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As we look toward the future, it’s clear that publicsector organizations will need to continue to adapt and innovate to successfully navigate the constantly-evolving global landscape and changing needs of their end users and constituents. Greater adoption of AI and ML to advance mission outcomes. Commercialization of space.
Many publicsector customers are interested in building secure, cost-effective, reliable, and highly performant applications. Modernization has become imperative for publicsector organizations of all sizes to drive mission outcomes.
Today’s Amazon Web Services (AWS) Worldwide PublicSector Symposium Canberra keynote explored generative artificial intelligence (AI) innovation in Australia and New Zealand. Dave Levy , vice president of Worldwide PublicSector at Amazon Web Services (AWS), followed Rouse on stage and delivered the keynote speech.
Pictured: The AWS 2023 Justice and Public Safety GovTech Accelerator cohort at Amazon’s HQ2 for Week Zero, a three-day onboarding event to kick off the accelerator. The program will culminate with the 2023 AWS GovTech Accelerator demo day at the State of GovTech conference on November 14.
Nominations are now open for the Future of Government Awards 2023 , a global awards program that celebrates practitioners, teams, and leaders who are transforming people’s lives by applying digital solutions and leveraging technology to reform the publicsector for those it serves. Nominations will close on December 14, 2023.
Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS PublicSector team.
Pictured: Max Peterson, vice president of Amazon Web Services (AWS) worldwide publicsector; Dr. Peggy Whitson, astronaut and director of human space flight at Axiom Space; and Matthew C. Max also shared news and announcements that can help publicsector organizations reimagine what’s possible in how they deliver on their missions.
million constituents in the Dallas, Texas area. They worked with Google PublicSector to create two language-support programs to promote equitable access to services across the county. Both solutions, powered by Google Cloud and SpringML , enable the County to extend services to many more of their constituents effortlessly.
Google PublicSector is committed to helping advance the missions of education and government agencies through cloud technology in a secure and responsible way. Google PublicSector is investing in partner solution enablement to better serve publicsector customers together.
From July 11-12, 2023 in Sacramento, CA, leaders from across state and local government and education will gather to learn more about how to transform public services to deliver for students, constituents, and communities. Register now for the IMAGINE 2023 conference in Sacramento. Will we see you there?
Colonel Davis was one of the speakers participating in a panel at the IMAGINE 2023 conference for education, state, and local leaders from Amazon Web Services (AWS). Colonel Davis said it best when he described how he arrived at a career in law enforcement: “While public safety is my purpose, people are my passion.”
Chelsea and Francessca also spoke to the importance of cross-sector collaboration. Chelsea noted that every issue she’s passionate about requires the private and publicsector to work together. Want more in-person publicsector content? Sign up for alerts for the AWS Summit in Washington, DC.
With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. Examples include storing constituent profile information, whether or not a donor attended a fundraising event, communication preferences, and donation records.
The impact to constituents Covered California’s mission is to increase the number of insured Californians, improve healthcare quality, lower costs, and reduce health disparities through an innovative, competitive marketplace that empowers consumers to choose the health plan and providers that give them the best value.
to both assist in visualization of what exists today—from buildings, to business and traffic—and to enable data-driven decision making for investments that support a sustainable future for the city’s constituents.
Improving mission performance with generative AI Simultaneously, Thorn has been investigating how they can implement generative AI to streamline internal operations so staff can be more effective and better serve their constituents. One particular focus area for Thorn’s infrastructure team has been internal customer support.
The National Association of State Chief Information Officers ( NASCIO ) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. million residents. million residents. Customers can work with AWS to simplify this process.
As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Empowering US publicsector organizations to transition to Microsoft 365. PublicSector Center of Expertise.
In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions. Our offices get more efficient, people get answers faster, and every interaction we have with a constituent helps inform the next.
Since April 1, 2023, state Medicaid agencies (SMA) have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. million Medicaid members have been disenrolled as of August 11, 2023. Contact the AWS PublicSector Team to learn more. At least 4.5
The publicsector continues to inspire us with their dedication to leveraging technology and serving their constituents. In addition to winning industry category awards, three publicsector winners are also being honored with the special Technology for Good honor, as outlined below.
As the COVID-19 public health emergency (PHE) begins to wind down, starting April 1, 2023, state Medicaid agencies (SMAs) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. Business level architecture for returned mail processing and constituent outreach 1.
