Julia Blurton-Jones for GovLoop Favorite

Legislation 105

Legislation Public Face Government Employee Leadership 105

GovLoop

NOVEMBER 12, 2024

The number of phishing attempts — the most common type of cyberattack — increased 62% from 2023 to 2024, for instance, and identity-related incidents have directly affected 84% of organizations this year, a 68% increase from 2023. Identity-based cybersecurity threats are on the rise. It is your source record of identity.

Security 59

Security Constituents Public Sector Operations 59

AWS Public Sector Blog

MARCH 21, 2023

In government, AI solutions are expected to grow at a compound annual rate of more than 33% through 2024. According Global Market Insights , AI in the education market is anticipated to grow 45% by 2024. One of the unique features of Citibot is that users don’t have to download a new application in order to use it.

Public Sector 98

Public Sector Nonprofit Operations Local Government 98

GovLoop

JUNE 6, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. It’s an influx of people going in and out.”

Outreach 52

Outreach Engagement Constituents Campaign 52

GovLoop

SEPTEMBER 26, 2024

Government is understandably excited about the potential for AI to elevate constituent services and enhance mission outcomes. In terms of constituent service, that might mean using AI to better manage the “crush of calls” that can roll into a government service center, Jardim said.

Government 59

Government Constituents Public Sector Engagement 59

GovLoop

DECEMBER 18, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. Its an influx of people going in and out. The city now enjoys a 58% engagement rate.

Outreach 59

Outreach Engagement Constituents Campaign 59

GovLoop

MARCH 5, 2024

But open dialogue promotes transparency and constituent trust. This article appeared in our guide, “The 2024 Cyber Agenda.” ” To learn more on the cyber outlook for the coming year, download it here: Get the guide Photo by Manuel Geissinger at pexels.com Favorite

Communications 52

Communications Security Constituents Accountability 52

Google Public Sector

JUNE 25, 2024

We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. Download the report Google Cloud’s Product Vision for AI-Powered Security. 1 Source: Google Cloud TIPS poll 2024, Fed and SLG (Market Connections)

Public Sector 60

Public Sector Leadership Operations Constituents 60

GovLoop

APRIL 22, 2024

Constituent Service Takes a Hit In August 2023, three members of the Senate urged the Social Security Administration to accelerate its modernization efforts. ” For more ideas about how to make the case for modernization that agency leaders and legislators find compelling, download it here: Get the guide Favorite

Legislation 72

Legislation Public Administration Constituents Budgeting 72

GovLoop

APRIL 5, 2024

With metrics, he explained, “you [can] go tell that story to Congress, to your constituents, to whoever wants to listen, that you made [something] better.” Seamless Technology Constituents want seamless, frictionless experiences, what Alboum described as, “let me go to one place, express what I need, and get everything I need.”

Constituents 59

Constituents Engagement Legislation Government Employee 59

Government Technology Insider

JUNE 13, 2024

Workforce and Privacy are Top-of-Mind for Agency Leaders It was no surprise to attendees of the NASCIO 2024 Mid-Year Conference that AI dominated the conversation. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy. Download the Study 1.

Local Government 52

Local Government Government Constituents Implementation 52

GovLoop

APRIL 29, 2024

For example: A lawmaker who might not understand the need to upgrade network infrastructure will likely see the value of providing constituents with more reliable and secure services. AI chatbots also can use natural language processing to provide quicker, more accurate responses to many constituent queries.

Strategic Planning 52

Strategic Planning Legislation Constituents Translation 52

GovLoop

JUNE 11, 2024

The concept of evidence-based policymaking — the idea that policies should be developed and refined based on hard data, not just hunches — can play a critical role in helping state and local agencies identify and mitigate systemic issues that undermine government’s ability to serve all constituents. The result?

Public Health 52

Public Health Constituents Nonprofit Local Government 52

GovLoop

JUNE 4, 2024

When constituents receive the same level of service and convenience from government as the private sector offers — whether dealing with garbage collection, fishing licenses or social services benefits — people tend to think well of government. Technology has become oxygen,” explained Dilley. It’s no longer optional.”

Constituents 40

Constituents Local Government Outreach Engagement 40

GovLoop

JUNE 10, 2024

” To see more about how agencies are using technology to build relationships with constituents, download it here: Get the guide Photo by Sora Shimazaki at pexels.com Favorite This article appeared in our guide, “ Building Trust With Tech In State and Local Government.”