Beginning on April 1, 2023, state Medicaid agencies (SMA) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. Contact the AWS PublicSector Team to learn more. A major part of that will be re-verifying that all 91 million members still qualify to receive Medicaid benefits.
At the 2023 NASWA Summit , state government and industry leaders shared insights, concerns, and solutions discovered over the last year. These are good user experience design and language constituents can understand. Department of Labor’s (DOL) Unemployment Insurance (UI) IT Modernization Strategy , released in May 2023.
The New Year is quickly approaching, and now’s the time to reflect back on hard-earned accomplishments, while getting into an innovative mindset to best serve your constituents in the future. Join us to prepare for 2023, and you’ll hear from: · Barbara C. The Best in Gov Virtual Summit on Dec. The summit will kick off at 1:30-3 p.m.
million constituents in the Dallas, Texas area. They worked with Google PublicSector to create two language-support programs to promote equitable access to services across the county. Both solutions, powered by Google Cloud and SpringML , enable the County to extend services to many more of their constituents effortlessly.
In January 2023, we received 55,000 calls with 70% completed in under two minutes. Within two weeks of implementing Connect, our citizens had taken notice, with one citizen saying it was ‘easier to navigate…and an improvement.’” If you’re interested in learning more, check out our Justice & Public Safety webpage and connect with us.
They often rely on donor and grant funding, so they have to justify every expense to their constituents. For more information about frugal architecture, see AWS CTO Werner Vogels’s website, The Frugal Architect , his witty YouTube video short, and his deep dive in the 2023 re:Invent Keynote (or the keynote recap ).
Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The WIC system went live in production in March 2023.
The publicsector continues to inspire us with their dedication to leveraging technology and serving their constituents. In addition to winning industry category awards, three publicsector winners are also being honored with the special Technology for Good honor, as outlined below.
In this solution, we use an Amazon Lex bot integrated with an Amazon Connect contact flow to deliver the conversational experience for constituents engaging with the chatbot over text or voice. Amazon Lex can support relative dates such as “Tomorrow,” or you can say a date like January 1, 2023.
In 2023, the U.S. Partnering on connectivity solutions benefits constituents as well. When states work with industry partners, the resulting infrastructure delivers both publicsector outcomes and accountability and private sector efficiency, explained Drew Freme, Director, Product Strategy at Lumen.
With decades worth of paperwork across departments, the regular filing of new documentation, and open records requirements for all publicsector documentation to be readily accessible to the public, your local government needs to have good workflows in place for the processing and storage of public records.
With decades worth of paperwork across departments, the regular filing of new documentation, and open records requirements for all publicsector documentation to be readily accessible to the public, your local government needs to have good workflows in place for the processing and storage of public records.
It’s a chance to share your knowledge with — and be recognized by — GovLoop’s community of 300,000+ publicsector employees, industry partners, and knowledge experts. We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement.
As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. While foundational challenges such as constituent engagement and workforce effectiveness remain, the ways in which agencies measure success are evolving.
Over the past two years, federal, state and local government leaders have had to be more agile than ever, adapting to the ever-changing demands that a global pandemic brings, while seamlessly providing the services that constituents have come to expect. Katie Tobin, Head of Workspace Innovation, PublicSector, Google.
It’s a chance to share your knowledge with — and be recognized by — GovLoop’s community of 300,000+ publicsector employees, industry partners, and knowledge experts.
It’s a chance to share your knowledge with — and be recognized by — GovLoop’s community of 300,000+ publicsector employees, industry partners, and knowledge experts.
Workforce challenges in the publicsector are not just an “HR problem.” Every one of us interacts with our government in some way — and these experiences shape our perception of publicsector organizations as potential employers. “We
Good Practice Principles for Data Ethics in the PublicSector This asset, from the Organisation for Economic Co-operation and Development, provides specific actions that agencies can take to build trust with their constituents. Favorite
Federal agencies need to make new software available quickly in order to meet emerging mission needs and rising constituent expectations. At the same time, they must protect their systems and processes. It’s an inherently difficult situation.
But it’s challenging to gauge in the publicsector, where the goals are complex and quantitative measures cannot always reflect the values of an agency’s mission and public service. Tips for Measuring Productivity Measure outcomes and conduct constituent and stakeholder surveys. What is Measuring Productivity?
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