Local Government 59

Local Government Elected Officials Security Social Media 59

GovLoop

APRIL 9, 2024

The Role of Data Granicus also helped ODOT with other constituent communications that benefited the public and modernized the work of department staff. Recruitment messages became more engaging, featured personal employee stories, and generated a more enthusiastic response from recipients.

Communications 59

Communications Engagement Legislation Constituents 59

GovLoop

MAY 18, 2023

Existing digital resources have until March 2024 to meet the standard. “We This article appears in our “ Guide to Building Constituent Engagement.” ” For more ideas on how agencies are improving their outreach, download the guide. We have all of that together in one standard,” Kaplan noted. “If

Engagement 59

Engagement Outreach Campaign Constituents 59

GovLoop

DECEMBER 2, 2022

Existing digital resources have until March 2024 to meet the standard. “We This article appears in our “ Guide to Building Constituent Engagement.” ” For more ideas on how agencies are improving their outreach, download the guide. We have all of that together in one standard,” Kaplan noted. “If Get the guide.

Engagement 59

Engagement Outreach Campaign Constituents 59

GovLoop

MAY 9, 2024

And if you were to download all the data on the internet, it would take you 181 million years. Public-facing employees offering feedback on constituent experiences. For more ideas about how to use data in important and innovative ways, download it here: Get the guide Photo by Lukas at Pexels.com Favorite

Public Face 52

Public Face Constituents Leadership Government Agency 52

GovLoop

JANUARY 3, 2025

Journey maps are one of the most effective and perhaps underutilized ways of understanding what constituents experience and how best to serve them. ” To find out more about how agencies are improving their customer experience, download it here: Get the Guide Photo by Leah Newhouse at Pexels.com Favorite

Leadership 59

Leadership Social Media Housing Constituents 59

GovLoop

SEPTEMBER 3, 2024

You might have a good sense of how your constituents feel about a particular issue, but a survey helps you confirm — or revise — your assumptions, and it allows you to get more meaningful context. Surveys provided a way to understand the pandemic’s impact, both on constituents and the economy. “We How is this helping you?’”

Constituents 52

Constituents Engagement Budgeting Management 52

GovLoop

AUGUST 30, 2024

To be efficient and effective, government agencies need interoperable systems that securely connect employees, constituents and partners to the resources they need across the enterprise. To read more about how agencies are raising their cyber game, download it here: Get the Guide Photo by Pavel Danilyuk at Pexels.com Favorite

Security 52

Security Management Constituents Implementation 52

GovLoop

AUGUST 26, 2024

To support outstanding constituent experiences, government agencies need cyber resiliency, the capacity to bounce back quickly in the face of setbacks. ” For more insight into innovative practice that improve the customer experience, download it here: Get the guide Photo by PhotoMIX Company at pexels.com Favorite

Constituents 52

Constituents Security Management Government Agency 52

GovLoop

AUGUST 30, 2024

Working closely with each agency, GXG understands its transformation challenges, opportunities, and budget constraints, and develops strategy resulting in more successful constituent engagement. This personalized approach is “at the root of all that we do,” said Ainsbury.

Outreach 52

Outreach Constituents Engagement Budgeting 52

GovLoop

MAY 10, 2024

Helps align staff and constituent demographics. For more ideas about how to use data in important and innovative ways, download it here: Get the guide Photo by Pixabay Favorite Provides a holistic view of the agency workforce. Continuously tracks employee engagement activity. Helps managers track performance of hybrid/remote workers.

Public Safety 52

Public Safety Management Constituents Engagement 52

GovLoop

JUNE 6, 2024

” To see more about how agencies are using technology to build relationships with constituents, download it here: Get the guide Photo by Sora Shimazaki at pexels.com Favorite This article appeared in our guide, “Building Trust With Tech In State and Local Government.”

Government 52

Government Local Government Constituents Budgeting 52

AWS Public Sector Blog

JULY 31, 2024

Public sector workers can use the AWS Artifact service to download the latest Canadian Centre for Cyber Security (CCCS) assessment summary report for AWS. Lock-in concerns AWS waived data transfer out (DTO) charges (when customers want to move data outside of AWS) starting March 5, 2024.

Government 75

Government Public Sector Security Budgeting 75